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Banfield Pet Hospital
- Veterinarians
- Moorestown, NJ
About this business
Location details
1331 Nixon Dr, Moorestown, NJ, 08057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
THE CARE PLAN IS A SCAM! My dog got sick out of the blue, and passed away not even a month after the plan renewed. Obviously I wasn't able to use the benefits, as we had to visit many emergency vets and were not able to make appointments at banfield.I was a loyal customer for almost 12 years prior, paying them tens of thousands of dollars for her care over many years, and they told me after begging them to cancel I would have to continue to pay every month for the next 11 months after her death no exceptions.After many email... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Utter c*** Avoid this place like the plague, they are not diligent I'm their care. We buried our dog yesterday after his fight with cancer and they failed to notify us of abnormal blood results two months prior. In fact they said his blood work was good. Disaster of a company.
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I go to Banfield Pet Hospital because an old friend of mine is a vet there. Due to timing issues with a vaccination, I had to visit with my dog yesterday, 6 months after his regular visit. Since my dog is healthy and having no issues (other than age) I just wanted the vaccination. The vet was a younger guy who pushed and pushed to do more services! He even went so far as to say "well as the vet, I would sign off unless you do these services." He wanted to do a heart worm test saying it wasn't done on his regular visit in Dec... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
We have taken our dogs here for years. The level of service has gone down drastically. We are unable to get appointments for sick visits, they overbook, and one day I was told that there was no doctor in the office that day. Also what qualifies Banfield Pet Hospital as a hospital? They arent a hospital when there is an urgent issue. We have had 3 serious issues and were turned away each time and told to go somewhere else. I understand that our wellness plan covers well visits but we also have unlimited visits and stool/urine... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
DO NOT sign up for the wellness plan. My dog died and I called to cancel, but they keep charging me anyways. I tried calling, emailing, and texting. Once you give them your credit card to automatically bill, good luck getting them to ever stop. **************** is very rude and unhelpful, completely unsympathetic to the fact your pet passed away. To them, the pet is just a number they can keep billing and billing. STAY AWAY.
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I have had 2 dogs with Banfield. My 1st dog, ****, had passed away and when I contacted the wellness plan they said she had exceeded her cost on the plan and I had to pay the remaining 9 months. This was just after I was forced to take her to another Banfield that performed services that we already done at my normal location in ********* **, to which cost me over $700 additional for services they did not need to do. My second dog, Marshmellow, was put down on January 17, 2023. I had taken him to Banfield in ***** **. On Janu... read more
Business response:
We are sorry to read about your experience. Please reach out to us at *************************************************************************** at your convenience so we can try to address your concerns.
DO NOT I REPEAT DO NOT GET BANFIELD from petsmart.I have 2 pets ive been with them for 9 years and it has been the worst experience EVER!The Vets are great where i take them in ********* ******** but banfield insurance is the worst.When your renwal is up they stop payment then charge you a fee stating you had insufficent funds.THIS IS ALWAYS happening.Try to cancel and they alwasy have excuses that you have to pay full year etc.The most recent the pay was to come out the 19th and its the 21st and they said they treyd to take... read more
Business response:
We are sorry to read about your experience. Please reach out to us through our online chat function at www. banfield.com or by email at *************************************************************************** at your convenience so we can try to address your concerns.
I have had the wellness plan for my dogs in the past. When I got a cat, I signed her up for the plan. They almost killed my cat when they spayed her. I cancelled the policy so it wouldn.t renew and never took her back to the vet. First payment was made on July 25, 2022, which means the last payment should have been in June. They just charged me for July(the policy expires on July 25,2023). They claim my first payment was a membership payment and not a policy payment. That is not reflected in the payment history on my account... read more
Business response:
As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I didnt receive the appropriate services for my dog I provided the shot records they gave my dog the not needed vaccines I provided them the shot records they did the services anyways for my dog I dont feel comfortable coming back because they didnt have any sympathy or support it actually made her sick from the vaccinations. Than they put balances in credit report without properly notifying
Business response:
Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 3.2 star rating with 1,908 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is closed now. It will open tomorrow at 9:00 a.m.
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