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Banfield Pet Hospital
- Veterinarians
- Moorestown, NJ
About this business
Location details
1331 Nixon Dr, Moorestown, NJ, 08057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
If I could rate lower than one star, I would. Let me start by saying we have been pet plan subscribers at Banfield for roughly 10+ years. We have 3 dogs which Banfield does not hesitate to deduct $120+ A month out of our checking account for. Our dog has been dealing with diabetes for ~5 years and recently has begun having issues with his glucose spiking and going below minimums. Due to this ******************************* suggested we put him on a glucose monitor and return to see him on Monday. Reschedule day to attend app... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I just had the absolute worst experience at Banfield ******!! Ive been coming here for 3 years for the same pet and for a year or more at my dogs comprehensive exam I share my concerns about her frequent greasy foul smelling upset stomach and vomiting; which once a prescription dog food was recommended but not in stock. Fast forward to yesterday April 1, 2022I had an appointment to drop my dog off at 8am to get her **** glands checked and expressed. (Ive been doing my research on why my dog has blood in her p*** which I lear... read more
Business response:
We are sorry to read about your experience. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
This more so has to do with Banfield as a whole. I put my dog on a monthly plan to ensure his health. This gives me access to an app that is supposed to provide 24/7 help to a vet, in addition to covered services. My dog is now 2.5 years old. Both times I have tried to use the 24/7 vet support, it continues to ring and a vet does not come on. Second, when I try to schedule an appointment for my dog, the scheduling feature doesnt work very well. I cant see the soonest available in my geographical area. The soonest I can get m... read more
Business response:
Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Horrible customer service and experience I have been with them for over 13 years and have never been treated this badly by a location and a corporate center as well!
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
This company is a complete scam and ripoff! I took a stray cat in to them that I found at my door step one day that was sick and hungry to get checked out. Well all they did was somehow sign me up for a monthly program when I made clear I wanted to pay there and now cash only. They couldn't do anything that day told me come back Monday when vet is I'm so scheduled the cat for Monday. Went back had to drop her off for the whole day to do a health check. When I come pick up I find out I owe almost $200 plus the monthly fee of ... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I called Banfield (*************************************************** ** *****) on 3/29/2022 to ask (front desk person *****) if ***** ever received a heartworm test. She said she didnt know so I called another Banfield location. The other Banfield told me the (******) location checked in my dog for a visit so she couldnt see my file. She had to call and tell them to close it out so she could see my pets file. Due to ******* error, I then got an email stating my dog had a pet visit and saw ******************** which he clea... read more
Business response:
Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Let me tell you about these insensitive idiots. After my pup unexpectedly passed away last month, I find out that I'm responsible for the actual cost of any service that she received while she was living. So, not only am I now still dealing with the loss of my pet, I now have an additional $200 ****. Do NOT use Banfield. EVER.
Business response:
We are sorry to hear about your loss. We would be happy to look into your account if you would like to reach our to us at email ************************************************************* at your convenience so we can try to address your concerns.
Billing is horrible and no one will answer a question in the store or when you call.
Business response:
Please reach out to our Wellness Plan Relations team via email ***************************************************************************** or at Banfield.com via the "Chat Now" link at your convenience so we can try to address your concerns.
Left my dog for a 9 hr test at banfield, She was not given any water in 9hrs, Won't be goin back there at all
Business response:
We are concerned by your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 3.2 star rating with 1,908 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is closed now. It will open at 9:00 a.m.
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