Banfield Pet Hospital

Lynn W 

on BBB

2 years ago

I am only giving Banfield 1 star because of this ... there was a dog that we had rescued off the street we had him for a week trying to find his owner and no one showed. We then decided that we needed to keep him and so we took him to Banfield. We signed him up for the wellness plan and got him most of his shots including his rabies tag. First they would not allow us to go into a room with him which I find rather odd, but OK. We get him home and on New Years Eve his "owner" I use that word loosely (a story for another day.) ... read more

Cynthia A 

on BBB

2 years ago

The Banfield Vet failed to provide adequate post-operative guidance, and our beloved six-year-old dog died of septic shock two days later. Our aftercare instructions made NO reference to extreme danger during the first 72 hours and NO indication of signs of sepsis or shock. By the time we went to a truly skilled veterinarian at an unrelated 24-hour hospital, it was too late. Banfield was grossly negligent, our dog son suffered in the extreme, and we are bereft. Banfields inadequate performance not only led to our pets death,... read more

Britt B 

on BBB

2 years ago

They cancelled my plan without mailing me any notice and demanded that I pay the remaining six months of the plan in full including paying for monthly retail items called simparica flea medicine and pro heart heart worm medicine that my dog will never receive and that they can sell to someone else. They are also making me pay over $400 for a dental cleaning that my dog will never have this year since they cancelled my plan. The cost of these items alone cost more than the $600+ they are making me pay them. Which is robbery b... read more

Andy B. 

on BBB

2 years ago

Awful customer service. It is not a ********************** plan but more of a bait and switch racket. My dog just passed away and it took me all day to get in contact with someone to cancel the plan. I was then told that I would need to continue paying the plan for another 8 months in order to pay for services rendered. Do not use the Ban-field wellness plan. it does not save you money it just commits you to costs whether you need them or not. Go to your local vet where the costs are fair and upfront. 

Libby C 

on BBB

2 years ago

I had the wellness plan for over four years and then my pet died and I was told that I had to pay out the plan because I had used in the last 12 months. That meant that I had to pay for four months after my dog had died. Banfield was aware of my dog's death because they cremated her!!! It is unbelievable to pay for something when your dog has died, let alone you have been a faithful customer for FOUR years. Long story short Banfield only allows you to cancel your policy on one day per year!!! Banfield wellness is a SCAM and ... read more

A. T. 

on BBB

2 years ago

Do not use Banfield Hospital for anything. I brought my female dog and one of her pups in just to get shots. The front desk lady who use trick words in our conversations to sign me up for a Wellness Program that I did not need or request. Once I came back to pick my pets up she begin to talk to me about the savings I just saved and I was like what are you talking about? She stated all the work that was done for my 2 fur babies would have cost me an arm and a leg. I was like NO! I didnt bring them here for nothing but shots. ... read more

Leannah S. 

on BBB

2 years ago

10 out of 10 do NOT recommend. Went to the *************************** location because it was closest to where I lived. Had no issues other than the manager, ******, never spoke to me in the most pleasant way. Didnt take it personal, I didnt say anything, I had never been talked to About anything. Needed a question asked about a new medication a Pet was on, and ****** accuse me of demanding medication, kept speaking over me, and refused to answer, simple questions like what is the name of the doctor that is going to treat m... read more

Jess F 

on BBB

2 years ago

Their customer service section is actually the worst. You better try and cancel your plan ******* days before you really want to because they will make you go round and round and round and round and round when all you want to do is just CANCEL YOUR PLAN before it renews. Flat out ridiculous 

Maria Esther J 

on BBB

2 years ago

My dog had an emergency on Monday at 12:30 pm. I took her to the Banfield on 117 *** and ****** and they would not even see her because they said they had other appointments. I have been a member of the wellness plan for 12 years and paid countless expenses not covered on their premium plan and they referred me an emergency clinic when they had to do was examine her paw. I willl cancel my membership and never again use or recommend Banfield to anyone. They are horrible and lack compassion and basic kindness!!