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Banfield Pet Hospital
- Veterinarians
- Moorestown, NJ
About this business
Location details
1331 Nixon Dr, Moorestown, NJ, 08057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
Do not use Banfield Hospital for anything. I brought my female dog and one of her pups in just to get shots. The front desk lady who use trick words in our conversations to sign me up for a Wellness Program that I did not need or request. Once I came back to pick my pets up she begin to talk to me about the savings I just saved and I was like what are you talking about? She stated all the work that was done for my 2 fur babies would have cost me an arm and a leg. I was like NO! I didnt bring them here for nothing but shots. ... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
10 out of 10 do NOT recommend. Went to the *************************** location because it was closest to where I lived. Had no issues other than the manager, ******, never spoke to me in the most pleasant way. Didnt take it personal, I didnt say anything, I had never been talked to About anything. Needed a question asked about a new medication a Pet was on, and ****** accuse me of demanding medication, kept speaking over me, and refused to answer, simple questions like what is the name of the doctor that is going to treat m... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. It saddens us to learn that your experience did not meet with these expectations. We hope that you were able to reach us directly to discuss this is further detail.
Their customer service section is actually the worst. You better try and cancel your plan ******* days before you really want to because they will make you go round and round and round and round and round when all you want to do is just CANCEL YOUR PLAN before it renews. Flat out ridiculous
Business response:
We are sorry to read about your experience. Please reach out to us at *************************************************************************** at your convenience so we can try to address your concerns.
My dog had an emergency on Monday at 12:30 pm. I took her to the Banfield on 117 *** and ****** and they would not even see her because they said they had other appointments. I have been a member of the wellness plan for 12 years and paid countless expenses not covered on their premium plan and they referred me an emergency clinic when they had to do was examine her paw. I willl cancel my membership and never again use or recommend Banfield to anyone. They are horrible and lack compassion and basic kindness!!
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We would like to learn more about your experience. Please reach out to our Banfield ********** at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Cutomer StefneG I have been using Banfield since I got my dog at 1 year old, he is now 8.5 yrs old. today i went in for a routine visit but my dog was sick. They did not want to renew my plan, because its a new policy that when a pet is sick you have to bring them back when they are well, so i guess the plan only works when the pet is well. Besides I called earlier int he week and attempted to renew the plan and was told he had to be there. today wen I got there I was disrespected by the nurse even though I explained that I ... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield ********** at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Would not recommend Banfield to anyone! They cant keep ***************** lack of compassion when you loose your pet & try to cancel your plan is ridiculous! They expect you to continue paying your account even after your pet has died & no longer need their services. My dog passed with 4 months left on the plan, I feel sorry for those that have 11 months left & are forced to keep paying! Totally unsatisfactory, Banfield is all about the money, not whats best for ********** pet!
Business response:
We are sorry to read about your experience. Please reach out to us at *************************************************************************** at your convenience so we can try to address your concerns.
I have been a loyal customer for over 14 years and Ive never hated a corporation more than I hate Banfield.At the end of the day, all they want is their money. And they dont care about their customers or their customers animals.. I brought my dog in to Banfield, hoping they could tell me what was wrong with him. Why was he not eating? Why was he not walking? Why was he throwing up? Why was he so tired? They ran all the proper test that they were supposed to run to let me know the wellness of my dog.But they NEVER told me his... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield ********** at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I have canceled my plan back in May 2022. My cat **** **** passed away and Banfield was notified. They are now trying to still collect payments of $115.90. This is also noted in our chart at the clinic. I dont know what this company is trying to pull but its total BS. Our Cat died, how disgusting with our death of a fur baby family member and this is the c*** this company pulls. I have also spoke with my Credit card company they are also fully aware of the c*** the banfield is doing. This also happened to my sister and a clo... read more
Business response:
We would like to learn more about your experience. Please reach out to us at *************************************************************************** at your convenience so we can try to address your concerns.
Banfield does not ever answer the phone to discuss accounts with anyone. I have called so many times just you be on hold for an hour or more. Finally you just hang up once you realize they will NEVER answer. They sent me to collection for my dog who sadly is no longer with us. They expect you pay for a pet who is no longer here. So, you want me to pay for a service that I CAN NOT USE? This is absolutely ridiculous! I want my this bill erased. If I can't use it, I won't be paying for it.
Business response:
We are sorry to read about your experience. Please reach out to us at *************************************************************************** or use our Chat option on banfield.com at your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 3.2 star rating with 1,908 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is closed now. It will open at 9:00 a.m.
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