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Banfield Pet Hospital
- Healthcare
- Sacramento, CA
About this business
Banfield Pet Hospital - Sacramento Crocker Village provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Location details
3640 Crocker Dr Suite 120, Sacramento, CA, 95818, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
They barely have appointments available, are not clear with their instructions, and do not follow up with your pets. I paid to have my dog's heartworm test over $150 so that they can provide me with the prescription, and continued to give him what I had on hand. And now because they have no records of me fulfilling the prescription they want me to dish out another $150 to get another test. No one cared to call me to let me know I needed to fulfill the prescription within 30 days. And my dog can't just take the test, I have t... read more
Business response:
As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Banfield inside Petsmart in ******* have bad customer service. ********************** customer service oer the phone gave us inaccurate information & when we tried to bring our puppy in for heartworm appt. it became chaotic with the workers inside the ******* Location after it was explained to them what was told to us over the phone. Then, one worker says "when yall decides what yall wanna do then come back" & when getting into my vehicle another worker from the back who gave my puppy back comes out the store & yells "Well B... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
4/7/2022 10am today I attempted to call BANFIELD PET HOSPITAL for appointment rang at least 8 times voice mail said try later 3:30 pm tried again rang no answer. voice mail call back later again. .Went on their web site 3 times would not allow me make make reservation says to call their Canoga Park ** clinic.THANK ALL OF YOU FOR YOU REMARKS HOW DOES THIS VET PRACTICE STAY IN BUSINESS NEVER IN MY LIFE WOULD I ALLOW SOMEONE TO ACT THIS WAY.THEY DO NOT EVEN ANSWER THEIR PHONE I GOT A FREE VET VISIT COUPON THEY ARE A ONE STAR!!!... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Every time I call, I'm put on hold and after 15 mins it automatically hangs up on me. They don't even ask if I could hold, please. It's extremely rude.
Business response:
We are sorry to read about your experience. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
This is the absolute worst "vet". They only care about money for wellness plans and do not actually care for the wellness of the pet. My Bulldog has severe anxiety when at the vet. I have expressed this many times. They shove her in a cage all day and over book their appointments. The last time she was dropped off, I picked her up and she would not eat, drank so much water and was shaking the entire night. I called to express my concern and was told they offer the pets water but they don't always take it. I specifically aske... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
We have been Banfield customers for over 20 years in areas where a Hospital was located. Never have we been so horrified at the lack of customer service and care for our *********************. Our latest rescue has been to Banfield for four times in 2 months with symptoms that have not responded to treatment. The latest straw is that a test result taken on Friday April 1, 2022 has not been uploaded into our pet's account and we have been rebuffed since Monday in getting the practicing vets in this hospital to call us and pro... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
If I could rate lower than one star, I would. Let me start by saying we have been pet plan subscribers at Banfield for roughly 10+ years. We have 3 dogs which Banfield does not hesitate to deduct $120+ A month out of our checking account for. Our dog has been dealing with diabetes for ~5 years and recently has begun having issues with his glucose spiking and going below minimums. Due to this ******************************* suggested we put him on a glucose monitor and return to see him on Monday. Reschedule day to attend app... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I just had the absolute worst experience at Banfield ******!! Ive been coming here for 3 years for the same pet and for a year or more at my dogs comprehensive exam I share my concerns about her frequent greasy foul smelling upset stomach and vomiting; which once a prescription dog food was recommended but not in stock. Fast forward to yesterday April 1, 2022I had an appointment to drop my dog off at 8am to get her **** glands checked and expressed. (Ive been doing my research on why my dog has blood in her p*** which I lear... read more
Business response:
We are sorry to read about your experience. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Horrible customer service and experience I have been with them for over 13 years and have never been treated this badly by a location and a corporate center as well!
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 1.7 star rating with 889 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is closed now. It will open at 8:00 a.m.
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