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Banfield Pet Hospital
- Healthcare
- Sacramento, CA
About this business
Banfield Pet Hospital - Sacramento Crocker Village provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Location details
3640 Crocker Dr Suite 120, Sacramento, CA, 95818, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
A money hungry business that does not care about pets. My dog was having reactions to a medication they prescribed to him, and they refused to see him because they were "too busy". I've been a member with them for over 7 years and never once called for them to be seen same day. The way they run their business is awful! I should have ran the other way when I found out they were owned by MARS. I will never be returning. ZERO STARS!!!!
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Be aware that Banfield just cares about the money not your pet I had a wellness plan with banfield. Took it more for the dental plan because they would put my dog down to clean his teeth. My plan started in 11/2021 and I made an appt for my dog to get his teeth clean in January I took him and asked the doctor if he or she I would pay the difference so that they can remove two spots on his tummy that will be checked for cancer because there was a concern that the spots being cancerous. According to the doctor, My dog was down... read more
Business response:
As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
My dog died last night. She was 14 years old. Up until 15 minutes ago, I have been a happy Banfield wellness customer. They helped take care of her and make sure she lived a long healthy life. When I called Banfield with the news that my dog had passed away and that I would need to cancel the wellness plan, I was HORRIFIED to hear they were trying to charge me for the next seven months of wellness plans for my dog. I tried contact their chat support and when I expressed my concern of this disgusting corporate policy, the cha... read more
Business response:
We are sorry to read about your loss. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
My dog, as confirmed by another vet, has scabies. This scabies has been brought up multiple times across several months. Additionally, it has infected my whole family, this has heavily impacted mine and my familys health, and cost us many trips to the doctor. I personally am covered in scars, scabs, and redness. Asides from writing in the notes for the vet across multiple visits and bringing it up to the vet tech at the end of my visits, I have specifically been to the vet for this issue three times. Once at one location, an... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
They killed my dog and they can't tell why she died
Business response:
We are sorry to read about your loss. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
My dog was vomiting a lot of blood. I went to Banfield Hospital and they took my dog to the back room I had many questions after the tech said they found blood in the stool instead I go back and forth with questions because Dr does not see customers while I'm standing in the Lobby telling my business with other customers in the area. I had photos of the blood vomit but they asked me to email although I was standing in their presence at the Hospital. then the tech said the dr. does not communicate with customers only by phone... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
My dog was about 13 years old and had respiratory health conditions. I'd been going to Banfield for years and they couldn't figure out what was wrong with her. They sent me to Blue ***** for a specialist who would not allow me in with my dog and the best they could come up with was mild megaesophagus. I did everything suggested but nothing helped. I took her to AVC (************************ animal hospital in ***) they reviewed her information and did not agree with the diagnosis. To make things better, if you're not a vet y... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
******** service. Really expensive. The service compulsively asks you to stay with them annually. I hope to see them out of service soon.
Business response:
We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Worst place ever. I called the ******************** location at least 100 times this week to schedule an appointment for my dog that has kennel cough. Tried to get her meds but they only schedule appointments weeks in advance. My dog is legit hacking up a lung and they could care less. Worst place ever. Your animal will not get good care here. If I could curse in this review I would.
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 1.7 star rating with 889 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is closed now. It will open tomorrow at 8:00 a.m.
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