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Banfield Pet Hospital
- Veterinarians
- Moorestown, NJ
About this business
Location details
1331 Nixon Dr, Moorestown, NJ, 08057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
I recently had to have my pet put to sleep which as unexpected and I notified Banfield about this and asked how do I cancel my plan. I received an email saying that I would need to either pay in full the remainder of the contract or keep paying the monthly fee until the end of the contract. I told them that is horrible that I had no idea that I would have to go through this horrible experience when I brought her in and they should make an exception - NOPE NOT AT ALL. What kind of nonsense is that? There should be exceptions.... read more
Business response:
<p>We are sorry to read about your loss and our thoughts go out to you and your family during this difficult time. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority.The OWP package of preventive care services is designed to be delivered over the course of a year and at any Banfield Pet Hospital and there may a balance owed for services already provided from the **** If you would like to discuss this further, please contact us at ************************************************... read more
I recently had to have my pet put to sleep which as unexpected and I notified Banfield about this and asked how do I cancel my plan. I received an email saying that I would need to either pay in full the remainder of the contract or keep paying the monthly fee until the end of the contract. I told them that is horrible that I had no idea that I would have to go through this horrible experience when I brought her in and they should make an exception - NOPE NOT AT ALL. What kind of nonsense is that? There should be exceptions.... read more
Business response:
<p>We are sorry to read about your loss and our thoughts go out to you and your family during this difficult time. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority.The OWP package of preventive care services is designed to be delivered over the course of a year and at any Banfield Pet Hospital and there may a balance owed for services already provided from the **** If you would like to discuss this further, please contact us at ************************************************... read more
I have made multiple attempts to contact Banfield Wellness regarding phone calls of a billing issue (I was given the option to pay $50/mo) and have now been given information that I have until next week to pay a lump sum ($200) of my deceased pets remaining amount of billed service or it will go to collections. Who am I able to contact regarding this issue? The credit card on file was replaced and when I tried to update it to continue payments, I received an error message and spent numerous hours trying to get someone on the... read more
Business response:
We are sorry to read about your experience. Please reach out to us at *************************************************************************** at your convenience so we can try to address your concerns.
I have made multiple attempts to contact Banfield Wellness regarding phone calls of a billing issue (I was given the option to pay $50/mo) and have now been given information that I have until next week to pay a lump sum ($200) of my deceased pets remaining amount of billed service or it will go to collections. Who am I able to contact regarding this issue? The credit card on file was replaced and when I tried to update it to continue payments, I received an error message and spent numerous hours trying to get someone on the... read more
Business response:
We are sorry to read about your experience. Please reach out to us at *************************************************************************** at your convenience so we can try to address your concerns.
Their wellness plan is a scam. Like all of the rest of the reviews, I was told by their South ****** location staff that all kinds of services were covered under a monthly plan and I could cancel any time. Meanwhile, they still take your pet out back and you're not allowed to go with them despite Covid restrictions being over. Then they bring her back and tell you they went ahead and did things without asking you first! Only in trying to cancel did I figure this out, somehow having racked up $600+ worth of debt, while I was ... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Their wellness plan is a scam. Like all of the rest of the reviews, I was told by their South ****** location staff that all kinds of services were covered under a monthly plan and I could cancel any time. Meanwhile, they still take your pet out back and you're not allowed to go with them despite Covid restrictions being over. Then they bring her back and tell you they went ahead and did things without asking you first! Only in trying to cancel did I figure this out, somehow having racked up $600+ worth of debt, while I was ... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
They will not approve my dog's prescription because the vet who I saw a few months ago has left the practice. The prescription was approved for a year, but I purchase the product quarterly. They insist I have to bring my dogs in to see another vet. It is completely ridiculous, and they obviously do not care about keeping animals healthy or they would approve the Chewy order for the preventative medications my dogs are on. The only thing Banfield cares about is making more money. Stay way from them. They don't care about your... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
They will not approve my dog's prescription because the vet who I saw a few months ago has left the practice. The prescription was approved for a year, but I purchase the product quarterly. They insist I have to bring my dogs in to see another vet. It is completely ridiculous, and they obviously do not care about keeping animals healthy or they would approve the Chewy order for the preventative medications my dogs are on. The only thing Banfield cares about is making more money. Stay way from them. They don't care about your... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Certified GARBAGE, the only scam that exceeds this is 3 card ****** Once you get the insurance its an annual contract although it was explained as a monthly plan. Took the dog to get his teeth cleaned Vet wanted to do blood work first (covered in the plan) his labs came back with low liver levels so she didn't want to do the teeth cleaning and that's understandable. I had the highest plan xrays and scans were over $400 out of pocket so I skipped that option. Since the Vet didn't do the dental cleaning the blood work was now ... read more
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 3.2 star rating with 1,908 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is closed now. It will open at 9:00 a.m.
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