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Banfield Pet Hospital
- Healthcare
- Sacramento, CA
About this business
Location details
3640 Crocker Dr Suite 120, Sacramento, CA, 95818, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
******** service. Really expensive. The service compulsively asks you to stay with them annually. I hope to see them out of service soon.
Business response:
We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Worst place ever. I called the ******************** location at least 100 times this week to schedule an appointment for my dog that has kennel cough. Tried to get her meds but they only schedule appointments weeks in advance. My dog is legit hacking up a lung and they could care less. Worst place ever. Your animal will not get good care here. If I could curse in this review I would.
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Worst place ever. I called the ******************** location at least 100 times this week to schedule an appointment for my dog that has kennel cough. Tried to get her meds but they only schedule appointments weeks in advance. My dog is legit hacking up a lung and they could care less. Worst place ever. Your animal will not get good care here. If I could curse in this review I would.
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
********* in ******* ** used to be a good place... but it has really gone down hill. They never answer their phones and were not there when I needed them . This is now the second time it has happened. I was told once to go to CAVE's in an emergency. This was during the day!! Aren't they supposed to be MY vet ??? I can't tell you how disappointed I am with *********. They advertise online that they are accepting new patients...THEY CAN'T EVEN TAKE CARE OF THE **** THEY HAVE NOW! My dog died on 7-30-22 and I couldn't even get ... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
This company is cruel and has no compassion for their customers. I am reading lots of similar complaints. My dog passes away and they were arguing with me to pay out his wellness plan until it was supposed to expire. I refuse to pay for a dog that is no longer with us. Terrible, cruel way to deal with people. I have passed on word of mouth and will be writing reviews everywhere I can on how awful I was treated. Disgusting. Over $100 measly dollars! Just cancel the plan !!!!!!
Business response:
We also aim to provide a positive experience to everyone coming to our hospitals. Please reach out to us at email *************************************************************************** at your convenience so we can try to address your concerns.
Stay away from Banfield!!! They misdiagnosed my 5-year-old dog with pneumonia when she had lung cancer. I showed 3 vets after and they could all tell right away! All they gave her was coughing pills and some antibiotics, while my poor dog's cancer spread throughout her whole body and I had to put her to sleep. If you love your pets, do NOT take them to Banfield!!!!If I could I give zero stars
Business response:
Banfield at **********************************************************************
********* in ******* ** used to be a good place... but it has really gone down hill. They never answer their phones and were not there when I needed them . This is now the second time it has happened. I was told once to go to CAVE's in an emergency. This was during the day!! Aren't they supposed to be MY vet ??? I can't tell you how disappointed I am with *********. They advertise online that they are accepting new patients...THEY CAN'T EVEN TAKE CARE OF THE **** THEY HAVE NOW! My dog died on 7-30-22 and I couldn't even get ... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Stay away from Banfield!!! They misdiagnosed my 5-year-old dog with pneumonia when she had lung cancer. I showed 3 vets after and they could all tell right away! All they gave her was coughing pills and some antibiotics, while my poor dog's cancer spread throughout her whole body and I had to put her to sleep. If you love your pets, do NOT take them to Banfield!!!!If I could I give zero stars
Business response:
Banfield at **********************************************************************
This company is cruel and has no compassion for their customers. I am reading lots of similar complaints. My dog passes away and they were arguing with me to pay out his wellness plan until it was supposed to expire. I refuse to pay for a dog that is no longer with us. Terrible, cruel way to deal with people. I have passed on word of mouth and will be writing reviews everywhere I can on how awful I was treated. Disgusting. Over $100 measly dollars! Just cancel the plan !!!!!!
Business response:
We also aim to provide a positive experience to everyone coming to our hospitals. Please reach out to us at email *************************************************************************** at your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 1.8 star rating with 899 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is closed now. It will open tomorrow at 8:00 a.m.
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