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Banfield Pet Hospital
- Healthcare
- Sacramento, CA
About this business
Banfield Pet Hospital - Sacramento Crocker Village provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Location details
3640 Crocker Dr Suite 120, Sacramento, CA, 95818, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
The contract is an unnecessary obligation to impact your financial standing. After minimal visits and cancellation you are still obligated to fees and etc associated with having the account. The information is not disclosed to the customer but provided in the fine print
Business response:
We would like to learn more about your experiences and concerns. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience.
SCAM Charge for canceling when you pay monthly I havent took my dog since October and they charge me $55 Dollars a month and they still said I owed them $100 somehow
If i could take away stars I would. First of all, their wellness plan is a joke. You pay for a service you can not use. Every time you try to get your pet in, the excuse is they are full. They could care less about your pet. I was paying for a plan and still had to pay out of pocket and take my pet somewhere else. And their chat with a vet on their app is also a waste of time!! I cancelled the wellness plan well in advance ( 3 months) and our plan was to expire ******* and they still continued to take out a payment in Februa... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Horrible place. Beware. They steal your money on wellness and make you drop off your dog. Who knows what they do. I have had dogs for 50 years and never had to drop them off. My dog *** shakes for 3 days. Shame on you banfield. I pay $350 per year for abusive treatment. Done deal. Again be very careful of the fake wellness plan
Business response:
Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Banfield staff expressed verbally that my wellness plan would be less expensive than the shots, neutering, checkups, and microchipping combined. They stated that the plan would be around $26 a month, but when I checked their website and my bank statements, they'd begun charging me nearly $60 a month (fluctuating, sometimes it's more like $80) for one cat whereas a friend who recommended the plan to me is being charged less than $50 for two cats... They also still charged me for all the shots and the checkup from the first vi... read more
Business response:
We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Banfield is a horrible organization, and they could care less about our fur babies. The wellness plan is a joke, and they are receiving these funds without providing the services/care for our fur babies. I went to ******* Banfield and informed that my pets abdomen was swollen, and his breathing seemed not normal. They told me it was COVID weight, although his liver blood work was showing it was high and they did not do any x-rays although I the plan covered it. After going to another Banfield in ****************, they took x... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Overpriced, iver charged, and my dog never received the main service i wanted with her plan. Then to try to make me continue to pay for services i am no longer using and still try to justify their charging me for services i never even used
Business response:
We would be happy to look into your Optimum Wellness Plan and the balance on services rendered. If you would like to contact us at ****************************************************************************
Disgusted with the vets at Banfield. Told me my dog has allergies prescribed two different medications, gave him shots (over $300), special shampoo, needed special food. Gave it sometime and Nothing worked. Called back left two vm's before even receiving a call back. Took him back got him more medication, more shampoo, special food etc. My poor dog looks horrible took him to another vet who said he absolute DOESNT have allergies. He needs to see a dermatologist. Three trips to Banfield (******, **) because I trusted what the... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Horrible company. Paid into it them for 15 years. When my dog died, they couldn't even be bothered to acknowledge my dogs passing. Instead, I received harassing emails and letters from them about "outstanding amounts" that my bank had deemed to be inappropriate payments. I would have cancelled Banfield years ago but was moving around a lot and wanted to keep my dog's records in one system. Terrible idea on my part.
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. Please reach out to our Wellness Plan Relations Team by email at *************************************************************************** at your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 1.7 star rating with 889 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is closed now. It will open tomorrow at 8:00 a.m.
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