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Banfield Pet Hospital
- Veterinarians
- Moorestown, NJ
About this business
Location details
1331 Nixon Dr, Moorestown, NJ, 08057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
Their plans are a total rip off! If I could give then a zero..I would..you end up taking your pet to a better CHEAPER vet because 90 percent of the things that go wrong, aren't covered..don't go there!
Business response:
We are sorry to hear about your disappointment with our Optimum Wellness Plans. We would like to learn more about your experience. Please reach out to us t *************************************************************************** at your convenience so we can try to address your concerns.
Im November, my dog, who was on an Optimum Wellness plan passed away. I cancelled my plan, but the company informed me that I still needed to complete two more payments. Im ******** my debit card on file for autopay had expired and I didnt realize the payment never went through for $55.36. I never received a phone call, email or anything in the mail about this unpaid bill. Last week, I received a bill from a collections agency for the amount stated above. I have called Banfield multiple times since receiving the collections ... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. It saddens us to learn that your experience did not meet with these expectations. We hope that you were able to reach us directly to discuss this is further detail.
Location: Banfield Pet Hospital ********************************************************************* My fur baby was taken there from the time she was a puppy until it was time for her to cross over. I had opted to have a private cremation and her remains returned to me. After 2 months with no contact back about picking up her remains, I contacted the hospital only to be told that the vet assistant who filled out the form for the cremation service checked the wrong box and instead my fur baby was given a communal cremation ... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Are you serious, Banfield?Your dog passes yet they still require you to pay out your entire wellness plan off..... my dog passed 2 days ago and I was told that I would have to pay out $422 on top of the $300 I paid to have her put down unfortunately. This plan is a terrible scheme. Read the fine print and don't do it.They don't give a c*** It's a money mill, smh. So inconsiderate.
Business response:
We are sorry to read about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
The wellness plan is a scam. It's unbelievable how Banfield gets away with scamming so many people. For a whole year I have been making monthly payments for a dead cat! And my 3 year old cat died due to their negligence! When I tried to cancel my cat's plan after she died, customer service gave their "apologies" but said the contract is binding despite my cat dying under their care. It's so corrupt and heartless.I will never bring a pet to any Banfield ever again.
Business response:
We are sorry to read about your loss. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Our furbaby, **********, was under a Banfield Wellness Plan for just over a year, beginning in 2021. He died suddenly in June 2022, and I reached out to Banfield to cancel the policy. Conversations with customer service reps were futile. Compassion was non-existent. The $56+ monthly fees continued for the next eight months and, $400+ later, we are free from the money pit. It was reliving Fitzs death every month. Since then we found the courage to adopt again, researched and found another company that ensures plan cancellatio... read more
Business response:
We are sorry to read about your experience. We would be happy to talk about the Optimum Wellness Packages, cancellation options and your account(s) in particular if you would like to contact us. We are happy to hear that you have opened your home and hearts to a new pet and wish you the best.
My dog has been with Banfield for about 10 years. She is 14 now. She gets her teeth cleaned every year. She hates going there, she cowers and cries and refuses to go in, it is an ordeal to get her into the back, she is scared to death. She has dental issues and has to have her teeth cleaned. My husband does not like Banfield but I like having a wellness plan and I thought the dog just did not like going to the vet. We adopted her at 1-1/2 years. 3 times she has had difficulty breathing after this procedure. 2 years ago she h... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Wellness plan is a scam they charge even after cancellation.
Business response:
We are sorry to read about your experience. We hope that you were able to reach us directly to discuss this is further detail.
Worst place tech was very ignorant and rude. Was told my puppy was older than he is and mixed when not confirmed. Told me there health plan fully covers every puppy need come to find out it doesn't. Then to cancel same day they charged me over $500 just for reg visit I've paid less for 2 surgeries and vaccines in one visit at my old vet who retired. For them to tell me my dog is older and mixed without verifying is rediculous. I called to cancel there plan after finding out it doesn't cover everything like I was told it cove... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. It saddens us to learn that your experience did not meet with these expectations. We hope that you were able to reach us directly to discuss this is further detail.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 3.2 star rating with 1,908 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is closed now. It will open tomorrow at 9:00 a.m.
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