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Banfield Pet Hospital
- Healthcare
- Sacramento, CA
About this business
Banfield Pet Hospital - Sacramento Crocker Village provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Location details
3640 Crocker Dr Suite 120, Sacramento, CA, 95818, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
We brought our dog to be checked if she "still" had an ear infection. I felt I was cleaning her ears properly, but obviously not good enough. they said they couldnt do an ear swab because there was still "gunk" in her ear. that is understandable. But what i am most confused about is "why wouldnt they just have cleaned her ears while she was there"? It made no sense to me that they stated I hadnt cleaned her infected ear well enough, which I take full responsibility, but any "vet" would have cleaned her ears of the "gunk" tha... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
If I could give Banfield Pet Hospital on ******************** no stars I would. On 2/9/22 I took my ****** Bulldog in for a Comprehensive exam and they BOTCHED him my dog was released to me and his t******* were red and irritated in less than 48 hours he developed an infection u called the hospital every day and could not get in touch with a Dr. I literally had to wait a week which was a follow up appt already made before we initially left. My dog was in so much pain and discomfort he wouldn't eat (which caused him to loose ... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Took my dogs there and signed an Wellness Plan and was told that I could cancel anytime .I tried to cancel it today and they told me that I have to wait 12 months to cancel....I have only taken my dog twice there and they try to get me to pay for more tests which does not comply with the agreement...I will never take them to any Banfield Pet Hospitals ever again..They are nothing but Rip offs...and Scams...They take your pet to the back room..you never get to see the vet ever...so who knows what they did or didn't do except ... read more
Business response:
Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Last Tuesday (4/26/2022), my dog developed what I thought was an eye infection. I took her to Banfield / ********** as I have a wellness plan for her with them. I was told by the front desk woman that there were no openings as they only had one ************ on staff that day. She mentioned that she could set up an appointment two weeks out. This was unacceptable as my dog had a medical emergency and could not wait to get care that long. She said, well you could go to another Banfield location and maybe they could help the do... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I took my puppy into the *********** ********** Banfield pet Hospital. She was having severe diarrhea and frequently urinating. She was in heat, so I assumed it was normal. But I can tell she started feeling lethargic and not eating. So I was able to get her in to see the vet. Which is rare because usually they never ever have same day appointments. I get a call from the vet she says my dog has Pyro Mitra which is rare for puppies of six months. But to be sure she wanted to run bloodwork and do an x-ray which cost $800. Afte... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
If you want to make a HUGE mistake, like we did, sign up for their insurance plan! The upselling is absurd! If you think these people are surviving off the insurance plan $$ you should think again. They survive off the ***** It's their job to pump your pet full of as many MEDS as possible. That's how the Banfield vets keep their jobs! They have quotas and I'm sure they are forced to attend company upselling seminars at least twice per month.My wife dropped off our Chocolate Lab, Coco, yesterday in **********, ** for the incl... read more
Business response:
We are sorry to read about your experience. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I cannot recommend *********** Banfield Pet Hospital. My MinPin became sick and had numerous trips to the vet. I ultimately ended up getting an ultrasound through ***** to try to determine the issue. Banfield never reached out to me to discuss the results and my dog was getting sicker and sicker every day. The Monday before my dog passed away, I called Banfield multiple times to see if I could speak with the vet. I was told she was with other pets and would call me back. Nothing. I called back, the person answering the phone... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
My dog has been going to Banfield for 3 years. He has never had any issues or problems. This past appointment for a regular 6 month check up when we picked him up he had bruising and blood all around his mouth. We were told he was mussled because he was too hyper to examine. No other reason was given. My dog is an 85 lb pit hound mix. I was not bothered that the vet tech felt the need to put a mussel on him because I understand safety concerns when its a dog you dont personally know. I was however unhappy that it was placed ... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
The front desk customer service is extremely rude I've complained about this and hope they will put another welcoming person concerning changing vet due to this , the guy seems to have a bug up his **** is all I can say
Business response:
We are sorry to read about your experience. We aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 1.7 star rating with 889 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is closed now. It will open at 8:00 a.m.
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