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Banfield Pet Hospital
- Veterinarians
- Moorestown, NJ
About this business
Location details
1331 Nixon Dr, Moorestown, NJ, 08057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
I have been a banfield OWP member with multiple dogs for almost a decade. I recently had 4 dogs on OWP, but in the last year the level of customer service and quality of care has significantly decreased to the point where we have removed our oldest dog from their care and changed his vet, and have cancelled the auto renewals on our three remaining OWPs. I would have just taken my other three out of their care immediately if it werent for the cost to cancel the plans. Today I was trying to downgrade my current puppy plan beca... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I have been coming to Banfield for many years but the last 2 appointments I have had I have wanted over an hour to been seen ! This is ridiculous! I dont recommend going to the Banfield in ******* **
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I have been coming to Banfield for many years but the last 2 appointments I have had I have wanted over an hour to been seen ! This is ridiculous! I dont recommend going to the Banfield in ******* **
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
My dog was seen at this clinic on Friday, 6/30. Hes had some health issues the previous weeks and we were advised to take him to Banfield. At that time, my dog had been lethargic, stopped eating and had a persistent cough. The morning of the appointment, my dog was so lethargic, I had to carry him to the car.I specifically mentioned all details over the phone, as well as in person. Once the visit was over, I received a phone call from Banfield saying omg! Hes like totally fine, hes like super happy! Blood test came back tota... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
My dog was seen at this clinic on Friday, 6/30. Hes had some health issues the previous weeks and we were advised to take him to Banfield. At that time, my dog had been lethargic, stopped eating and had a persistent cough. The morning of the appointment, my dog was so lethargic, I had to carry him to the car.I specifically mentioned all details over the phone, as well as in person. Once the visit was over, I received a phone call from Banfield saying omg! Hes like totally fine, hes like super happy! Blood test came back tota... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
AVOID THIS PLACE AT ALL COSTS.Bringing your pet to Banfield will prove to be a very frustrating, expensive mistake. They are one of the few veterinarian "hospitals" that offer pet parents a scheduled plan to ensure their pet gets all the shots and care they need. With alleged unlimited visits and reminders of when shots are due it seems like a great affordable way to enure your pet is all set. That is until you actually need them. They're happy to conduct ** tests that the average healthy pet would not regularly need and get... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
AVOID THIS PLACE AT ALL COSTS.Bringing your pet to Banfield will prove to be a very frustrating, expensive mistake. They are one of the few veterinarian "hospitals" that offer pet parents a scheduled plan to ensure their pet gets all the shots and care they need. With alleged unlimited visits and reminders of when shots are due it seems like a great affordable way to enure your pet is all set. That is until you actually need them. They're happy to conduct ** tests that the average healthy pet would not regularly need and get... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I received an unexpected voicemail from Banfield Pet in **************, **, claiming that I owe them $118.24. I have never taken my pet to their facility nor signed up for their services. Despite this, I received a threatening call stating that my account would be sent to a collections agency if I did not pay by 5 pm. After conducting some research online, this may be a common scam and a significant consumer issue. When I requested my account number, the representative could not provide one but insisted I pay by 5 pm. This d... read more
Business response:
We would like the opportunity to learn more this matter and clear up any inaccurate account information. Please reach out to us at *************************************************************************** at your convenience so we can try to address your concerns.
I received an unexpected voicemail from Banfield Pet in **************, **, claiming that I owe them $118.24. I have never taken my pet to their facility nor signed up for their services. Despite this, I received a threatening call stating that my account would be sent to a collections agency if I did not pay by 5 pm. After conducting some research online, this may be a common scam and a significant consumer issue. When I requested my account number, the representative could not provide one but insisted I pay by 5 pm. This d... read more
Business response:
We would like the opportunity to learn more this matter and clear up any inaccurate account information. Please reach out to us at *************************************************************************** at your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 3.2 star rating with 1,908 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is closed now. It will open at 9:00 a.m.
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