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Banfield Pet Hospital
- Veterinarians
- Moorestown, NJ
About this business
Location details
1331 Nixon Dr, Moorestown, NJ, 08057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
Banfield misdiagnosed my dog, telling me she needed knee surgery to the cost of over $6000. They also said she had severe arthritis and spinal damage . My dog was 2 years old. I took her back to the original vet - drive from ******* back to Georgia and was told she was misdiagnosed. I even thought and spoke to Banfield about putting her to sleep. I had signed up for their optimum wellness care and still was charged Emergency visit rates and higher than normal rates. *** asked to be let out if the contract- spoken with the st... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I went to the vet to get my dogs abcess looked at, the original vet I had went to said my dog needed surgery immediately, but they couldnt get my dog In For surgery until July, it started end of May. I called plenty of vets nowhere could get my dog in. Until I found Banfield in mid June they got him in immediately and gave him the surgery. After they prescribed the wrong antibiotics and gave us pills instead of the liquid. They pulled all of my dogs teeth out and expected him to be able to take this pill antibiotic I asked f... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
the worst experience I've had! I had a wellness plan for my dog ??that I paid for every month. It was an automatic payment. Every month I saw a payment to Banfield Hospital on my bank statement, I knew I was paying them so I didn't pay attention to the dates they withdrew the money. When I paid attention to the dates, I saw that they have been withdrawing double payment every month for 2 years. I tried to call the billing department, they asked me if I know an animal named ***, and if I know who **** is?! I said I don't know... read more
the worst experience I've had! I had a wellness plan for my dog ??that I paid for every month. It was an automatic payment. Every month I saw a payment to Banfield Hospital on my bank statement, I knew I was paying them so I didn't pay attention to the dates they withdrew the money. When I paid attention to the dates, I saw that they have been withdrawing double payment every month for 2 years. I tried to call the billing department, they asked me if I know an animal named ***, and if I know who **** is?! I said I don't know... read more
Lack of knowledge! Lack of communication!took my dog for x-rays, very vague in explaining the problem, they don't know what they are talking about. had the audacity to tell me i can make an appointment for a consultation with the company who will be doing the surgery and the cost will be approx $150.00 and surgery will run about 5-7k, all they could say is my dog has soft tissue on her back leg, and will possibly need surgery. i had to call 3 times to get the results of the xrays, and i called 3 additional times to obtain a ... read more
Lack of knowledge! Lack of communication!took my dog for x-rays, very vague in explaining the problem, they don't know what they are talking about. had the audacity to tell me i can make an appointment for a consultation with the company who will be doing the surgery and the cost will be approx $150.00 and surgery will run about 5-7k, all they could say is my dog has soft tissue on her back leg, and will possibly need surgery. i had to call 3 times to get the results of the xrays, and i called 3 additional times to obtain a ... read more
I have had the Optimal Wellness Plan for my cat, Jaycee, ever since I got her in 2021. Upon signing up for the plan, they ask for a card to be saved on file for the plan to pull payments for. My card method of choice twas a ***** ****** ****ending in ****. This card has always had the payments pulled from it with no issue. Recently, starting around June/July 2023, I started using my debit card ending in **** to make payments. I NEVER changed the payment method or authorized the card to be charged UNLESS I called in. I tried ... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Total scam. My pet died so I tried to cancel my plan wellness plan. I was told there was no account for me. No account?! They've been taking ***** from my account for years but I have no account? I called customer service only to sit on hold for hours and them I was hung up on. Totally a scam. If I get another dog, I will definitely not being them again!
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out us at *************************************************************************** at your convenience so we can try to address your concerns.
Total scam. My pet died so I tried to cancel my plan wellness plan. I was told there was no account for me. No account?! They've been taking ***** from my account for years but I have no account? I called customer service only to sit on hold for hours and them I was hung up on. Totally a scam. If I get another dog, I will definitely not being them again!
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out us at *************************************************************************** at your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 3.2 star rating with 1,908 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is closed now. It will open tomorrow at 9:00 a.m.
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