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Banfield Pet Hospital
- Veterinarians
- Moorestown, NJ
About this business
Location details
1331 Nixon Dr, Moorestown, NJ, 08057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
Banfield Vet Hospital in ***** **, administered vaccines to my 7 year old health dog and she developed IMHA a red blood cell disorder in which she died 9 days later. We are heartbroken. They never followed up after she was hospitalized just gave false reassurance. Only responsibility they are taking is they did not educate or give informed consent or explain risks. They said they did nothing wrong and have not gotten back to me about the wellness plan I am paying for a dog they killed. She was there for a check up fours week... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
DO NOT buy their wellness plan. I found out after YEARS of my dog being on it that if anything happens to your pet before the year ****, you are financially responsible for the remaining balance of the yearly plan. My dog passed away and she had just been there where we paid about $400 for out of pocket expenses. She unfortunately passed away a week after and I called to cancel her plan. They are asking me to pay $495 which is the remaining balance of her billing cycle. A total scam!
Business response:
Optimum Wellness Plans (****) are customized packages of pet care services. Designed to provide annual preventive care to help keep pets healthy, wellness plans include nose-to-tail exams, vaccines, early screening diagnostics, parasite control and prevention, professional dental care, 24/7 access to Vet Chat on-demand support on the Banfield app and more. Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions; however, discounts would apply. The *** package of preventi... read more
I dont have choices about prescriptions, they locked the patient to decide and taking the must affordable price, we have to take what they are giving very expensive, they charge you only to step in the place anyway I dont like it and I wish the ***** of ****** and pet inspection arrive soon to that place.. Dont waist your money, you can find better vet for your pet than this disgusting place..
Business response:
We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
The vet and their staff misdiagnosed my new puppy with allergies when in reality she had mites that now have spread to her perfectly healthy brother as well as to BOTH MY FIANCE AND MYSELF. I called a week later to confirm and was denied another visit with any skin testing, was told it's just allergies and it will go away. Today three weeks after initial visit, my dogs were ignored for 3 hours when they were dropped off as emergencies, and we were told they could have EASILY diagnosed this FIRST VISIT without any of the rest... read more
Business response:
Thank you for reaching out to us directly to discuss your concerns. We appreciate the opportunity to review your concerns and the care provided. We will continue to work with you directly to discuss these concerns.
As a result of using the Banfield wellness plan , the diabetes of my dog worsened to the point that he became blind, had to be hospitalized (resulting in $1k ****) and the teeth cleaning thats part of their plan (and the only reason it would be useful) was not possible to be performed.Their vets will try their best to charge you as much as possible.Due to this I decided I never wanted to use them again but I was stuck with the subscription. They make it difficult to get out of their wellness plan, I communicated to them on m... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I gave them my credit information TWICE in Dec. Tgey lost it TWICE. They won't look for it. They just keep asking for it again. Very unheloful; they don't care. I won't even talk anout lack of service from "staff"
Business response:
. Please reach out to our Wellness Plan Relations Team by email @*************************************************************************** at your convenience so we can try to address your concerns.
If Id give a negative I would. First off, want a appointment? Itll take weeks before you pet is seen. Want to have a problem resolved? They wont do it because the Vets dont want to or they arent experienced enough to do it. My pet was family and Banfield gave me bad news and said sorry you have to find another vet. My Blaize died because of theyre failure to treat. And then, if your family member dies, you still have to pay off the insurance. Dont waste your time with Banfield. My Blaizes life was lost because of them.
Business response:
We are sorry to read about your experience and your recent loss. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Unprofessional. The vet didnt explain medication and when I asked the front desk girl she got annoyed. Very very bad business. Tried calling them back. They put me on hold for 35 minutes. Called back and they where closed.
Business response:
We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I scheduled an appointment online for my dog for 2/18/2022 at 4:30 p.m. at the ********** Bansfield Pet Hospital location. Upon walking in I was not greeted by either worker in the front. When they finally acknowledged me, I told them them I had an appointment scheduled for my dog at 4:30 and she stated that wasn't possible because there were no more appointments that day and had an attitude and treated me as if I was lying. She looked up my phone number and told me there was nothing in their system under my name or number. ... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 3.2 star rating with 1,908 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is closed now. It will open at 9:00 a.m.
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