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Banfield Pet Hospital
- Veterinarians
- Moorestown, NJ
About this business
Location details
1331 Nixon Dr, Moorestown, NJ, 08057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
Both my dogs passed and Banfield is still charging me on wellness plan. They said I couldnt cancel because i didnt pay a full year. This was in august and its now june.
Business response:
We would be happy to look into your account. Please contact us at *************************************************************************** at your convenience so we can try to address your concerns.
Let me start by saying, they get one star from me just because ************ is the best human and vet we have had.If I'm just giving stars based off of customer service, and buisness practices, I wish I could give zero stars....or even negative stars. Now bare with me because this is a doozy and its going to be long.We have been with the vet for over 6 years. The only complaint we ever had was that the front staff was often rude, and the process of getting medication filled was almost impossible. We would wait ***** minutes ... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
My dog died April 3 and Banfield is forcing me to continue paying $57 a month for ************** plan for 7 more months hundreds more dollars I feel they are UNETHICAL AND ROBBING ME I was a good loyal customer and THIS is how they repay me!!!??
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. Please reach out to our Banfield Cares Team at ###-###-#### or email ************************** at your convenience so we can try to address your concerns.
BANDIELD HAS BEEN SCAMMING ME AND LIEING TO ME TO PAY EXTRA EXPENSES THAT ARE UNNECESSARY FOR BOTH MY PETS. THEY TALKED ME INTO SIGNING UP BOTH MY PUPS FOR THEIR WELLNESS PLAN WHICH IS COSTING ME 75 A MONTH FOR BOTH PETS TELLING ME THAT I WOULD BE SAVING MONEY IN THE LONG RUN FOR THINGS MY PET WOULD NEED FOR HEALTHCARE THEY DID NOT EXPLAIN THAT IT WAS A YEAR LONG CONTRACT WHEN I SIGNED UP. THEY ALSO BEEN PULLING MONEY OUT OF MY ACCOUNT MULTIPLE TIMES AND WOULD NOT EXPLAIN TO ME WHY IT WAS HAPPENING AND THEN ALSO LIEING ME ME... read more
Business response:
We are sorry to read about your experience. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ###-###-#### or email ************************** at your convenience so we can try to address your concerns.
We had to take my beat friend in for a teeth cleaning. They called my wife and was very pusshy about "removing a dead tooth for his health". They quoted me 800$. I have taken him else were to hopefully save a bit of money because 800 is a bit much. Turns out there is no "dead tooth" he has nothing wrong with any of his teeth. This company was going to rip a totally good tooth out of his mouth for greed. I know if they tried it with me. They are doing this to other as well. Please don't take your animals there. The company is... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. It saddens us to learn that your experience did not meet with these expectations. We hope that you were able to reach us directly to discuss this is further detail.
I do not recommend Banfield. If your pet is sick take him somewhere else. Their doctors and their resources are extremely limited. Took my Yorkie on Monday they ran some test did x r rays $600 later he left with all sorts of medicines and was diagnosed with gum disease!!!! Well my dog has spent the last 2 days in the hospital with possible kidney failure, was diagnosed with addisons, low heart rate and low body temperature. The only reason they get one star is because 0 is not available. It very very sad that they dont care ... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. It saddens us to learn that your experience did not meet with these expectations. We hope that you were able to reach us directly to discuss this is further detail.
If I could give zero stars I would. Banfield has changed from a pet loving organization to that of pure cross sell of services pets do not need, as well as they do not honor their Wellness Plan terms. We had an appointment scheduled a month in advance for shots for our pets. When we arrived, the vet was "temporarily closed". ** other words, they had no vets. However, Banfield is still obligated to provide services. We were unable to get our vaccinations from Banfield and had to pay another vet.I've reached out many times to ... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Stop!!! Dont do it! It sounds like a good deal but its not and once you sign on the dotted line your in for the whole year of payment regardless of what they promise and dont deliver! Ive been with them for 14 years and it was fine until my animal actually had a problem they misdiagnosed an enlarged heart for congestive heart failure and wouldnt give my dog the dental service I paid for. They didnt know that a female wolfhound could take up to two years to begin their cycles. Their ***** exams and blood tests are often wrong... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I tried canceling my Banfield Optimum Wellness Plan I have had on my *********************** for years. They will not let me cancel and not be charged anything else. They have ridiculous fees you pay if you cancel before plan expires. This is fraud! I will never deal with Banfield again once this plan is cancelled.
Business response:
Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 3.2 star rating with 1,908 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is closed now. It will open tomorrow at 9:00 a.m.
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