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Banfield Pet Hospital
- Healthcare
- Sacramento, CA
About this business
Banfield Pet Hospital - Sacramento Crocker Village provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Location details
3640 Crocker Dr Suite 120, Sacramento, CA, 95818, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Banfield is a scam with over priced services. They literally will keep your pet half a day to give your puppy their basic shots. I believe they do this in order to justify the large ****.I went to the *************, ** office and I tried to cancel this insurance at the end of one year. The staff would not allow me to do so and hence the second year of insurance is beginning again. I have tried calling the corporate office and I can cancel only if i pay off this second year premiums.Please do not take your pets to this over p... read more
Business response:
We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
AVOID ****** AT ALL COSTS. I AM WORRIED EVERY TIME I BRING IN MY PET WHENEVER ****** IS WORKING AT THE BANFIELD PET HOSPITAL IN ********, **. ****** HAS DELIBERATELY SHOWN NEGLIGIBLE EFFORTS FOR MY PET AND HAS TO ABANDON ALL POSSIBLE ATTEMPTS TO PROVIDE FOR MY PET IN NEED. WHEN I BRING MY PET TO THE ANTELOPE LOCATION, I SHOULD NOT HAVE A FEAR OF WHETHER OR NOT MY PET IS SAFE IN ******S HANDS. PLEASE CONSIDER ANY REFORMATIONS REGARDING ******S NEGLIGENCE AND ABANDONMENT.
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Banfield Pet Hospital in *********, **. I have been in contact with Banfield, speaking with the Chief of Staff, and was unable to obtain answers or a true concern and apology. She, herself, stated the Doctors are spread thin, and that day she saw 35 animals. How much time is actually being spend on treatment and care in an 8 hour day, when one Doctor sees 35 animals!?!?!?!My dog was under their care since 2017, and was never diagnosed with a life threatening tumor, even though I maintained her wellness exams, shots and nailt... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
The most disgusting uncaring vet ever , I took a stray cat that came to my porch periodically , i called her ******************* , she came one day and she was limping. So I told her hello and I went inside. The next day ******************* was still lying on my porch. She seemed to have something wrong with her. I don't have enough money to support an animal efficiently but I looked up online to say if anyone had an appointment for ******************* to see if there was anything that I could do for her she seemed to be in ... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I personnaly inquired about simple guinea pig nail trimming service, for my kid, and was met with horrible customer service. A complaint was made and a manager called back. The manager was no better and could not address a simple kid pet issue. Very sad indeed. I am wondering, of all the services stated on their website, which one is a priority? Are there any details customers do not know?In short, based on our conversation, the manager said the service (guinea pig nail trimming) is not their priority. The manager asked that... read more
Business response:
As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Had a paper coupon for a free exam so I took my new rescue dog there. His ear wasn't looking too good and I was told by them it would be over $700 to treat, plus Mir emoney for antibiotics he needs for months after. I KNEW this was complete baloney so I declined and went straight to a pet supermarket store and bought a $9 ear infection spray, applied it 3x/ daily for a week and guess what. His ear infection thing was completely healed! Beware, these vets are just salesmen. They will take every dollar you have. Prices are bey... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Banfield is STILL charging me the monthly fee for the Monthly Wellness Plan(***) even though I had to put my beloved dog to sleep at 12 years due to dementia and declining health. I was NOT informed about this during the 2 week discussion period with the Banfield vet and staff leading up to the very difficult decision to have my pet put to sleep. Only after the procedure, was I given a business card to call and settle my account when I stated I wanted to cancel the Monthly Wellness Plan. The vet, vet tech or the front desk r... read more
Business response:
We are sorry to read about your experience and we would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Banfield just lost another client. Weve been with them for years, had their wellness plan, and in any given year didnt even use most of the services included, so they made a good profit of us. Now that our dog passed away and I called to cancel the plan, they charged me $20 something in remaining balance. Come on, people, I understand that as a business you dont want customers to buy a monthly plan, use a load of services and cancel right away, but charging a grieving long-term customer a measly $20 bucks is just low. Ill ge... read more
Business response:
We are sorry to read about your experience and we would like to learn more. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I am just now able the to write this. Its been 6months since my ****** boy has passed away. He was diagnosed with a heart murmur which was checked on a regular basis by Banfield. I made it a point to have him in there every month if not a couple times a month to make sure he was comfortable towards the end. You would think that they would have known us as much as we were in there but every time it was like we were strangers. Our ****** boy deserved so much more then the last day we took him there. When it came close to the t... read more
Business response:
We are so sorry to hear about your loss and your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 1.7 star rating with 889 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is closed now. It will open at 8:00 a.m.
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