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Banfield Pet Hospital
- Veterinarians
- Moorestown, NJ
About this business
Location details
1331 Nixon Dr, Moorestown, NJ, 08057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
They definitely charge you for the services they DONT provide. My senior dog of 13 is going down hill because she has been in banfields care. Switched her to a new vet in April that is quite out of my driving distance. Might give banfield another try at another location but I feel like the monthly charges are a scam. My pet has not been seen in a whole year! Everytime I call or see an upcoming appointment online to be made the workers always say "oooh, she's not ready for that".. you mean to tell me that a senior dog that is... read more
Business response:
We are sorry to read about your experience. Please reach out to our Wellness Plan Team at ************ or email *************************************************************************** at your convenience so we can try to address your concerns.
This is not a ************ Vet hospital as claimed, surgeries, etc....This is false advertisement and it took me 14 yes of being on their wellness plan, needing a full service Vet hospital for my dog's condition to find that out. They only state that to get you into a locked 1 year plan, where if your pet even dies while on the plan you cannot cancel the plan. That is absolutely ?? absurd!
This is not a ************ Vet hospital as claimed, surgeries, etc....This is false advertisement and it took me 14 yes of being on their wellness plan, needing a full service Vet hospital for my dog's condition to find that out. They only state that to get you into a locked 1 year plan, where if your pet even dies while on the plan you cannot cancel the plan. That is absolutely ?? absurd!
Business response:
We are sorry to read about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I used Banfield's wellness program for both of my dogs and never had an issue until I moved and went to cancel. The nearest Banfield is an hour away from where I live now. I requested a cancellation of my wellness plan and was told that when we cancel a wellness plan before the end of the current plan year, there are two options to choose from. Clients can pay for the services used or the rest of the wellness plan, whichever is less. For my dog it broke down as: Services used = $1,309.54 Installments paid to date = $610.80 R... read more
I used Banfield's wellness program for both of my dogs and never had an issue until I moved and went to cancel. The nearest Banfield is an hour away from where I live now. I requested a cancellation of my wellness plan and was told that when we cancel a wellness plan before the end of the current plan year, there are two options to choose from. Clients can pay for the services used or the rest of the wellness plan, whichever is less. For my dog it broke down as: Services used = $1,309.54 Installments paid to date = $610.80 R... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Disgusting, negligent company whose only focus is stripping your wallets and making your life harder. I only dealt with them when I was working at Petsmart(s), because it was convenient. My first go around, I had a horrific experience with my male dog where they messed up his vaccines (gave him the wrong one at the wrong time) and he got really, really sick. They only told me after I brought it up. I chalked it up to bad techs as their turnover rate pretty much= new people weekly. They gave me the runaround when I tried to c... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Scammy.Disorganized, hard to get your pet's records. Front desk has gone downhill; some interactions were just bizarre. Lots of miscommunications and minor goofs.Banfield as a chain has had a few class action lawsuits against them. Their Optimum Wellness Plan is a scam! To wit:-They act like every bit of care your pet gets from them is now at a "discount" since you have the **** So if you try to cancel at any time, they look back through the year and say, well if you're cancelling we will retroactively remove the discount on... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I always go to Hillsborough location but happen to be closer to this location today to get my dogs prescription food, and ******* from banfield refused to print out her prescription. Not sure what her issue was but I left irritated and went to the Hillsborough location where they did print out my prescription and I was able to get my little girls food. Apparently ******* must of looked at the wrong file and didnt even pull up my dogs info, she just jumped the gun with the first coco that came up (she never asked me the breed... read more
Business response:
We are sorry to read about your experience.We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Disgusting, negligent company whose only focus is stripping your wallets and making your life harder. I only dealt with them when I was working at Petsmart(s), because it was convenient. My first go around, I had a horrific experience with my male dog where they messed up his vaccines (gave him the wrong one at the wrong time) and he got really, really sick. They only told me after I brought it up. I chalked it up to bad techs as their turnover rate pretty much= new people weekly. They gave me the runaround when I tried to c... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 3.2 star rating with 1,908 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is closed now. It will open at 9:00 a.m.
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