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Banfield Pet Hospital
- Veterinarians
- Moorestown, NJ
About this business
Location details
1331 Nixon Dr, Moorestown, NJ, 08057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
0 Stars. Why would you make owners pay for deceased pets after they have passed? Banfield is not about pet health but all about $$.Shame on you.
Business response:
Please reach out to our Wellness Plan Relations team by email @*************************************************************************** at your convenience so we can try to address your concerns.
The contract is an unnecessary obligation to impact your financial standing. After minimal visits and cancellation you are still obligated to fees and etc associated with having the account. The information is not disclosed to the customer but provided in the fine print
Business response:
We would like to learn more about your experiences and concerns. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience.
I have 2 preventive plans for my senior dogs one already passed away. 1 x-ray comes with the preventive plan however when I asked for it I was told that I had to pay extra $100.00 also 1 dental cleaning comes with the plan however Banfield finds any excuse not to have it done. Since my dogs are seniors they kept sending me to a specialist to get medication. I decided to go to another vet and just with and x-ray and a blood test I was able to get medication for my dogs. I am very disappointed with both of the clinics in *****... read more
Business response:
We are sorry to read about your experience and we apologize for the delay in our receipt of this review. If your concerns were not previously address please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
If i could take away stars I would. First of all, their wellness plan is a joke. You pay for a service you can not use. Every time you try to get your pet in, the excuse is they are full. They could care less about your pet. I was paying for a plan and still had to pay out of pocket and take my pet somewhere else. And their chat with a vet on their app is also a waste of time!! I cancelled the wellness plan well in advance ( 3 months) and our plan was to expire ******* and they still continued to take out a payment in Februa... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Horrible place. Beware. They steal your money on wellness and make you drop off your dog. Who knows what they do. I have had dogs for 50 years and never had to drop them off. My dog *** shakes for 3 days. Shame on you banfield. I pay $350 per year for abusive treatment. Done deal. Again be very careful of the fake wellness plan
Business response:
Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
SCAM Charge for canceling when you pay monthly I havent took my dog since October and they charge me $55 Dollars a month and they still said I owed them $100 somehow
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We hope that you were able to reach us directly to discuss this is further detail.
Banfield staff expressed verbally that my wellness plan would be less expensive than the shots, neutering, checkups, and microchipping combined. They stated that the plan would be around $26 a month, but when I checked their website and my bank statements, they'd begun charging me nearly $60 a month (fluctuating, sometimes it's more like $80) for one cat whereas a friend who recommended the plan to me is being charged less than $50 for two cats... They also still charged me for all the shots and the checkup from the first vi... read more
Business response:
We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Banfield is a horrible organization, and they could care less about our fur babies. The wellness plan is a joke, and they are receiving these funds without providing the services/care for our fur babies. I went to ******* Banfield and informed that my pets abdomen was swollen, and his breathing seemed not normal. They told me it was COVID weight, although his liver blood work was showing it was high and they did not do any x-rays although I the plan covered it. After going to another Banfield in ****************, they took x... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Disgusted with the vets at Banfield. Told me my dog has allergies prescribed two different medications, gave him shots (over $300), special shampoo, needed special food. Gave it sometime and Nothing worked. Called back left two vm's before even receiving a call back. Took him back got him more medication, more shampoo, special food etc. My poor dog looks horrible took him to another vet who said he absolute DOESNT have allergies. He needs to see a dermatologist. Three trips to Banfield (******, **) because I trusted what the... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 3.2 star rating with 1,908 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is closed now. It will open at 9:00 a.m.
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