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Banfield Pet Hospital
- Veterinarians
- Moorestown, NJ
About this business
Location details
1331 Nixon Dr, Moorestown, NJ, 08057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
HELLO I AM LOCATED IN GA ***** I HAVE BEEN TO 3 BANFIELDS WITHIN A YEAR SPAN*****OBVIOUSLY, BANFIELD DO NOT CARE ABOUT THE ANIMAL OR CUSTOMER REASONS: YOUR HIRING TECHNIQUES MUST BE ZERO***** EACH LOCATION HAD HORRIBLE CUSTOMER SERVICE*****. EMPLOYEES HAVE NO TRAINING OR JUST ARE VERY IGNORANT..NASTY AND SOME PREJUDICE STORE ******/ BAD CUSTOMER SVC / MISMANAGED OFFICE PIEDMONT/ BAD CUSTOMER SVC/ I TRIED ASKING THE ATTENDANT IF I COULD TELL HER WHAT I WANTED BUT THE FOLLOWING 15MINS SHE IGNORED MY REQUEST TO TALK AOBUT NOTHI... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
If I could give a negative number of stars, I would. Banfield has continued to send e-mails and postcards reminding me that my dead dog is overdue for vaccines and check-**** I have contacted their customer service multiple times asking them to stop. They come back with no compassion or humanity and make me jump through hoop after hoop to provide account information - even years after I have cancelled the plan. Their customer service is horrid. Their plans are overpriced and I would rather sit on a bed of a broken glass than... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
My pet insurance welness plan with Banfield Hospital was renewed in April 2023. 3 months later my dog passed away, so I called them in order to cancel the insurance plan but they say that I will have to pay the entire membership fee for services that for obviuos reasons my pet is not going to use any more? Be careful people because they don't care about you or your pet, they are only interested in your wallet.
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I really dont know what can be done to undo the experience my dog and I have encountered recently at Banfield in **********, **. I have taken all my dogs there and I have referred family and friends to them. But now I understand why there are so many bad reviews about Banfield. My dog Summer went there this Friday for a routine dental cleaning. Summer is not just a dog, she is my child. All my dogs are my kids. I had no hesitations or fears when I took my healthy, happy baby Summer to the vet to get her teeth clean. She has ... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Let me be the next of many on here to say, DISASTER. Stay away. We've been ripped off. Not only have we been charged several times, we can't get a test result back from them that's been pending for 3 weeks, and we can't get out of our OWP plan. What a disaster. Please save yourself and stay away. I would have saved a lot of heartache and pain if I had read previous reviews.
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
My son was in the military and could not take his dog with him. I took his dog ***** to Banfield in ************, ** for a routine check-up and was offered the Optimum Wellness Plan because he was over 9 years old. I was told that the dog was ****** son's name so I said I was going to be the person responsible for his care and fees. So they said fine and I took over my son's plan. Now fast forward. ***** died in May, I called Banfield Hospital the day after he was euthanized at that hospital to cancel the coverage. Now I get... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I've had my 2 dogs on Banfield's pet insurance for 10 + years. I have been over-charged and honestly don't know why I've stuck with Banfield for so long. The providers nickel and dime you and it's absolutely ridiculous. I just had my 6.8 lb poodle get 2 teeth extracted and it costed me almost $1400. I manage a dental practice and for a human, it doesn't cost over $1000 for 2 molar extractions. My dog was already under anesthsia for a dental cleaning. I asked for an itemized receipt and they charged me additional charges "tha... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Banfield wellness plan is a rip off, they are still billing me for the wellness plan and my dog is dead, they have started billing someone else's credit card and will not stop and was not willing to cancel the plan after I told them my dog died in April of 2022. I've tried to resolve the problem the right way but they are not willing too. After changing to Banfield for services for my dog, we were paying more services and other things including medicine and my dog got worse and he later died after his last visit, so I don't ... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Truly a terrible business. Their customer service is atrocious - their vet care is dangerous. Try to get vet care from this place, I dare you. You will get caught up in some version of a fight with their desk ladies, the vet will not serve your pet or take care of them. Very rarely is there a business that will take a lot of your money, but literally deny service day after day after day with dozens of random excuses. Most unhelpful, scammy business. And such little oversight ******** care, this is allowable. Vets make a lot ... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 3.2 star rating with 1,908 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is closed now. It will open at 9:00 a.m.
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