Banfield Pet Hospital

Steven T 

on BBB

2 years ago

I literally went to pick up my dogs and since banfield dont do in office visit. There no way for me to tell what happen behind the scene. I got there 30 min before my dog pick up and all I can here was my dogs screaming in the back with pain. We need to have this invigated. 

FDD 

on BBB

2 years ago

Was told I could cancel insurance premium at anytime, learned this was a lie, my pet died, and I'm told now I must continue to pay off premium until it expires, ornpay in a lump sum to pay it off, this is absolutely ridiculous that they expect you to pay for service of a pet you no longer have, they are liars....I do not recommend anyone go to Banfield with their pet(s). I am currently looking into a way to get them exposed. 

Theresa T. 

on BBB

2 years ago

Hi,Just wanted to say that I have had very good experiences at the *************** Banfield Hospital.The care my cats receive there is incredible .They are treated by the staff and Dr.s there with such love and compassion I especially wanted to acknowledge ******************* , she went above and beyond with my cat ***** in her final days.She made our decision sooo clear as to tell us what good pet parents we were and that there was not much else we could do.She treated ***** with the utmost respect and dignity.People are qu... read more

Emma H 

on BBB

2 years ago

DO NOT SIGN UP FOR A WELLNESS PLAN! We had to put my 14 year old dog down and we have to pay $300 to cancel the plan, or wait until the contract expires in 6 months. I understand that its a contract but the fact that they have no exceptions for when your dog dies is unbelievable. We have to keep paying for a wellness plan for my dead dog and its honestly heartbreaking. I will be telling everyone I know to not use this company because its not worth the heartache of seeing a charge on my card for my dead dog for the next six m... read more

Blanca R. 

on BBB

2 years ago

********* Hospital, is not qualified, and should not use the word Hospital . My darling pet was euthanized yesterday, due to cancer in pelvis bone. They couldnt even red the **rays, but had me pay money , so some qualified person could read them. I bought my sweet girl in a few times, she was limping, and low energy. They werent too concerned about it. I took her to all her visits, for blood work, dental ext. When she had issues, I would be sent over to emergency hospital, which charged big fees. I called them today, to canc... read more

A. B. 

on BBB

2 years ago

The reason for my review is to honor the life of our beloved furbaby. We have had our beloved chihuahua under the care of different Doctors at Banfield since she was 6 months old. We have on average a "fair" experience over all these years. One of the most remarkable ones was with Dr. ***** that took care in a personable way of our baby when she was just one year old and saved her life whit her professionalism, care for animals, and her preventive care knowledge, and prompt responses. After that experience, we recommended to... read more

John M 

on BBB

2 years ago

Banfield does illegal business practices. They tell you in person and on their contract that you can cancel at any time in office, through online and app and email. I left messages and emails to them and received automated response that they would reply within ***** hrs. After 3 months of attempting to actually speak to someone I contacted my bank. Then they finally responded to my bank stating I didnt cance correctly. I would never recommend this business 

Yrnehliz C 

on BBB

2 years ago

I have had my cat come to this Banfield for a year now and I have never been so disappointed with their service until about a week ago. I decided to get the soonest available date they had with a different doctor. I wanted my cat to get a dental examination and a check up. My cats appointment was at ****, and I received a call at 3:30pm telling me that my cat was difficult to work with. In summary telling me that they didnt do the check up or examination on my cat at all. I expressed my concern of Why was I not contacted as ... read more

Nieves B. 

on BBB

3 years ago

I had my pet on Banfield's wellness plan. What they don't tell you when you sign up is that you actually owe the full amount up front, but the offer you payment plans over a 12 month agreement. My pet of 13 years had to be euthanized yesterday, and although ****************** and ***** the assistant were wonderful people, when I contact Banfield to cancel my plan, I was told I owed them $419.65. Each time I took my pet there, it was never fully covered by the plan anyway and I always paid between $200 to over $1,000 for serv... read more