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1331 Nixon Dr, Moorestown, NJ, 08057, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 9:00 a.m. to 7:00 p.m. | |
Tue | 9:00 a.m. to 7:00 p.m. | |
Wed | 9:00 a.m. to 7:00 p.m. | |
Thu | 9:00 a.m. to 7:00 p.m. | |
Fri | 9:00 a.m. to 7:00 p.m. | |
Sat | 9:00 a.m. to 7:00 p.m. | |
Sun | 10:00 a.m. to 5:00 p.m. |
We are currently a member of this plan, and will not renew. What a joke. We initially took our dog there to look at his eye. He has a tiny tumor on the outside of his eye that we would like to have removed. We got the plan did all the shots, and then took him in for teeth cleaning. They did give him ointment for his eye, which did nothing. so now they say we will have to pay the full price to have the tumor removed or we can renew our membership and on his next teeth cleaning they will do the removal of the tumor. For around... read more
The staff is great, but their corporate is awful! They signed me up with the puppy plan and I asked for them to make sure it doesn't auto renew. Low and behold it auto renewed a year later. They even told me that I would have to pay for the 11 months left to cancel. ************** Do not use. Tell your friends, your family, strangers, and anyone else that will listen to stay away from this thieving backhanded company.
They cancel on you when you arrive at the location and don't even apologize. Then, when you attempt to reschedule, they inform you that no suitable time is available for your schedule.
They cancel on you when you arrive at the location and don't even apologize. Then, when you attempt to reschedule, they inform you that no suitable time is available for your schedule.
Business response:
We are sorry to read about your experience. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I wish I could give them ZERO stars. This is such a total scam. Their services are overpriced and their doctors are evidently salespeople in white coats because they figure out a way to run unnecessary tests and conduct ridiculous procedures. We were so unhappy after getting our dogs' teeth cleaned that we called to cancel, but now they're telling us we owe $400 for each dog. This is after we've paid $570 in premiums and $400 out of pocket for the dental cleaning itself. They're saying we've received $1800 in services in <6 ... read more
I wish I could give them ZERO stars. This is such a total scam. Their services are overpriced and their doctors are evidently salespeople in white coats because they figure out a way to run unnecessary tests and conduct ridiculous procedures. We were so unhappy after getting our dogs' teeth cleaned that we called to cancel, but now they're telling us we owe $400 for each dog. This is after we've paid $570 in premiums and $400 out of pocket for the dental cleaning itself. They're saying we've received $1800 in services in <6 ... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I had ordered medication through Banfield pet hospital home delivery service for my pet. When I forgot to cancel it due to him needing a different medication for a skin condition I got a notification that it was going to be shipped. i cancelled the order but had already been charged the amount of the medication. When they said they processed the refund they said 3-5 business days and that was all. Apparently it got refunded to a different card on file instead of my bank account. the card is not even mine so guess I paid for ... read more
I had ordered medication through Banfield pet hospital home delivery service for my pet. When I forgot to cancel it due to him needing a different medication for a skin condition I got a notification that it was going to be shipped. i cancelled the order but had already been charged the amount of the medication. When they said they processed the refund they said 3-5 business days and that was all. Apparently it got refunded to a different card on file instead of my bank account. the card is not even mine so guess I paid for ... read more
Business response:
We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
They definitely charge you for the services they DONT provide. My senior dog of 13 is going down hill because she has been in banfields care. Switched her to a new vet in April that is quite out of my driving distance. Might give banfield another try at another location but I feel like the monthly charges are a scam. My pet has not been seen in a whole year! Everytime I call or see an upcoming appointment online to be made the workers always say "oooh, she's not ready for that".. you mean to tell me that a senior dog that is... read more
Business response:
We are sorry to read about your experience. Please reach out to our Wellness Plan Team at ************ or email *************************************************************************** at your convenience so we can try to address your concerns.
Banfield Pet Hospital has a 3.2 star rating with 1,908 reviews.
Banfield Pet Hospital is closed now. It will open at 9:00 a.m.
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