Banfield Pet Hospital

Justine C 

on BBB

2 years ago

I started an account on a new shepherd pup. After 3 months of having her and 2 visits to Banfield, I had to let her go. She was too much for my mother, who has dementia. I told them I no longer had the dog, but they insisted I pay an astronomical balance (over $1K). They refuse to adjust it to only services rendered & I refuse to pay beyond what I truly owe. They reported my nonpayment to the ************** dropping my score 62 points. They're not about offering a service, but taking your money. I'll pay as I go, with a loca... read more

Susan S. 

on BBB

2 years ago

My wellness plan was for my dog Mayzie. On February 6, I took Mayzie to the Washington Banfield clinic. The vet wanted X-rays and told me that they would be free if I upped ******* plan from the $35/month to $65/month plan. If you review my records, you will clearly see thats exactly when my plan was changed.****** was much, much more ill than I was led to believe and she passed away 6 days later. That is within the 7 day grace ******* I am supposed to pay this upcharge until February 6, ****! Please have some decency! It is... read more

Mike M 

on BBB

2 years ago

5 stars for the staff they are very professional and take care of our pets very good. But the wellness plans are a trap. When you need support because of a lost pet, then they make you pay the rest of your plan. If you just past your renewal and your pets die. they tell you have to pay the full balance for the rest of the year which can cost as much as around $600 which is totally ridiculous. This is the time you need support and all the corporate cares about is getting the rest of your money. 

Denise U 

on BBB

2 years ago

I just renewed my Banfield plan and regret it. Ive been going there for years but they will not allow me to accompany my husky in the patient room since Covid and he is so nervous without me that they want me to medicate him with trazadone and today they asked me to muzzle him. No!! For years he was not nervous and allowed me to hold him and hug him while they examined him. They said he is trying to bite them and he has never bit anyone and I dont want him to bite anyone. I told them to just give him the vaccine while I hold... read more

George W 

on BBB

2 years ago

Banfield Pet Hospital is still making money from one of our dead dogs. It's their "wellness" plans. All three of our pets were enrolled for a total cost of about $165 per month.I won't even get into how worthless the plans are when you actually need them. Banfield keeps pushing clients to join even when they don't have enough staff to care for the clients who are already enrolled.We were heartbroken when all three of our pets died in the span of a few months late last year. We knew payments for the current plans would contin... read more

Shelby S 

on BBB

2 years ago

Left my dog caged for six hours without being seen for what I dropped him off there for said his body language looked scared and he was giving the staff side eye so they didnt want to take him out of his crate.. they didnt call me till 230 to come pick him up I dropped him off at 8 AM. Never again!! ************ abuse. 

Robert B 

on BBB

2 years ago

For one I just received an email from Banfield saying my account was suspended for non payment, I go to the banfield site and there is no place to tell me what why or what the amount I owe. So I go to chat and that person tells me 300 and something dollars. We talk about contract and all and she is really rude and says she will have them email me the signed contract. I get the email they sent and it is someone elses name and contract. When I respond to it asking if they are pulling a joke on me they send me a text message sa... read more

Shae P. 

on BBB

2 years ago

We have had a wellness plan on two dogs for over 10 years. One of our dogs passed away this past weekend. I tried to call Banfield and their wait time to speak with someone is over an hour and a half. I was able to text someone, but come to find out that I have to continue to pay for a pet that is NO LONGER ALIVE. I searched their website for terms and conditions and had to text back to find out that they do NOT put them online. So, they hide them from customers! T& C are only provided at original point of sale, for me this ... read more

David Z. 

on BBB

2 years ago

Read the fine print. Had to put our 12 yr old Shih Tzu down due to collapsed trachea that was miss diagnosed for three months. Was given steroids and antibiotics for months thinking his cough was viral. Plus X-rays cost. We had renewed the plan a few weeks prior to initial visit. The devastation of putting a pet down was compounded by them not allowing us to cancel our plan upon death. We are now stuck paying for remaining 10 months of plan while our dog is no longer alive. We were told SORRY, you must finish the payments du... read more