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Banfield Pet Hospital
- Veterinarians
- Moorestown, NJ
About this business
Location details
1331 Nixon Dr, Moorestown, NJ, 08057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
Overpriced, iver charged, and my dog never received the main service i wanted with her plan. Then to try to make me continue to pay for services i am no longer using and still try to justify their charging me for services i never even used
Business response:
We would be happy to look into your Optimum Wellness Plan and the balance on services rendered. If you would like to contact us at ****************************************************************************
Horrible company. Paid into it them for 15 years. When my dog died, they couldn't even be bothered to acknowledge my dogs passing. Instead, I received harassing emails and letters from them about "outstanding amounts" that my bank had deemed to be inappropriate payments. I would have cancelled Banfield years ago but was moving around a lot and wanted to keep my dog's records in one system. Terrible idea on my part.
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. Please reach out to our Wellness Plan Relations Team by email at *************************************************************************** at your convenience so we can try to address your concerns.
Exceedingly filthy clinic, everything!! Nothing has ever been cleaned since they opened on Lake Pleasant Pkwy! No one cared puppy got her shots and we will never return to this classless disgusting clinic corporate should close this down!
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We will have someone reach out to you directly to discuss your experience.
Wednesday 2/2/22 Banfield, ********, ** I was on the Banfield website this morning and noticed that my kitty missed his October 2021 teeth cleaning. My contract renewed in November 2021. I called the office to schedule his cleaning and said I assumed this would go towards the ****************************************************** this new plan year. I was told NO. I mentioned that I had not received a call/text whatever to remind me of this very important benefit and was told it would be a COURTESY of Banfield to call, NOT a... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. We have reached out to the local hospital and have asked that they contact you to discuss this matter further.
they did surgery on my dog and then lost the tissue samples. It took 2 months for them to acknowledge what they have done and refused to refund me the charges after they said they would. They waited for 2 months to go when **** would not look into there negligence in order for a refund to be processed.******* the Hospital manager wanted us to sign a document stating if my dog developed cancer in the future they would not be responsible. I asked ******* to have my insurance plan cancelled as I would never return to them again... read more
Business response:
We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Horrible service! Similar to an oil change at *********** they find so many health issues, insist on multiple blood tests, sonograms, ultra sounds (now $1,000 before treatment). If you purchase a puppy package, they refuse to spay pet until youve multiple enzyme tests ((knowing full well that the HeartGuard meds elevate enzyme ***************** of pet owners are unaware of this)). High enzyme counts sounds serious but if Heart Guard is stopped, enzyme levels return to normal This place is ALL about the money & although they ... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I stupidly have my 2 cats seen here I stupidly have my 2 cats seen here, one that is 11 years old, so I brought her in for 6 month wellness visit and was concerned about her loss of weight and constant eating, and was told this is normal behavior for a Bengal, then she started vomiting and having diarrhea 2 months later, so brought her back in and $220 in lab work later (and also this vet mistaking my cat with another animal by telling me about a stool sample that we did not provide), they referred me to get an abdominal ult... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
The Banfield name does not care about you or your pets. They are a business solely focused on money. I have been unable to receive any resolution to my concerns as you cannot speak to anyone at corporate- they refuse to take complaints and give the generic "cares" email address, stating all concerns must be dealt with at a local level. It has been over 2 weeks since I last heard from anyone at Banfield and they surely do not care if my dog is even still alive, let alone ensuring she receives prompt and convenient care for th... read more
Business response:
We are sorry to read about your experience. Our records indicate that your concerns and the lack of follow up from hospital leaders have been escalated to the Field Director and Director of Medical Quality on 1/24/2022. We will follow up with them to ensure that they have received these communications and reach out to you shortly.
Very bad experience with Banfield concerning Trifexis and Simperica flea, tick and heartworm prevention. It appears Trifexis does not work when I travel to the country, my dogs became infested with fleas, constantly scratching, so when I returned to ******* I went to Banfield on ********************* here in ******* ** to see if I could get First Shield placed on them because it has worked in the past, well guess what, Banfield took it out of their hospitals and placed it online for 50 bucks w/o tax, so I asked what my next ... read more
Business response:
We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 3.2 star rating with 1,908 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is open now. It will close at 7:00 p.m.
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