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Banfield Pet Hospital
- Veterinarians
- Moorestown, NJ
About this business
Location details
1331 Nixon Dr, Moorestown, NJ, 08057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
We have had our beautiful Golden Retriever on the wellness plan since *** 12, 2016. Unfortunately, on 2/11/23 *** collapsed and died instantly in the middle of us walking her. We brought her right to Banfield. We were totally shocked & devastated because she had just had her wellness check-up visit 1.5 weeks before and was given a good bill of health. A couple days later, I went on the Banfield app to reread her medical notes and her entire account was wiped clean. I could not access anything. I called Banfield and was told ... read more
Business response:
We are sorry to read about your experience. We hope that you were able to reach us directly to discuss this is further detail.
Good service BUT DO NOT get the insurance. I fell for that scam and now I'm hitting my head against the wall for it. $54 a month (you're locked in for 12 months). With the dog I had before we would go about every 6 months to get seen at a pet clinic in ******* (not Banfield) and I would never pay more than $230 for the visit (that includes medication, labs, etc). He passed away from old age. With the new dog I have I fell for the scam. $54 a month but you still have to pay almost everything out of pocket. I would leave payin... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. It saddens us to learn that your experience did not meet with these expectations. We hope that you were able to reach us directly to discuss this is further detail.
In my greatest time of need- these people were very gentle, caring. My precious pass away and they are cremating my baby Spidey. They clip his hair for me going to *********** prints and I even received a card from them that touched my heart!
Business response:
We are so very sorry to read of ************ of your pet, Spidey. It warms our hearts to know that our hospital team was there for you as you navigate these difficult times.
Wish I could give a ZERO star!! Our dog died of a dinner plate size spleen tumor 6 weeks after her comprehensive visit. If the vet would have at least pressed on her abdomen they would have felt the HUGE tumor that was there and there might have been a chance to save her life!!! SO -- not only did our dog DIE because the vet did not do a REAL Comprehensive Exam, Banfield will not let us cancel the WELLNESS plan of our DEAD DOG!!!!!! Love that I am paying a monthly fee for WELLNESS of a DOG that Died because of Banfield LACK ... read more
Business response:
We are sorry to hear about the loss of your dog. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I wish I could give no stars! Could not access the Optimum Wellness Plan online. Had previously requested to not "auto-renew" the plan. Well, lo and behold, I recieved a notice from a debt collector (for the entire plan's year - not prorated from Nov-March). Never had such before and paid it. Called Banfield and "********" said that they emailed 2x (that email had been hacked and no longer in use) and called 2x but did NOT leave any message between November - March. The company should practice common, decent late account not... read more
Business response:
We are sorry to read about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I HATE Banfield! There wellness plan is a scam. Their policies are dumb & pricing is ridiculous. Why pay a monthly plan & still be overcharged for everything you take your dog in for. One of my dogs died & they wont let me cancel his plan without a $250 cancellation fee. Stay away!Only thing good Ill say, is the people on-site are usually very friendly & professional. Dont sign up, wouldnt recommend. Find you a good local vet.
Business response:
We are sorry to read about your experience. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I have been taking my cat Sapphire, to Banfield Pet Hospital located at ************************************************ for the last 7 years. Sapphire began sneezing excessively in August of 2022. After numerous visits to pet doctors at Banfield, a lab test, tablets and injections (all of which I paid hundreds of dollars for outside of her wellness plan), 7 months later, with no improvement to her condition, I was compelled to take her to another cat specialist who cured her in one visit. No injections, no blood tests.Durin... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Our pet DIED at almost age 12. We have been paying yearly for almost 12 years. This is FRAUD. When a pet DIES it should be legal to CANCEL A WELLNESS POLICY.
Business response:
We are deeply saddened to learn of your loss. Please remember that Optimum Wellness Plans (OWPs) are NOT insurance plans, but rather they are customized packages of pet care services allowing client to spread the cost of the package services over a year. We would be happy to look into your account and cancellation option if you would like to contact us directly at ****************************************************************************
I have had all of my pet on your plans for nearly twenty years. Recently moved from **************. The customer service of the ********************** on 22nd Ave was beyond unacceptable. Mykala the front desk girl was rude and basically told me she had other people to take care of when I called. My dog was bleeding full on blood spatters and the dr would not even give me the courtesy to talk to me for a minute. Too busy to get him in and too busy to care I guess. I called the next morning - Banfield on ****** where he has s... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 3.2 star rating with 1,908 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is closed now. It will open tomorrow at 9:00 a.m.
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