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Banfield Pet Hospital
- Veterinarians
- Moorestown, NJ
About this business
Location details
1331 Nixon Dr, Moorestown, NJ, 08057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
Banfield won't trim my dogs nails unless I pay for a $65 office visit and another $20 for the trim. Just interested in $$$ it seems, as there is no justification for their action in my opinion.
Business response:
We are sorry to read about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Banfield won't trim my dogs nails unless I pay for a $65 office visit and another $20 for the trim. Just interested in $$$ it seems, as there is no justification for their action in my opinion.
Business response:
We are sorry to read about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
If i could give a zero for this review, I would.This was the worst experience I have ever had at ANY vet (or doctor, for that matter). This place cares about your money, not your pet. I was charged $900 for my first visit. I asked for labs for his thyroid and a urinalysis. That's it. I was not informed beforehand of any procedure or cost. I was charged for "preparing a needle," and "waste management." What? I was charged for throwing trash away? Unbelievable. They then offered me this great "Wellness Plan" THAT I HAD TO PAY ... read more
Business response:
We are sorry to read about your experience. We aim to provide a positive experience to everyone coming to our hospitals and would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
If i could give a zero for this review, I would.This was the worst experience I have ever had at ANY vet (or doctor, for that matter). This place cares about your money, not your pet. I was charged $900 for my first visit. I asked for labs for his thyroid and a urinalysis. That's it. I was not informed beforehand of any procedure or cost. I was charged for "preparing a needle," and "waste management." What? I was charged for throwing trash away? Unbelievable. They then offered me this great "Wellness Plan" THAT I HAD TO PAY ... read more
Business response:
We are sorry to read about your experience. We aim to provide a positive experience to everyone coming to our hospitals and would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I am appalled at the level of negligence by ******************************* at this institution. I requested a refill for my senior dogs medication only to be told ****************** was the only person in the entire establishment who could refill the rx and was not working that day. I was then promised that she would receive the refill request and send over the rewrite by 8:30 am the following day. Not only did this not happen, after 7 phone calls to the location and a nurse from this "hospital" instructing me to lock my do... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I am appalled at the level of negligence by ******************************* at this institution. I requested a refill for my senior dogs medication only to be told ****************** was the only person in the entire establishment who could refill the rx and was not working that day. I was then promised that she would receive the refill request and send over the rewrite by 8:30 am the following day. Not only did this not happen, after 7 phone calls to the location and a nurse from this "hospital" instructing me to lock my do... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Puppy wellness plan does not explain that there are extra costs behind services. We just got our puppy spayed and had to pay extra for the cone, sedative, and pain medication for after surgery. If those things are REQUIRED because of the surgery, they should be included IN the plan costs. Or at least have an explanation of possible extra fees pertaining procedures BEFORE you sign up for the wellness plan on the website. This way a family can plan accordingly. When I questioned why meds/cone were not included in the plan and ... read more
Business response:
We are sorry to read about your experience. We aim to provide a positive experience to everyone coming to our hospitals and would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Do not take your pets here! I took my parrot in for a wing trim, and they cut the flight feathers so short most of them were bleeding, it took them an hour to stop the bleeding. Then they tried to cover it up and lied to me about the severity. Whoever did this should be fired.
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
My son and I lost his mom in December of 2022 to breast cancer, so I decided to let my son get a pet for emotional support. We purchased **** on 12-31-2022 and on January 2, 2023, we signed up for an OWP with Banfield for him. During the check-in, my son was a bit fidgety and anxious (he's 19), but things were going smoothly. The staff person checking him in was quite chatty, yet super friendly and kept attempting to make jokes here and there, which was clearly starting to irritate my son. She was holding **** when she made ... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 3.2 star rating with 1,908 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is closed now. It will open tomorrow at 9:00 a.m.
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