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Banfield Pet Hospital
- Veterinarians
- Moorestown, NJ
About this business
Location details
1331 Nixon Dr, Moorestown, NJ, 08057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
My dogs have been om plan for 10 to 12 years. At first it was great, then it wasn't. After covid horrible hours and appt times This morning my dog had an issue getting up. Called they said they were to busy We'd have to wait til tomorrow. Ended up at emergency vet *** had to put her to sleep as she was bleeding out.Called banfield ans they told me I still have to pay for 8 mos Of a plan for my now deceased pet because we came in for our comprehensive visit This is bs paying 8 mos at ***** for a deceased dog. Don't use them. ... read more
My dogs have been om plan for 10 to 12 years. At first it was great, then it wasn't. After covid horrible hours and appt times This morning my dog had an issue getting up. Called they said they were to busy We'd have to wait til tomorrow. Ended up at emergency vet *** had to put her to sleep as she was bleeding out.Called banfield ans they told me I still have to pay for 8 mos Of a plan for my now deceased pet because we came in for our comprehensive visit This is bs paying 8 mos at ***** for a deceased dog. Don't use them. ... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We hope that you were able to reach us directly to discuss this is further detail.
You pay them to help your animals and they tell you they will get better that a lie my pet passed away the same day I paid them
You pay them to help your animals and they tell you they will get better that a lie my pet passed away the same day I paid them
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. It saddens us to learn that your experience did not meet with these expectations. We hope that you were able to reach us directly to discuss this is further detail.
Meg * 05/15/2023 1. Overcharge for Wellness Plan: I never acquiesced to getting the higher level Wellness Plan. The monthly price went from $65 to $83 without my consent. That really angered me. I had read about complaints and lawsuits that Banfields Wellness Plan was not cost effective. I never signed a contract nor was I notified that the price would change. I felt I couldnt trust Banfield after that.2. Authoritarian Behavior Concerning Vaccinations: I also read that Banfield prods their customers into unnecessary vaccinat... read more
Meg * 05/15/2023 1. Overcharge for Wellness Plan: I never acquiesced to getting the higher level Wellness Plan. The monthly price went from $65 to $83 without my consent. That really angered me. I had read about complaints and lawsuits that Banfields Wellness Plan was not cost effective. I never signed a contract nor was I notified that the price would change. I felt I couldnt trust Banfield after that.2. Authoritarian Behavior Concerning Vaccinations: I also read that Banfield prods their customers into unnecessary vaccinat... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. It saddens us to learn that your experience did not meet with these expectations. We hope that you were able to reach us directly to discuss this is further detail.
This company if you can call it that will not respond to complaints, and even try to Collect money from people who did not even sign a contract with them,they take a creidt card put it on file then when they have problems processing it they don't let anyone know and send to collections. Stay as far away from them as you can they over priced and under perform. You call ************** to speak to management they say no and hang the phone up on you.
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
This company if you can call it that will not respond to complaints, and even try to Collect money from people who did not even sign a contract with them,they take a creidt card put it on file then when they have problems processing it they don't let anyone know and send to collections. Stay as far away from them as you can they over priced and under perform. You call ************** to speak to management they say no and hang the phone up on you.
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
This *******, ** facility and their Banfield Hospital health care plan is good in theory for healthy pets and if you do not need their services in any kind of hurry, such as with a sick animal. They certainly are not a "hospital"in the true sense and that is very misleading. Recently I had a very sick pet and they could not get me in for over a week and that was just a drop off, where I could not go in with my pet during the visit. I was refused an earlier appointment from the doctors as well. The ******** store did accomoda... read more
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 3.2 star rating with 1,908 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is open now. It will close at 7:00 p.m.
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