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Banfield Pet Hospital
- Veterinarians
- Moorestown, NJ
About this business
Location details
1331 Nixon Dr, Moorestown, NJ, 08057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
I have been a Wellness plan holder for over 3 years now without any problems until recently. After calling in to do a ruin check up I was given attitude by ********** for no apparent reason. I pay monthly and on time for the wellness plan just to find out I'm not able to exercise the plan when I want to as stated per there own terms. I will be cancelling soon as in both the ******* ** and ******, ** locations are both trash. Bad customer service and I don't trust them ****************** for my dog at all.
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield ********** at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I was not told just how difficult it would be to cancel my wellness plan. In fact the phrasing my vet tech used was you can cancel anytime, she conveniently left out that you would still have to pay the balance of the plan. Yes, it is written in the agreement, but I think they intentionally know how misleading they are being by not having it verbalized. I will never use this vet again, once my wellness plan ends and Ive gotten my moneys worth of those unlimited office visits :)
Business response:
We are sorry to read about your experience. We would like to learn more about your experience. Please reach out to our Banfield ********** at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
DO NOT GET THE WELLNESS PLAN. IT IS NOT AN INSURANCE. I was sold the wellness plan 13 years ago as a pet insurance. I was told if my dog got sick I could take her to any Banfield. So when my dog got sick the soonest any banfield could see her was a week away. She passed 2 days later. They still want your money even after the pet passed. Go to a shot clinic don't waste your money here
Business response:
We are sorry to read about your experience. We would like to learn more about your experience. Please reach out to our Banfield ********** at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
*** had several issues that have gone unresolved. There is a high turn over of veterinarians with no consistency to the care of animals. Ive sent a dozen emails regarding my concerns that have gone unanswered. Banfield cares is really a lie. They care about the monthly payments and how many animals they can get in at once.
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield ********** at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
When I lived in ******* before the pandemic I adored my Banfield location but when I moved back to ********** the nearest locations were an hour away. It was hard getting an appointment and they seemed ****** busy all of the time. It wasn't uncommon to show to my appointment and wait for hours to be seen. The last straw was at my last visit in August I was told they were expanding their stores and would be closed for a week. After a week I called trying to schedule my dog's dental which he was overdue for but the answering m... read more
Business response:
We are sorry to read about your experience. We aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield ********** at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I had two of my dogs registered there and I took one of my dogs for his regular shots and he was sneezing when we got there and they tried to charge us an insane amount saying they need to do an X-ray on him cause of his sneezing mind you we just took him for his shots. We decided to just cancel our account and they presumed to tell me that I had to call over the phone to do it. I called once I got home and I was told my account was cancelled. That was in March and now its November and I got a notice from my credit report th... read more
Business response:
We are sorry to read about your experience. Please reach out to us at *************************************************************************** at your convenience so we can try to address your concerns.
0/10! Thieves, crooks, and liars. Continued charging my account after I tried to close it for over a year. Then sent me to collections for $400 more than I owed them! This is fraud and your whole company should be in jail. You're a disgrace.
Business response:
We are sorry to read about your experience. Please reach out to us at *************************************************************************** at your convenience so we can try to address your concerns.
This is a awful company that employs awful people who dont know their jobs or policies and procedures
Business response:
As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield ********** at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
My 87 year old mother took her dog to Banfield in La Jolla for a dental cleaning. The office claimed she had no appointment but told her to leave the dog and they would work him in. She returned and was told they suspect heart trouble and to return the following week to have a specialist perform tests. She was suspect because he recently had a checkup. The following day I called to not renew the Wellness Plan. I have called 3 times to receive confirmation they will not charge her credit card in January 2023. I have not recei... read more
Business response:
We are sorry to read about your experience. Unless you are an authorized third-party, we cannot share with you the details of the *** renewal/cancellation. Please have the owner of record reach out to us at *************************************************************************** your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 3.2 star rating with 1,908 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is closed now. It will open at 9:00 a.m.
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