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Banfield Pet Hospital
- Healthcare
- Sacramento, CA
About this business
Banfield Pet Hospital - Sacramento Crocker Village provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Location details
3640 Crocker Dr Suite 120, Sacramento, CA, 95818, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
When we first joined Banfield they were very thorough and attentive, now they are too busy and discourage you to stay with your pet. They want you to drop them off for a check up and keep them 8 hours. I made an in person appointment for our dog and my daughter took him only for them to take him away and to the back while she waited outside. We pay $50 / month for the pet care plan and this is just not okay. I will be canceling my care plan with this organization and finding a new vet. Stated it was their Covid Policy. Today... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
First of all, I feel so sorry for ******* on the loss of her pet. How can any business charge for services when you cannot give any service anymore. It is like you keep paying insurance after you're dead. Absolutely ridiculous. They are all about making money instead of providing proper care/service for our pets. My experience was similar; they gave the rabies vaccine to my pet even when it was not due. They also charged me for the vaccination and when I asked about why it was not covered by my 'Optimum Wellness Plan (***)',... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I have been Banfield Wellness plan customer for over 11 years and I can say without any doubt, based on multiple locations, that the quality of care, customer service, and follow-up have declined dramatically. I had my dog in for a comprehensive visit on June 1, and was offered a renewal of our heartworm preventative to be delivered by mail, as they do not carry TriHeart at the location. Seemed fine, so I accepted and was charged for it. IT NEVER ARRIVED. It is now July 6. I have made multiple phone calls: 2 on 6/28, and ano... read more
Business response:
We are sorry to read about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
My precious pup Died July 4 .. they refused to cancel my plan I have to pay for another 9 months $57 a month
Business response:
We are sorry to read about your loss. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. Please reach out to us at *************************************************************************** at your convenience so we can try to address your concerns.
Horrible experience, never did blood work as I asked vet won't let you go in while examining pet. Was told to go see a surgeon and first question was how come no x-rays or blood work? Dog had infection that was not treated because banfield didn't do blood work
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Major concern over inaccurate records on our pets regarding medication ordered through Banfield home delivery and insistence on unneeded tests required due to inaccurate records on medication. Today I called Banfield Hospital in *********** @ The Rim to order our pets flea, tick and heartworm medication. **** informed me that we couldnt order the prescription because we last visited in March and failed to order her medication and we could get it filled only after $55 heartworm test. I called my husband and he mentioned that ... read more
Business response:
We are sorry to read about your experience. We would like to learn more about your experience. Please reach us at **************************************** at your convenience so we can try to address your concerns.
My dog died a few days after they renewed him for the next year. They absolutely refuse to stop charging. So, I am forced to pay for a pet that is dead. They are disgusting.
Business response:
Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Have had recurrent issues with Banfield. Paid for the annual membership and even upgraded to include imaging after a visit where my puppy wouldnt bear weight on his leg. They said it was most likely just pretending for attention. Weeks later I took him for a haircut at PetSmart, staff there cut an eyelet of skin off his paw. They said that by policy they had a Banfield vet see him and my dog was ok. There was no record of that encounter and no one returned my calls. Switched locations. The first day we took him to the new on... read more
Business response:
We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Signed up for optimum wellness plan because it was explained to me that it would be more convenient in case of emergencies and would save me a ******************* in the case anything urgent happened to my dog.Boldface lies. When I actually needed my dog to be seen because of bowel issues I was informed that they "DO NOT handle emergencies". Then at a later date when calling to schedule a comprehensive exam I was continually placed on hold and hung up on, I continued to call thinking the cell reception was bad on my end. Whe... read more
Business response:
As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 1.7 star rating with 889 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is open now. It will close at 6:00 p.m.
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