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Banfield Pet Hospital
- Veterinarians
- Moorestown, NJ
About this business
Location details
1331 Nixon Dr, Moorestown, NJ, 08057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
Banfield has caused my household nothing but grief. They state they care about your pet by sending massive amounts of emails talking about what other services to upgrade to. My dog had several appointments canceled by Banfield out of nowhere especially after the amount of time it took just to schedule the appointment. On a few occasions my dog was taken to a location, dropped off early a.m. to be told 5 hours later, after I had to make a call myself to see what was taking so long, that he was too hyper and they couldn't give... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Banfield has caused my household nothing but grief. They state they care about your pet by sending massive amounts of emails talking about what other services to upgrade to. My dog had several appointments canceled by Banfield out of nowhere especially after the amount of time it took just to schedule the appointment. On a few occasions my dog was taken to a location, dropped off early a.m. to be told 5 hours later, after I had to make a call myself to see what was taking so long, that he was too hyper and they couldn't give... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
If you love your pets, dont use Banfield!They talk a big game about caring about your furry friends but when the chips are down, all they care about is getting your pet on their contracted plan (which is a huge scam)My poor elderly dog had his legs give out in the middle of the night, he couldnt stand up at all and so I knew that he probably needed to be euthanized. I called every single banfield in the entire salt lake valley and *********** and not a single one could see him. This was on a Friday and they told me they coul... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
If you love your pets, dont use Banfield!They talk a big game about caring about your furry friends but when the chips are down, all they care about is getting your pet on their contracted plan (which is a huge scam)My poor elderly dog had his legs give out in the middle of the night, he couldnt stand up at all and so I knew that he probably needed to be euthanized. I called every single banfield in the entire salt lake valley and *********** and not a single one could see him. This was on a Friday and they told me they coul... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I joined on the monthly payment for two dogs and I lost my debit card and I received no email text mail or phone call to tell me that there was an issue with my account when it went into default they automatically made me pay a whole year worth of insurance, and the only insurance portion was for two visits. When I asked them how come, they didnt contact me, the operator told me that I did not allow them to contact me by phone email or texts and I know thats a lie because I hate phone calls but I always enjoy text cause eith... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I joined on the monthly payment for two dogs and I lost my debit card and I received no email text mail or phone call to tell me that there was an issue with my account when it went into default they automatically made me pay a whole year worth of insurance, and the only insurance portion was for two visits. When I asked them how come, they didnt contact me, the operator told me that I did not allow them to contact me by phone email or texts and I know thats a lie because I hate phone calls but I always enjoy text cause eith... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Zero stars for their wellness plan and lack of sensitivity. My Labrador passed away during the weekend and was told I had to call to cancel the wellness plan because it couldn't be done at the hospital. The front desk representative was courteous, but did not know Banfield's customer services hours and told me I could call that same day to cancel the plan (Saturday). I called and got a voicemail explaining that they only work form Monday to Friday. I called them again today Monday and agree to cancel my plan but had to charg... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Zero stars for their wellness plan and lack of sensitivity. My Labrador passed away during the weekend and was told I had to call to cancel the wellness plan because it couldn't be done at the hospital. The front desk representative was courteous, but did not know Banfield's customer services hours and told me I could call that same day to cancel the plan (Saturday). I called and got a voicemail explaining that they only work form Monday to Friday. I called them again today Monday and agree to cancel my plan but had to charg... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I ********** stars is a better estimate. The Banfield Pet Wellness SCAM is a way for a boatload of money to come their way and claims of adjustments are just nonsense. Banfield does not not need to bother writing back that I can reach out to them to solve a problem because they will not resolve it. They train their team to double book supposedly discounted services and according to them you own them money. It is a true scam that takes advantage of pet owners and regular people to enrich a group of Banfield owners who could n... read more
Business response:
We are sorry to read about your experience. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 3.2 star rating with 1,908 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is open now. It will close at 7:00 p.m.
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