Banfield Pet Hospital

Darrell N 

on BBB

3 years ago

Horrible place do not bring your ********. Short staffed nobody cares 

Jennifer T 

on BBB

3 years ago

Impossible to cancel plan which we haven't used in years. 

rose b 

on BBB

3 years ago

My dogs have been om plan for 10 to 12 years. At first it was great, then it wasn't. After covid horrible hours and appt times This morning my dog had an issue getting up. Called they said they were to busy We'd have to wait til tomorrow. Ended up at emergency vet *** had to put her to sleep as she was bleeding out.Called banfield ans they told me I still have to pay for 8 mos Of a plan for my now deceased pet because we came in for our comprehensive visit This is bs paying 8 mos at ***** for a deceased dog. Don't use them. ... read more

Sabrina W 

on BBB

3 years ago

You pay them to help your animals and they tell you they will get better that a lie my pet passed away the same day I paid them 

Meg J 

on BBB

3 years ago

Meg * 05/15/2023 1. Overcharge for Wellness Plan: I never acquiesced to getting the higher level Wellness Plan. The monthly price went from $65 to $83 without my consent. That really angered me. I had read about complaints and lawsuits that Banfields Wellness Plan was not cost effective. I never signed a contract nor was I notified that the price would change. I felt I couldnt trust Banfield after that.2. Authoritarian Behavior Concerning Vaccinations: I also read that Banfield prods their customers into unnecessary vaccinat... read more

Sam B 

on BBB

3 years ago

This company if you can call it that will not respond to complaints, and even try to Collect money from people who did not even sign a contract with them,they take a creidt card put it on file then when they have problems processing it they don't let anyone know and send to collections. Stay as far away from them as you can they over priced and under perform. You call ************** to speak to management they say no and hang the phone up on you. 

Susan J 

on BBB

3 years ago

This *******, ** facility and their Banfield Hospital health care plan is good in theory for healthy pets and if you do not need their services in any kind of hurry, such as with a sick animal. They certainly are not a "hospital"in the true sense and that is very misleading. Recently I had a very sick pet and they could not get me in for over a week and that was just a drop off, where I could not go in with my pet during the visit. I was refused an earlier appointment from the doctors as well. The ******** store did accomoda... read more

Dee G. 

on BBB

3 years ago

************************** had my cat, who was in a lot of pain, in her carrier for 3.5 hrs, did not exam her before having her tech call me asking for my permission to sedate my cat. I voiced my concern asking to speak to Dr ************************** The practicing manager called me about 30 minutes later to discuss my concerns. The manager was nice and validated my concerns, placed me on hold returning to tell me Dr ************************* is refusing to treat *****. I was appalled by this experience, not to mention tha... read more

Amanda R 

on BBB

3 years ago

After being treated for a kidney infection back in September, my sweet dog was still having issues. I took her in for ************* in February. A week goes by & no news, so I called & was very rudely told "We'll call you when results come in!" Wait another ******** call, am then told "Oh we lost her labs, you need to bring her back in to have them done again" Thanks for letting me know. I take her back for labs in ********* told that they will expedite the ******** should get results within 2-4 days. The very next day, she ... read more