This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Banfield Pet Hospital
- Healthcare
- Sacramento, CA
About this business
Location details
3640 Crocker Dr Suite 120, Sacramento, CA, 95818, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
When I lived in ******* before the pandemic I adored my Banfield location but when I moved back to ********** the nearest locations were an hour away. It was hard getting an appointment and they seemed ****** busy all of the time. It wasn't uncommon to show to my appointment and wait for hours to be seen. The last straw was at my last visit in August I was told they were expanding their stores and would be closed for a week. After a week I called trying to schedule my dog's dental which he was overdue for but the answering m... read more
Business response:
We are sorry to read about your experience. We aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield ********** at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
0/10! Thieves, crooks, and liars. Continued charging my account after I tried to close it for over a year. Then sent me to collections for $400 more than I owed them! This is fraud and your whole company should be in jail. You're a disgrace.
Business response:
We are sorry to read about your experience. Please reach out to us at *************************************************************************** at your convenience so we can try to address your concerns.
I had two of my dogs registered there and I took one of my dogs for his regular shots and he was sneezing when we got there and they tried to charge us an insane amount saying they need to do an X-ray on him cause of his sneezing mind you we just took him for his shots. We decided to just cancel our account and they presumed to tell me that I had to call over the phone to do it. I called once I got home and I was told my account was cancelled. That was in March and now its November and I got a notice from my credit report th... read more
Business response:
We are sorry to read about your experience. Please reach out to us at *************************************************************************** at your convenience so we can try to address your concerns.
This is a awful company that employs awful people who dont know their jobs or policies and procedures
Business response:
As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield ********** at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
My 87 year old mother took her dog to Banfield in La Jolla for a dental cleaning. The office claimed she had no appointment but told her to leave the dog and they would work him in. She returned and was told they suspect heart trouble and to return the following week to have a specialist perform tests. She was suspect because he recently had a checkup. The following day I called to not renew the Wellness Plan. I have called 3 times to receive confirmation they will not charge her credit card in January 2023. I have not recei... read more
Business response:
We are sorry to read about your experience. Unless you are an authorized third-party, we cannot share with you the details of the *** renewal/cancellation. Please have the owner of record reach out to us at *************************************************************************** your convenience so we can try to address your concerns.
We had a puppy. We signed up for their wellness plan in ****. Then we gave the puppy too are son. But before we did we had him fixed. So I know we were going to pay for his procedure. But were going to cancel after that. I went too there office at ****** to pick up the puppy and had a discussion with the girl she told me I would have to talk to office. Because they cant cancel the plain there. And the puppy just had *** fixed or a procedure . And that needed to completed before I could cancel. Thats okay. We new that. That I... read more
Business response:
We are sorry to read about your experience. We would like to learn more about your experience. Please reach out to us ****************************************************** at your convenience so we can try to address your concerns.
This facility is a complete joke! First of all no one told me it was a contract for a whole year, secondary they just told me that "they don't have to legally notify me when bills are due" I've received no email and it never showed up on my pets page about a past due balance. This is completely absurd way to treat customers. They don't have reviews open or on on ****** either, they don't want people to know this information!
Business response:
We would be happy to review your account and the Optimum Wellness Plans terms and conditions. Please contact us directly at ***************************************************************************
They dont deserve any stars Takes months to schedule a simple appointment. They force me to renew plans for 2 of the 3 plans I have with them.Back in June I scheduled the teeth cleaning for the three of my dogs.One day before its suppose to be done Im called and told that theres no doctors that will be in to do it and that I have to reschedule ; and by rescheduling I will be put on a list for stand by for AFTER January.Im forced to take my dogs to a actual veterinary if something occurs or happens since vets have appointment... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
My dog passed away on Tuesday and I called to cancel my optimum wellness plan that I was paying $65.99/month for 6 months, they were telling me to cancel and for it not to auto-renew in April I had to pay $396 to avoid charges for the next 6 months. I would have been fine paying it off if my dog would have received all the services that was part of the plan. I ended up putting him down due to his teeth, since they were so bad and he was in so much pain. since his gums were infected. The vet refused to provide his dental clea... read more
Business response:
We are sorry to read about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 1.8 star rating with 898 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is open now. It will close at 6:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com