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Banfield Pet Hospital
- Veterinarians
- Moorestown, NJ
About this business
Location details
1331 Nixon Dr, Moorestown, NJ, 08057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
I have had the Optimal Wellness Plan for my cat, Jaycee, ever since I got her in 2021. Upon signing up for the plan, they ask for a card to be saved on file for the plan to pull payments for. My card method of choice twas a ***** ****** ****ending in ****. This card has always had the payments pulled from it with no issue. Recently, starting around June/July 2023, I started using my debit card ending in **** to make payments. I NEVER changed the payment method or authorized the card to be charged UNLESS I called in. I tried ... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
The wellness plan *** seem like a good idea but if your dog dies unexpectedly you are still responsible for paying for however long is remaining on the plan. We wont have a dog after tomorrow and still have to pay for close to a year for a service we cannot use. Do not get the wellness plan. Its ridiculous that we have to pay for an animal we do not have anymore. This company is a scam and should be ashamed of themselves for making customers who have lost pets to keep paying for services that will never be used again. We wil... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
The wellness plan *** seem like a good idea but if your dog dies unexpectedly you are still responsible for paying for however long is remaining on the plan. We wont have a dog after tomorrow and still have to pay for close to a year for a service we cannot use. Do not get the wellness plan. Its ridiculous that we have to pay for an animal we do not have anymore. This company is a scam and should be ashamed of themselves for making customers who have lost pets to keep paying for services that will never be used again. We wil... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
If I could rate with no stars I would, this place should be shut down nobody should have to put up with the nonsense this company has brought on me. First do not I mean do not get a wellness plan, it is a scam for them to force medications on you that are not good for our pets. I specifically told my Banfield location I wanted a certain heartworm medication I had been using for my dog since I adopted him and they completely disregarded me because of my wellness plan. I will continue to fight for my pets health, I'm not givin... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Their wellness plan is a scam. Period. Do not do it.Also, my dog was having breathing problems during the heat wave. I took her in and the Banfield vet looked me in the eyes and asked me if I wanted to euthanize her! Said her breathing was not going to improve and let's talk packages!! $189 to euthanize and cremate. $500 if I wanted her ashes back. After shedding tears I said I would go get my husband. My husband said let the dog live out her little life. We got some cbd oil which helped. the weather got cooler and it has be... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Their wellness plan is a scam. Period. Do not do it.Also, my dog was having breathing problems during the heat wave. I took her in and the Banfield vet looked me in the eyes and asked me if I wanted to euthanize her! Said her breathing was not going to improve and let's talk packages!! $189 to euthanize and cremate. $500 if I wanted her ashes back. After shedding tears I said I would go get my husband. My husband said let the dog live out her little life. We got some cbd oil which helped. the weather got cooler and it has be... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
They are scammers, they give you a plan without notification and then you can't cancel it. You call and they leave you on hold for an hour or more, they send you to another department and you continue on hold for another hour. This supposed medical plan is a scam, and they also threaten to send you to the credit bureau. Psychologically I am very affected, I also checked my bills and they charged me for tests and medicines that were not indicated for me. This is everything wrong with this hospital
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
If I could rate with no stars I would, this place should be shut down nobody should have to put up with the nonsense this company has brought on me. First do not I mean do not get a wellness plan, it is a scam for them to force medications on you that are not good for our pets. I specifically told my Banfield location I wanted a certain heartworm medication I had been using for my dog since I adopted him and they completely disregarded me because of my wellness plan. I will continue to fight for my pets health, I'm not givin... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
They are scammers, they give you a plan without notification and then you can't cancel it. You call and they leave you on hold for an hour or more, they send you to another department and you continue on hold for another hour. This supposed medical plan is a scam, and they also threaten to send you to the credit bureau. Psychologically I am very affected, I also checked my bills and they charged me for tests and medicines that were not indicated for me. This is everything wrong with this hospital
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 3.2 star rating with 1,908 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is open now. It will close at 7:00 p.m.
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