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Banfield Pet Hospital
- Veterinarians
- Moorestown, NJ
About this business
Doctor hours may vary from hospital hours. Please call ahead in urgent situations to verify that a doctor is available before leaving for a hospital. Banfield Pet Hospital - Our veterinarians are proud to partner with you to proactively monitor the health and wellness of the pets you love. From thorough physical exams and lab work-ups, to dental cleanings, X-rays and surgery, our full-service pet hospital is committed to the long-term health of your pet. Let us show you how an Optimum Wellness Plan can ensure ongoing prevent... read more
Location details
1331 Nixon Dr, Moorestown, NJ, 08057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
This company is all about the money. They don't care about your animals , they care about up selling. My dog lived 11 days after his last visit but they sold my an expensive food he never ate. Now that my puppy has passed away I still get to pay for a whole year of service. Apparently if you cancel then any "discount " goes away. I DON'T RECOMMEND THIS COMPANY FOR ANY REASON. I've been a customer with multiple pets for years and apparently I'll still be paying for another year. On my deceased little friend.
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
We have used Banfield Pet Hospital for about 10 years and have had good service. As with any large organization there is a mix of personalities and individual experiences and they can vary. I would would like to call out the Docs and Vet techs over at the *********** ********** location for exceptional care during the dozens of visits. Thank you for treating your patients and their humans with professionalism and compassion.
Business response:
Thank you for taking the time to share your experiences with us. We will make sure that your medical team receives these as well.
I had an ultrasound done on my lab today. I was quoted $420, $450, and finally paid $493. Why do we have a plan if its that outrageous amount. The doctor said next time it would be discounted. I wonder how much $420?
Business response:
Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Do not go to the Banfield in ****************** . They **** . I had an appointment at 3pm and been here since 2:45pm & at 4:23 they just now taking him back to get his vaccinations . Highly dont recommend bringing your pet here . GO SOMEWHERE ELSE !!!
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Do not care about your pet. Schedule your pet incorrectly and then tell you that you will have to reschedule. Front desk people have NO idea what they are doing.
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
They are, in a word, a total rip off and should be barred from doing business in this industry. In the fine print of the Wellness plan contract, they say you can't cancel because the services you receive under the Plan are "discounted" and the retail value must be paid in full if your pet dies when you request to cancel or you can just continue paying for your dead pet until the 12 month contract is up. It's cruel and unusual punishment for a family that suffers the loss of a pet to continue to have to pay the wellness plan ... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I had a 500 procedure done on my dog at the Banfield pet Hospital in ************* ** on Saturday for a hematoma on her ear buy the time i picked her up the price had change 3 times on me from 157 to 348 to 430 when i picked her up then on top of it they told me her ear needs to stay wrapped which it had fallen out of twice before we even left and they just fixed it with the wrap she had on they did not take it off and place a new wrap on her ear before we left the office they did not tell me about a no flap ear warp that i ... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
THEY NEED TO CLOSE THIS PLACE DOWN. I DROVE AN 1 HOUR TO GET MY 4 MONTH OLD PUP SEEN. I WAS TOLD THEY COULDNT SEE ME TODAY BECAUSE I HAVE NEVER BEEN THERE WITH THAT *****. ALSO I WAS TOLD I COULD BRING THE ***** BACK ON OCTOBER 28, 2022 AND TODAY IS OCTOBER 2, 2022. I PRAY MY ***** MAKE IT THROUGH THE ***** SO I CAN TAKE HER IN THE MORNING TO A VET THAT ACTUALLY WILL SEE HER NO MATTER IF SHE HAS NEVER BEEN THERE. NEVER KNEW A VET TURNED DOWN ANIMALS. THE MOST ****** UP PART ABOUT IT, THERE WAS NOO IN THE WAITING AREA. I SEEN... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Banfield Hospital sold us ************* (yes, that's what their staff called it) that is not actually pet insurance and we are EXTREMELY UNHAPPY with the fact that in order to cancel the "insurance" we are asked to pay the remaining annual "premiums". Basically purchasers of their "*************" are prepaying costs of pet care services for a 12 month period. The monthly fees they quote in their ads are misleading. We have been paying $60+ per month for a healthy 7 year old Wheaton Terrier which is twice the amount they adve... read more
Business response:
We are sorry to read about your experience. It is important to remember that Banfield Optimum Wellness Plans are NOT insurance, they are packaged services that are paid for monthly. We would like to look into your account and concerns and assist you. Please reach out to us at ******************************************************************************** at your convenience so we can try to address your concerns
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 3.2 star rating with 1,908 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is open now. It will close at 7:00 p.m.
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