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Banfield Pet Hospital
- Healthcare
- Sacramento, CA
About this business
Banfield Pet Hospital - Sacramento Crocker Village provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Location details
3640 Crocker Dr Suite 120, Sacramento, CA, 95818, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Terrible veterinary care. Negligent treatment of my dog. On two consecutive 6 month physicals the vet missed a tumor on my dog until I pointed it out. They merely did a needle biopsy and misdiagnosed it as benign! My dog has malignant cancer which went untreated and misdiagnosed until I found another vet. Now I owe them for 10 more months of there Wellness Plan. I was contacted and promised they would look into it. They never called me back. I am astonished Banfield is still in business with their poor pet care and unfair tr... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
This place is a huge scam and the BBB should figure out a way to shut them down. My dog was dying, myself and the vets knew. I always had the pet insurance which I find out after isnt really an insurance its a wellness plan whatever that means. My dog dies not long after the renewal and then when I go to cancel they tell you that you have to pay out the year. First of all no one ever explained that they just tell you its a per monthly charge for your visits. I understood it didnt cover everything but there was no way I would... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I recently had to put down (euthanized) on July 10, 22 he was a Member of Banfield hospital for 4 years would have been on July 26, 2022, they never diagnosed him for any sickness, as a dog owner and dog lover I was on top of his well-care visits and sick visit. however, on every one of his visits, his blood work report always came back good, which concerns me, I decided to take him for an x-ray at an urgent care facility because I knew he was having problems breathing and when it got confirmed collapsed Trachea, however, as... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Banfield was a good place when ******************* was there. Down hill since then. Most recently we took our aging cat in; losing weight and drooling. They sent ** home with *********************** We just sent him to the Rainbow Bridge with multiple sores and tumors in his mouth 2 weeks after his exam at Brentwood Banfield.
Business response:
We are sorry to read about your pet's passing. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
We have two dogs on their servive plan, Bingo and ******. We've been trying to cancel these services since they denied service for our dog, ******, which turned into $7600 in vet bills since we had to go to Med Vet. Still unable to get canceled and currently are on the phone trying to get canceled. Both plans renewed without our consent AFTER stating we no longer wish to continue with the services. Will not recommend if we're paying monthly for services to still end up paying $7600 for vet bills that Banfield wouldn't cover ... read more
Business response:
We are sorry to read about your experience. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Big time scamm. My dog dies. They have no idea what's wrong. They say the blood tests was normal.i call to cancel the membership., they say it's a 1 year commitment. They keep charging x the rest of the year after 1st month renewal.. this is like you die and have to keep paying insurance. They say they charge x the care provided 700 us dollars. What care?
Business response:
We are sorry to read of your pet's passing. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
If there is only **** stars I would do it. My feline was forced and was given an overdose and fast IV push resulting to death under anesthesia. Besides on how horrible they treat your pet after you leave them by themselves there.As in owner, it was traumatizing and I even suffer form psychological depression after and failed my board exam due to stress. This business doesn't care about your pet but would rather take your money and would heave them to a vet student who is practicing and do not know what they are doing. My pet... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
My dog was dying from Cushings. Vet didn't have a clue. Resorted to second opinion, condition diagnosed immediately!
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
This business is the worst it's all about money they encourage you get the wellness program but you cannot cancel it for a whole year and they make it difficult you have to call the corporate office to be able to cancel it number two you cannot sit there and wait for your pet you cannot go in while the examining your pet uni could drop off your pet and come back later which means your pet will be in a cage number three I had the wellness program playing $70 a month when I took my pet in for General checkup I still had to pay... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 1.7 star rating with 890 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is open now. It will close at 6:00 p.m.
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