This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Banfield Pet Hospital
- Veterinarians
- Moorestown, NJ
About this business
Location details
1331 Nixon Dr, Moorestown, NJ, 08057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
My dog has been with Banfield for about 10 years. She is 14 now. She gets her teeth cleaned every year. She hates going there, she cowers and cries and refuses to go in, it is an ordeal to get her into the back, she is scared to death. She has dental issues and has to have her teeth cleaned. My husband does not like Banfield but I like having a wellness plan and I thought the dog just did not like going to the vet. We adopted her at 1-1/2 years. 3 times she has had difficulty breathing after this procedure. 2 years ago she h... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Wellness plan is a scam they charge even after cancellation.
Wellness plan is a scam they charge even after cancellation.
Business response:
We are sorry to read about your experience. We hope that you were able to reach us directly to discuss this is further detail.
Worst place tech was very ignorant and rude. Was told my puppy was older than he is and mixed when not confirmed. Told me there health plan fully covers every puppy need come to find out it doesn't. Then to cancel same day they charged me over $500 just for reg visit I've paid less for 2 surgeries and vaccines in one visit at my old vet who retired. For them to tell me my dog is older and mixed without verifying is rediculous. I called to cancel there plan after finding out it doesn't cover everything like I was told it cove... read more
Worst place tech was very ignorant and rude. Was told my puppy was older than he is and mixed when not confirmed. Told me there health plan fully covers every puppy need come to find out it doesn't. Then to cancel same day they charged me over $500 just for reg visit I've paid less for 2 surgeries and vaccines in one visit at my old vet who retired. For them to tell me my dog is older and mixed without verifying is rediculous. I called to cancel there plan after finding out it doesn't cover everything like I was told it cove... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. It saddens us to learn that your experience did not meet with these expectations. We hope that you were able to reach us directly to discuss this is further detail.
Good service BUT DO NOT get the insurance. I fell for that scam and now I'm hitting my head against the wall for it. $54 a month (you're locked in for 12 months). With the dog I had before we would go about every 6 months to get seen at a pet clinic in ******* (not Banfield) and I would never pay more than $230 for the visit (that includes medication, labs, etc). He passed away from old age. With the new dog I have I fell for the scam. $54 a month but you still have to pay almost everything out of pocket. I would leave payin... read more
We have had our beautiful Golden Retriever on the wellness plan since *** 12, 2016. Unfortunately, on 2/11/23 *** collapsed and died instantly in the middle of us walking her. We brought her right to Banfield. We were totally shocked & devastated because she had just had her wellness check-up visit 1.5 weeks before and was given a good bill of health. A couple days later, I went on the Banfield app to reread her medical notes and her entire account was wiped clean. I could not access anything. I called Banfield and was told ... read more
Business response:
We are sorry to read about your experience. We hope that you were able to reach us directly to discuss this is further detail.
We have had our beautiful Golden Retriever on the wellness plan since *** 12, 2016. Unfortunately, on 2/11/23 *** collapsed and died instantly in the middle of us walking her. We brought her right to Banfield. We were totally shocked & devastated because she had just had her wellness check-up visit 1.5 weeks before and was given a good bill of health. A couple days later, I went on the Banfield app to reread her medical notes and her entire account was wiped clean. I could not access anything. I called Banfield and was told ... read more
Good service BUT DO NOT get the insurance. I fell for that scam and now I'm hitting my head against the wall for it. $54 a month (you're locked in for 12 months). With the dog I had before we would go about every 6 months to get seen at a pet clinic in ******* (not Banfield) and I would never pay more than $230 for the visit (that includes medication, labs, etc). He passed away from old age. With the new dog I have I fell for the scam. $54 a month but you still have to pay almost everything out of pocket. I would leave payin... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. It saddens us to learn that your experience did not meet with these expectations. We hope that you were able to reach us directly to discuss this is further detail.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 3.2 star rating with 1,908 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is closed now. It will open at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com