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Banfield Pet Hospital
- Veterinarians
- Moorestown, NJ
About this business
Location details
1331 Nixon Dr, Moorestown, NJ, 08057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
Certified GARBAGE, the only scam that exceeds this is 3 card ****** Once you get the insurance its an annual contract although it was explained as a monthly plan. Took the dog to get his teeth cleaned Vet wanted to do blood work first (covered in the plan) his labs came back with low liver levels so she didn't want to do the teeth cleaning and that's understandable. I had the highest plan xrays and scans were over $400 out of pocket so I skipped that option. Since the Vet didn't do the dental cleaning the blood work was now ... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Trying to cancel my wellness plan and can't get anyone on the phone. Seems intentional. Waited on the phone 55 minutes then *** said he could not find the plan. Waited 37 minutes and then they hung up the phone. Waited 1 hour 25 minute then pushed 1 for a call back. Called me back about 30 minutes later and he said he had to transfer me to a different department so I was put on hold again. Pushed 1 for a call back and nothing 4 hours later. Called back and messages said they can't take any more calls today. Said I could leav... read more
Will definitely spread the word to avoid this place. They talked me into a plan during a visit, highlighting ****************** of course. Never bothered to mention I would be locked into a year long contract. Just tried to cancel and they want to charge me $500 for services that they wont even be providing. Business like this, that are constantly trying to get something for nothing are really the scum of the Earth.
Business response:
We would appreciate the opportunity to review your account and discuss your concerns. Please try reaching us via email at *************************************************************************** or through our online chat feature at www.banfield.com at your convenience so we can try to address your concerns.
Trying to cancel my wellness plan and can't get anyone on the phone. Seems intentional. Waited on the phone 55 minutes then *** said he could not find the plan. Waited 37 minutes and then they hung up the phone. Waited 1 hour 25 minute then pushed 1 for a call back. Called me back about 30 minutes later and he said he had to transfer me to a different department so I was put on hold again. Pushed 1 for a call back and nothing 4 hours later. Called back and messages said they can't take any more calls today. Said I could leav... read more
Business response:
We are sorry for the difficulties that you are having reaching our representatives on the phone. Please try reaching us via email at *************************************************************************** or through our online chat feature at www.banfield.com at your convenience so we can try to address your concerns.
Will definitely spread the word to avoid this place. They talked me into a plan during a visit, highlighting ****************** of course. Never bothered to mention I would be locked into a year long contract. Just tried to cancel and they want to charge me $500 for services that they wont even be providing. Business like this, that are constantly trying to get something for nothing are really the scum of the Earth.
Business response:
We would appreciate the opportunity to review your account and discuss your concerns. Please try reaching us via email at *************************************************************************** or through our online chat feature at www.banfield.com at your convenience so we can try to address your concerns.
HORRIBLE EXPERIENCE! SCAM! RIPOFF!I am requesting a refund for ********'s x-rays (*****) of $254.72 on 7/21/23.I was referred to SAVES last week, and they told me the **rays are unusable, unreadable. Upstate Vet in ********** told me the same thing over the weekend. ***** has been in a health crisis since 7/21. I have been on a wild goose chase since then, seeing 5 different vets in ***, with no proper diagnosis.I had asked to see them at Banfield, and was told, "They are on the computer. You can't see them."SAVES emailed me... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. It saddens us to learn that your experience did not meet with these expectations. We hope that you were able to reach us directly to discuss this is further detail.
I have worked here for about 2 weeks. I originally left my full-time position from working with dogs for 6 years to work full time for Banfield pet hospital in **********. I had to start late because of their mistake with the background check and my hours also were cut. I had witnessed managers telling dogs to shut up. I had opened up to the managers about my anxiety disorder and how I was having bad panic attacks from a recent stove fire I had gone through at home. I had a panic attack one day because of how chaotic the env... read more
HORRIBLE EXPERIENCE! SCAM! RIPOFF!I am requesting a refund for ********'s x-rays (*****) of $254.72 on 7/21/23.I was referred to SAVES last week, and they told me the **rays are unusable, unreadable. Upstate Vet in ********** told me the same thing over the weekend. ***** has been in a health crisis since 7/21. I have been on a wild goose chase since then, seeing 5 different vets in ***, with no proper diagnosis.I had asked to see them at Banfield, and was told, "They are on the computer. You can't see them."SAVES emailed me... read more
Total scam!!!! We bought the puppy plan for our German *******. I got an email that she was due for her final round of shots so I booked immediately but, online booking only had 3 weeks out. Now they are telling me the puppy plan expired at the end of august and will not honor the plan that I already paid $1k+ for. Terrible customer service and a complete scam. Never bringing my animals back here.
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 3.2 star rating with 1,908 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is open now. It will close at 7:00 p.m.
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