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Banfield Pet Hospital
- Healthcare
- Sacramento, CA
About this business
Banfield Pet Hospital - Sacramento Crocker Village provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Location details
3640 Crocker Dr Suite 120, Sacramento, CA, 95818, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
This more so has to do with Banfield as a whole. I put my dog on a monthly plan to ensure his health. This gives me access to an app that is supposed to provide 24/7 help to a vet, in addition to covered services. My dog is now 2.5 years old. Both times I have tried to use the 24/7 vet support, it continues to ring and a vet does not come on. Second, when I try to schedule an appointment for my dog, the scheduling feature doesnt work very well. I cant see the soonest available in my geographical area. The soonest I can get m... read more
Business response:
Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
This company is a complete scam and ripoff! I took a stray cat in to them that I found at my door step one day that was sick and hungry to get checked out. Well all they did was somehow sign me up for a monthly program when I made clear I wanted to pay there and now cash only. They couldn't do anything that day told me come back Monday when vet is I'm so scheduled the cat for Monday. Went back had to drop her off for the whole day to do a health check. When I come pick up I find out I owe almost $200 plus the monthly fee of ... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I called Banfield (*************************************************** ** *****) on 3/29/2022 to ask (front desk person *****) if ***** ever received a heartworm test. She said she didnt know so I called another Banfield location. The other Banfield told me the (******) location checked in my dog for a visit so she couldnt see my file. She had to call and tell them to close it out so she could see my pets file. Due to ******* error, I then got an email stating my dog had a pet visit and saw ******************** which he clea... read more
Business response:
Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Let me tell you about these insensitive idiots. After my pup unexpectedly passed away last month, I find out that I'm responsible for the actual cost of any service that she received while she was living. So, not only am I now still dealing with the loss of my pet, I now have an additional $200 ****. Do NOT use Banfield. EVER.
Business response:
We are sorry to hear about your loss. We would be happy to look into your account if you would like to reach our to us at email ************************************************************* at your convenience so we can try to address your concerns.
We had the worst experience at the **************** Banfield hospital on Saturday, March 26th. ******* is the rudest human I have ever experiences. This place has been a nightmare to deal with. They take your money and treat your fur babies like s*** I'd give them a negative review, if I could. ******* threated to fire us as a customer. This was because my husband voiced his dislike of being on hold so long. He was on hold for 10 minutes when he called to find out if our pets were ready for pickup. He actually drove over to ... read more
Business response:
As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Left my dog for a 9 hr test at banfield, She was not given any water in 9hrs, Won't be goin back there at all
Business response:
We are concerned by your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Billing is horrible and no one will answer a question in the store or when you call.
Business response:
Please reach out to our Wellness Plan Relations team via email ***************************************************************************** or at Banfield.com via the "Chat Now" link at your convenience so we can try to address your concerns.
Banfield has not made good on the promises about my service dog. I informed them that I would like to leave because I've had nothing but bad experiences with them for over two years now. I tried working with them. However, the service that I have received the last two years have been horrible. The young lady lied and gave me a hard time (won't cancel my contract). I informed her that I have to go through treatments and I can't get stressed out. I asked to speak with a supervisor. She stated that the supervisor was not availa... read more
Business response:
We are sorry to read about your experience. Please reach out to our Wellness Plan Relations Team at ************************************************************* at your convenience so we can try to address your concerns.
I been with Banfield for 8 years (my oldest dog) and it was ok until COVID. They no longer let you stay with your love pet. You have to leave them and they spend all day in a cage. They dont care about them thats for sure! Also you cannot speak face to face with the vet. They hide having the Covid excuse. If you have questions you need to talk to the front desk and they rely the msg which is not practical. Bottom line they are terrible and service is terrible. Def look somewhere else to take your pet.
Business response:
As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 1.7 star rating with 889 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is open now. It will close at 6:00 p.m.
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