This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Banfield Pet Hospital
- Veterinarians
- Moorestown, NJ
About this business
Location details
1331 Nixon Dr, Moorestown, NJ, 08057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
Im so heartbroken because I feel like Im being taken advantage of from Banfield pet hospital during my my of grieving. On February 2 my pup began to have a seizure so I rushed him to banfield upon arrival they told me they cant see him and it would be better to take him to the vet emergency room. So I drove another 15 minutes with my dog to the emergency vet hospital. I had to spend over $2000 because I didnt have their insurance to find out that my pet was suffering from stage 4 cancer that caused him to have autoimmune dis... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Banfield's hard sell Optimum Wellness Plans are tantamount to extortion. I was never explained to us that we were signing a contract for a year and atomically renew, we lost one of our dogs and after trying to take out form the policy we have to pay a penalty. when we call costumer service, they just apologize but the way they are miss infirming people, just to get sign for a policy that can just become on a Finacial hazard for anyone. People stay away to get any of these wellness plan there is a lot of local Vets that their... read more
Business response:
We are sorry to read about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Im so heartbroken because I feel like Im being taken advantage of from Banfield pet hospital during my my of grieving. On February 2 my pup began to have a seizure so I rushed him to banfield upon arrival they told me they cant see him and it would be better to take him to the vet emergency room. So I drove another 15 minutes with my dog to the emergency vet hospital. I had to spend over $2000 because I didnt have their insurance to find out that my pet was suffering from stage 4 cancer that caused him to have autoimmune dis... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Banfield's hard sell Optimum Wellness Plans are tantamount to extortion. I was never explained to us that we were signing a contract for a year and atomically renew, we lost one of our dogs and after trying to take out form the policy we have to pay a penalty. when we call costumer service, they just apologize but the way they are miss infirming people, just to get sign for a policy that can just become on a Finacial hazard for anyone. People stay away to get any of these wellness plan there is a lot of local Vets that their... read more
Business response:
We are sorry to read about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Banfield's hard sell Optimum Wellness Plans are tantamount to extortion. I attempted to cancel the plan today because the monthly payments have become a financial hardship and have been advised that I am required to pay the full balance of $317.45 or continue to pay $45.35/month thru September 2023 because services rendered are more than what I've paid to date. They claim 4 vaccinations, rabies, and lab tests (they insist on lab tests) add up to $967.09. I have contacted other veterinary services today and for the same servi... read more
Business response:
We are sorry to read about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Banfield's hard sell Optimum Wellness Plans are tantamount to extortion. I attempted to cancel the plan today because the monthly payments have become a financial hardship and have been advised that I am required to pay the full balance of $317.45 or continue to pay $45.35/month thru September 2023 because services rendered are more than what I've paid to date. They claim 4 vaccinations, rabies, and lab tests (they insist on lab tests) add up to $967.09. I have contacted other veterinary services today and for the same servi... read more
Business response:
We are sorry to read about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Well, I was so upset with all the issues all the time that i posted about earlier but I have to say that I was just contacted by the store manager who said the results just came in for Boomer and transferred me to the doctor for the region and we walked through resolving the issues. I just want to come, you come out to get my dog, call me when ready to pick up, EXPLAIN any issues/test results, we go home. It meant alot that they contacted me so quickly and were genuinely concerned, apologetic and solution oriented. Boomer wi... read more
Well, I was so upset with all the issues all the time that i posted about earlier but I have to say that I was just contacted by the store manager who said the results just came in for Boomer and transferred me to the doctor for the region and we walked through resolving the issues. I just want to come, you come out to get my dog, call me when ready to pick up, EXPLAIN any issues/test results, we go home. It meant alot that they contacted me so quickly and were genuinely concerned, apologetic and solution oriented. Boomer wi... read more
Run away from this company!!!! If I could leave a zero-star review, I would. I signed up with the company and went to two appointments. My dog was taken to the "back" both times, and I never saw a Vet on both occasions.I tried to cancel my plan and was told that I did, and I was still charged for the next three months.This company is very expensive with terrible customer service.
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 3.2 star rating with 1,908 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is open now. It will close at 7:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com