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Banfield Pet Hospital
- Healthcare
- Sacramento, CA
About this business
Location details
3640 Crocker Dr Suite 120, Sacramento, CA, 95818, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I paid for the Wellness plan nearly 4 years. But when I wanted to make an appointment, I could get him in right away of I dropped him off. If I want to stay with him, I'd have to wait over a month. This makes no sense whatsoever.
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. Please reach out to our Banfield Cares Team at 877-500-2288 or email banfieldcares@banfield.com at your convenience so we can try to address your concerns.
If I could give a minus 10 I would! It is nothing but a scam. They make you think you are getting an insurance plan when in fact you are just paying for the services they rendered that day and pay over a 12-month period. I only took my dog in for an x-ray and paid $240 that day. Once I got home I started reading the wellness plan contract they sold me thinking it was going to cover all types of medical needs. WRONG I immediately call the next day and tried to cancel and basically told to bad I would still have to pay for ser... read more
Business response:
We are sorry to read about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
They are horrible. They trick you into auto-renewing contracts that you cannot cancel (they say you can cancel at any time but you have to pay the full year and if you forget to call and cancel the auto-renewal, you have to pay for the next year.
Business response:
Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
We have had cats that have had a heart murmur and they say that they need to see a cardiologist. We cannot afford one and they will not proceed with our cats dental care. This is the second time this has happened. I feel like we should just find another veterinarian office who will take care of our cats instead of just sending them home without doing anything else to help them.
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I only selected one star because that was the only was to write... My dog (15) has been with Banfield for *** years.. Lately any and every time we go there is some other "doc" ... Two days ago she goes for her "Comprehensive" Exam plus pedicure and etc... Today I had to take her to the Emergency Vet for a INFECTION! 440 DOLLARS LATER we are back home after a procedure to my 15 yr old baby! I actually called Corp wanting out of my contract and they said I have to pay it out, no ONE CARES they just want $$ .. F*** YALL !!
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Unfortunately I cant give ZERO stars. The fact that there is at least 20 negative comments across ALL review platforms to 1 semi positive and this company still exists blows my mind! And when you file a complaint at your local banfield their response is to try and silence you. If you truly cared about the pets you care for you would listen to the endless feedback youre getting instead of the c*** auto replys. But then again when youre making over 700 million dollars a year off of honest people who love their pets, why would ... read more
Business response:
We are sorry to read about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I wish I could give ZERO stars! We had an appt for a pre-op visit so that my pup can get spayed at 6mos. The tech talked me into the Wellness Plan for the surgery/visits, instead of paying for the surgery outright. They took my dog from the exam room we were in to the back for the exam, said itd be 1/2hr, it was over 2hrs with no communication of what was happening with my dog. While examining her they performed tests without permission. During the exam, the vet discovered a complication with my dogs private. Which, later on... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
**************** has usually been pleasant. My older dog has been on a supposed OPTIMUM WELLNESS PLAN for years since she was rescued. She started having issues so on her comprehensive exam the vet was very understanding and concerned she put her on heart meds n said if anything else happens bring her in for further testing.. my dog has a seizure in the early morning Banfield is open so I call and ask if she can be checked just briefly ears nose breathing. I speak with ******* and she speaks with ************** and refers me... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
This review is for Banfield corporate as a whole, not any particular banfield location. As a matter of fact, the Banfield location staff has usually been pretty good. I learned that after my pet passed, I would still have to pay the full year contract out. This is ridiculous. Come up with a better solution Banfield and shame on you for this. To add icing to the cake, you have to call corporate to cancel, but they keep you on hold for a LONGGG time. When I tried calling last week, it was "55 minutes" and it never went down. S... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 1.8 star rating with 898 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is closed now. It will open tomorrow at 8:00 a.m.
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