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Banfield Pet Hospital
- Healthcare
- Sacramento, CA
About this business
Banfield Pet Hospital - Sacramento Crocker Village provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Location details
3640 Crocker Dr Suite 120, Sacramento, CA, 95818, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I really dont know what can be done to undo the experience my dog and I have encountered recently at Banfield in **********, **. I have taken all my dogs there and I have referred family and friends to them. But now I understand why there are so many bad reviews about Banfield. My dog Summer went there this Friday for a routine dental cleaning. Summer is not just a dog, she is my child. All my dogs are my kids. I had no hesitations or fears when I took my healthy, happy baby Summer to the vet to get her teeth clean. She has ... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Let me be the next of many on here to say, DISASTER. Stay away. We've been ripped off. Not only have we been charged several times, we can't get a test result back from them that's been pending for 3 weeks, and we can't get out of our OWP plan. What a disaster. Please save yourself and stay away. I would have saved a lot of heartache and pain if I had read previous reviews.
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
My son was in the military and could not take his dog with him. I took his dog ***** to Banfield in ************, ** for a routine check-up and was offered the Optimum Wellness Plan because he was over 9 years old. I was told that the dog was ****** son's name so I said I was going to be the person responsible for his care and fees. So they said fine and I took over my son's plan. Now fast forward. ***** died in May, I called Banfield Hospital the day after he was euthanized at that hospital to cancel the coverage. Now I get... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Banfield wellness plan is a rip off, they are still billing me for the wellness plan and my dog is dead, they have started billing someone else's credit card and will not stop and was not willing to cancel the plan after I told them my dog died in April of 2022. I've tried to resolve the problem the right way but they are not willing too. After changing to Banfield for services for my dog, we were paying more services and other things including medicine and my dog got worse and he later died after his last visit, so I don't ... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I've had my 2 dogs on Banfield's pet insurance for 10 + years. I have been over-charged and honestly don't know why I've stuck with Banfield for so long. The providers nickel and dime you and it's absolutely ridiculous. I just had my 6.8 lb poodle get 2 teeth extracted and it costed me almost $1400. I manage a dental practice and for a human, it doesn't cost over $1000 for 2 molar extractions. My dog was already under anesthsia for a dental cleaning. I asked for an itemized receipt and they charged me additional charges "tha... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Truly a terrible business. Their customer service is atrocious - their vet care is dangerous. Try to get vet care from this place, I dare you. You will get caught up in some version of a fight with their desk ladies, the vet will not serve your pet or take care of them. Very rarely is there a business that will take a lot of your money, but literally deny service day after day after day with dozens of random excuses. Most unhelpful, scammy business. And such little oversight ******** care, this is allowable. Vets make a lot ... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
This Banfield location is horribly unprofessional. The office manager ***** mistreats her employees and does not care at all for their welfare. My husband worked there for a few months and he was disrespected multiple times. I will no longer recommend Banfield to anyone because of Caseys repeated behavior.
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I would not recommend this animal hospital ever. They include an office visit charge for everything, even a castration surgery. Charges are exorbitant. I adopted a stray male cat. After 1 visit, 3 immunizations and a simple castration surgery, I paid $610. Other animal hospitals do not charge for an office visit when you take your pet in for a scheduled surgery. I am grateful I did not sign up for their pet insurance because I do not want a relationship with an animal hospital based on deception and greed.
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I wish there was an option for zero stars! You're not worthy of one! I was using their services for a few years previously and they were terrible. They gave my dog two kinds of wrong medication. Earlier this year I noticed a charge on my credit card for 4 months straight. They somehow enrolled me into some program and were charging my card monthly. I tried telling them I never signed up and they didn't care. I asked them to provide proof of signing up and they could not. Now they gave this case to collections and what a pain... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 1.8 star rating with 896 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is closed now. It will open tomorrow at 7:00 a.m.
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