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Banfield Pet Hospital
- Veterinarians
- Moorestown, NJ
About this business
Location details
1331 Nixon Dr, Moorestown, NJ, 08057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
I didnt receive the appropriate services for my dog I provided the shot records they gave my dog the not needed vaccines I provided them the shot records they did the services anyways for my dog I dont feel comfortable coming back because they didnt have any sympathy or support it actually made her sick from the vaccinations. Than they put balances in credit report without properly notifying
I am incredibly disappointed and annoyed by your team at the *********************************************** location.I consistently across 3 different touch points requested that the vet and front desk associates not try to upsell me for ear treatment and/or other potential preventative issues outside of what I came in for. I had made it clear I already was taking care of it and that it was not the primary focus. My pet's skin infections and bumps was the only reason I came for.I not only had to refuse treatment and medicat... read more
I have had the wellness plan for my dogs in the past. When I got a cat, I signed her up for the plan. They almost killed my cat when they spayed her. I cancelled the policy so it wouldn.t renew and never took her back to the vet. First payment was made on July 25, 2022, which means the last payment should have been in June. They just charged me for July(the policy expires on July 25,2023). They claim my first payment was a membership payment and not a policy payment. That is not reflected in the payment history on my account... read more
I have had the wellness plan for my dogs in the past. When I got a cat, I signed her up for the plan. They almost killed my cat when they spayed her. I cancelled the policy so it wouldn.t renew and never took her back to the vet. First payment was made on July 25, 2022, which means the last payment should have been in June. They just charged me for July(the policy expires on July 25,2023). They claim my first payment was a membership payment and not a policy payment. That is not reflected in the payment history on my account... read more
Business response:
As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I didnt receive the appropriate services for my dog I provided the shot records they gave my dog the not needed vaccines I provided them the shot records they did the services anyways for my dog I dont feel comfortable coming back because they didnt have any sympathy or support it actually made her sick from the vaccinations. Than they put balances in credit report without properly notifying
Business response:
Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I am incredibly disappointed and annoyed by your team at the *********************************************** location.I consistently across 3 different touch points requested that the vet and front desk associates not try to upsell me for ear treatment and/or other potential preventative issues outside of what I came in for. I had made it clear I already was taking care of it and that it was not the primary focus. My pet's skin infections and bumps was the only reason I came for.I not only had to refuse treatment and medicat... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I have been a banfield OWP member with multiple dogs for almost a decade. I recently had 4 dogs on OWP, but in the last year the level of customer service and quality of care has significantly decreased to the point where we have removed our oldest dog from their care and changed his vet, and have cancelled the auto renewals on our three remaining OWPs. I would have just taken my other three out of their care immediately if it werent for the cost to cancel the plans. Today I was trying to downgrade my current puppy plan beca... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
On June 22nd I took my dog to the vet I was asked if I wanted an upgrade to my dogs wellness plan to help me save money on a procedure my dog needed. I agreed but was not told that the upgrade would cancel my old plan and would create a new plan with a new renewal date.My original renewal date was 12/15 and now am told my renewal date is 6/22. To take my dog to Banfield for one visit equates to driving 180 miles so I was going to cancel in December but because of this deceptive act I am told I can't cancel until much later b... read more
Business response:
We are sorry to read about your experience. Please reach us at *************************************************************************** at your convenience so we can try to address your concerns.
On June 22nd I took my dog to the vet I was asked if I wanted an upgrade to my dogs wellness plan to help me save money on a procedure my dog needed. I agreed but was not told that the upgrade would cancel my old plan and would create a new plan with a new renewal date.My original renewal date was 12/15 and now am told my renewal date is 6/22. To take my dog to Banfield for one visit equates to driving 180 miles so I was going to cancel in December but because of this deceptive act I am told I can't cancel until much later b... read more
Business response:
We are sorry to read about your experience. Please reach us at *************************************************************************** at your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 3.2 star rating with 1,908 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is closed now. It will open at 9:00 a.m.
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