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Banfield Pet Hospital
- Healthcare
- Sacramento, CA
About this business
Banfield Pet Hospital - Sacramento Crocker Village provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Location details
3640 Crocker Dr Suite 120, Sacramento, CA, 95818, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Stay away from Banfield!!! They misdiagnosed my 5-year-old dog with pneumonia when she had lung cancer. I showed 3 vets after and they could all tell right away! All they gave her was coughing pills and some antibiotics, while my poor dog's cancer spread throughout her whole body and I had to put her to sleep. If you love your pets, do NOT take them to Banfield!!!!If I could I give zero stars
Business response:
Banfield at **********************************************************************
********* in ******* ** used to be a good place... but it has really gone down hill. They never answer their phones and were not there when I needed them . This is now the second time it has happened. I was told once to go to CAVE's in an emergency. This was during the day!! Aren't they supposed to be MY vet ??? I can't tell you how disappointed I am with *********. They advertise online that they are accepting new patients...THEY CAN'T EVEN TAKE CARE OF THE **** THEY HAVE NOW! My dog died on 7-30-22 and I couldn't even get ... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
This company is cruel and has no compassion for their customers. I am reading lots of similar complaints. My dog passes away and they were arguing with me to pay out his wellness plan until it was supposed to expire. I refuse to pay for a dog that is no longer with us. Terrible, cruel way to deal with people. I have passed on word of mouth and will be writing reviews everywhere I can on how awful I was treated. Disgusting. Over $100 measly dollars! Just cancel the plan !!!!!!
Business response:
We also aim to provide a positive experience to everyone coming to our hospitals. Please reach out to us at email *************************************************************************** at your convenience so we can try to address your concerns.
We have been with this ** for 71/2 yrs paying for the wellness plan, and while they try to accommodate the masses, if your pet has anything other than ************ could be detrimental. My dog needed more as he got older and when I tried to cancel my wellness plan, they continued to charge me while listing my dog as deceased. Actually, he could easily have died has he stayed on his regimen instead of them acknowledging his extremely high *** Its good for routine basic care. My dog needs better than Doc in a box
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. If you would like to share more about your experiences please email ****************************************************** at your convenience so we can try to address your concerns.
I would give them no stars if I could. After 2 years of paying a monthly payment for their Wellness plan, I called to cancel today because we moved and there isn't a Banfield where we moved to. The company is refusing to turn off the auto pay on my card and will not stop charging me. They are now telling me I have to pay for the rest of the plan and the services used. When I signed up, I was told I could cancel at any time with no obligations. I was lied to. This company is STEALING MY MONEY!!!! THIS IS ILLEGAL AND A LAWYER ... read more
Business response:
Please reach out to us at *************************************************************************** at your convenience so we can try to address your concerns.
I had their stupid wellness plan for my cats. For the kitten, it seemed worth it because it included the spay. Then I got sucked into a senior plan for my older cat. At the last appointment, I was told she has a large kidney stone and needs a tooth pulled, again. Due to possibly having a heart murmur, it would be extra so they could give her medicine for her heart. The procedure to remove the stone and run other tests would have been over $500 WITH the plan. Why the h@!! am I paying $80 a month then? I said that I need to wa... read more
Business response:
As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We would like to learn more about your experience. Please reach out to our team at *************************************************************************** at your convenience so we can try to address your concerns.
If I could give a negative number of stars, I would. Banfield has continued to send e-mails and postcards reminding me that my dead dog is overdue for vaccines and check-**** I have contacted their customer service multiple times asking them to stop. They come back with no compassion or humanity and make me jump through hoop after hoop to provide account information - even years after I have cancelled the plan. Their customer service is horrid. Their plans are overpriced and I would rather sit on a bed of a broken glass than... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
HELLO I AM LOCATED IN GA ***** I HAVE BEEN TO 3 BANFIELDS WITHIN A YEAR SPAN*****OBVIOUSLY, BANFIELD DO NOT CARE ABOUT THE ANIMAL OR CUSTOMER REASONS: YOUR HIRING TECHNIQUES MUST BE ZERO***** EACH LOCATION HAD HORRIBLE CUSTOMER SERVICE*****. EMPLOYEES HAVE NO TRAINING OR JUST ARE VERY IGNORANT..NASTY AND SOME PREJUDICE STORE ******/ BAD CUSTOMER SVC / MISMANAGED OFFICE PIEDMONT/ BAD CUSTOMER SVC/ I TRIED ASKING THE ATTENDANT IF I COULD TELL HER WHAT I WANTED BUT THE FOLLOWING 15MINS SHE IGNORED MY REQUEST TO TALK AOBUT NOTHI... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
My pet insurance welness plan with Banfield Hospital was renewed in April 2023. 3 months later my dog passed away, so I called them in order to cancel the insurance plan but they say that I will have to pay the entire membership fee for services that for obviuos reasons my pet is not going to use any more? Be careful people because they don't care about you or your pet, they are only interested in your wallet.
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 1.7 star rating with 890 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is closed now. It will open tomorrow at 8:00 a.m.
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