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Banfield Pet Hospital
- Veterinarians
- Moorestown, NJ
About this business
Location details
1331 Nixon Dr, Moorestown, NJ, 08057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
I currently have a wellness plan that includes spaying my 6 month old pup. Took my pup for spaying and this is when their neglect came to the forefront. About a week ago I completed my pup comprehensive exam (1 week prior to spaying). At drop off the front desk informed the cone and painkillers were for additional cost even though my package included spaying and those were not optional. Front desk also talked me into purchasing extra meds for nausea and the chip. Extra $100. After leaving the surgeon called about taking out ... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
The hospital was good, but the WELLNESS PLAN is a bit of a RIP-OFF. We had the plan for several years, and thought it was reasonable. But WHEN OUR DIED, Banfield REFUSED TO CANCEL THE PLAN. They claimed we had used $300 in services that we had not yet paid for. Keep in mind, we paid for this plan for about a decade. And when when our dog died, we paid Banfield over $500 for euthanasia and cremation. They refused to count that against the $300 they claimed we owed them. I thought that was scammy.,I tried to talk to a represen... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Banfield hospital has mutilated my dog's ear in an attempt to fix a condition, but I'm still having a problem. They charge for a plan, but do NOT demonstrate the ability to handle and treat my dogs. Now they claim they cannot sedate my pet, so I get my bill, but no treatment.
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Banfield hospital has mutilated my dog's ear in an attempt to fix a condition, but I'm still having a problem. They charge for a plan, but do NOT demonstrate the ability to handle and treat my dogs. Now they claim they cannot sedate my pet, so I get my bill, but no treatment.
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
The hospital was good, but the WELLNESS PLAN is a bit of a RIP-OFF. We had the plan for several years, and thought it was reasonable. But WHEN OUR DIED, Banfield REFUSED TO CANCEL THE PLAN. They claimed we had used $300 in services that we had not yet paid for. Keep in mind, we paid for this plan for about a decade. And when when our dog died, we paid Banfield over $500 for euthanasia and cremation. They refused to count that against the $300 they claimed we owed them. I thought that was scammy.,I tried to talk to a represen... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Both my dogs passed and Banfield is still charging me on wellness plan. They said I couldnt cancel because i didnt pay a full year. This was in august and its now june.
Business response:
We would be happy to look into your account. Please contact us at *************************************************************************** at your convenience so we can try to address your concerns.
Both my dogs passed and Banfield is still charging me on wellness plan. They said I couldnt cancel because i didnt pay a full year. This was in august and its now june.
Business response:
We would be happy to look into your account. Please contact us at *************************************************************************** at your convenience so we can try to address your concerns.
Let me start by saying, they get one star from me just because ************ is the best human and vet we have had.If I'm just giving stars based off of customer service, and buisness practices, I wish I could give zero stars....or even negative stars. Now bare with me because this is a doozy and its going to be long.We have been with the vet for over 6 years. The only complaint we ever had was that the front staff was often rude, and the process of getting medication filled was almost impossible. We would wait ***** minutes ... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Let me start by saying, they get one star from me just because ************ is the best human and vet we have had.If I'm just giving stars based off of customer service, and buisness practices, I wish I could give zero stars....or even negative stars. Now bare with me because this is a doozy and its going to be long.We have been with the vet for over 6 years. The only complaint we ever had was that the front staff was often rude, and the process of getting medication filled was almost impossible. We would wait ***** minutes ... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 3.2 star rating with 1,908 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is closed now. It will open at 9:00 a.m.
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