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Banfield Pet Hospital
- Veterinarians
- Moorestown, NJ
About this business
Location details
1331 Nixon Dr, Moorestown, NJ, 08057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
Total scam!!!! We bought the puppy plan for our German *******. I got an email that she was due for her final round of shots so I booked immediately but, online booking only had 3 weeks out. Now they are telling me the puppy plan expired at the end of august and will not honor the plan that I already paid $1k+ for. Terrible customer service and a complete scam. Never bringing my animals back here.
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Great staff, however, I have been paying for my Wellness plan for 10 years they have taken care of ************** 5 years ago he hurt his back was all covered by plan. This month torn ACL cost $617 for Visit, XRAY, and meds , local hospital charged me $250 for same minus meds. What have I been paying for, plus when I tried to cancel they want me to pay till march this is just crazy to me, AVOID wellness plan.
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Great vets but HORRIBLE company customer ****************** office. Tremendously long hold time or non- existant call back. Misleading products along with major bad bookkeeping that takes hours to correct-- if you can at all. DO NOT USE these guys-- only out for your $$. The pets could be groceries for all the corporate office cares.
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. It saddens us to learn that your experience did not meet with these expectations. We hope that you were able to reach us directly to discuss this is further detail.
Great vets but HORRIBLE company customer ****************** office. Tremendously long hold time or non- existant call back. Misleading products along with major bad bookkeeping that takes hours to correct-- if you can at all. DO NOT USE these guys-- only out for your $$. The pets could be groceries for all the corporate office cares.
Great staff, however, I have been paying for my Wellness plan for 10 years they have taken care of ************** 5 years ago he hurt his back was all covered by plan. This month torn ACL cost $617 for Visit, XRAY, and meds , local hospital charged me $250 for same minus meds. What have I been paying for, plus when I tried to cancel they want me to pay till march this is just crazy to me, AVOID wellness plan.
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Zero Stars - the wellness plan is a scam they tell you you can cancel at anytime but then insist you pay the remainder of the plan if you do cancel and send you to collections if you dont. I had an issue with the service which is why I cancelled. There is no accountability with this company which is obvious from the long list of complaints against them and *************.
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Zero Stars - the wellness plan is a scam they tell you you can cancel at anytime but then insist you pay the remainder of the plan if you do cancel and send you to collections if you dont. I had an issue with the service which is why I cancelled. There is no accountability with this company which is obvious from the long list of complaints against them and *************.
Zero of Five stars I have trusted Banfield/******* Animal Hospital for the last 10 years. I have trusted the head veterinarian there for all of these years. I would never ever ever trust them to care for any four-legged fur pawed friends
Business response:
We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Zero of Five stars I have trusted Banfield/******* Animal Hospital for the last 10 years. I have trusted the head veterinarian there for all of these years. I would never ever ever trust them to care for any four-legged fur pawed friends
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 3.2 star rating with 1,908 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is open now. It will close at 7:00 p.m.
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