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Banfield Pet Hospital
- Veterinarians
- Moorestown, NJ
About this business
Location details
1331 Nixon Dr, Moorestown, NJ, 08057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
This *******, ** facility and their Banfield Hospital health care plan is good in theory for healthy pets and if you do not need their services in any kind of hurry, such as with a sick animal. They certainly are not a "hospital"in the true sense and that is very misleading. Recently I had a very sick pet and they could not get me in for over a week and that was just a drop off, where I could not go in with my pet during the visit. I was refused an earlier appointment from the doctors as well. The ******** store did accomoda... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. It saddens us to learn that your experience did not meet with these expectations. We hope that you were able to reach us directly to discuss this is further detail.
************************** had my cat, who was in a lot of pain, in her carrier for 3.5 hrs, did not exam her before having her tech call me asking for my permission to sedate my cat. I voiced my concern asking to speak to Dr ************************** The practicing manager called me about 30 minutes later to discuss my concerns. The manager was nice and validated my concerns, placed me on hold returning to tell me Dr ************************* is refusing to treat *****. I was appalled by this experience, not to mention tha... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. It saddens us to learn that your experience did not meet with these expectations. We hope that you were able to reach us directly to discuss this is further detail.
************************** had my cat, who was in a lot of pain, in her carrier for 3.5 hrs, did not exam her before having her tech call me asking for my permission to sedate my cat. I voiced my concern asking to speak to Dr ************************** The practicing manager called me about 30 minutes later to discuss my concerns. The manager was nice and validated my concerns, placed me on hold returning to tell me Dr ************************* is refusing to treat *****. I was appalled by this experience, not to mention tha... read more
Their plans are a total rip off! If I could give then a zero..I would..you end up taking your pet to a better CHEAPER vet because 90 percent of the things that go wrong, aren't covered..don't go there!
Business response:
We are sorry to hear about your disappointment with our Optimum Wellness Plans. We would like to learn more about your experience. Please reach out to us t *************************************************************************** at your convenience so we can try to address your concerns.
After being treated for a kidney infection back in September, my sweet dog was still having issues. I took her in for ************* in February. A week goes by & no news, so I called & was very rudely told "We'll call you when results come in!" Wait another ******** call, am then told "Oh we lost her labs, you need to bring her back in to have them done again" Thanks for letting me know. I take her back for labs in ********* told that they will expedite the ******** should get results within 2-4 days. The very next day, she ... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
After being treated for a kidney infection back in September, my sweet dog was still having issues. I took her in for ************* in February. A week goes by & no news, so I called & was very rudely told "We'll call you when results come in!" Wait another ******** call, am then told "Oh we lost her labs, you need to bring her back in to have them done again" Thanks for letting me know. I take her back for labs in ********* told that they will expedite the ******** should get results within 2-4 days. The very next day, she ... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Their plans are a total rip off! If I could give then a zero..I would..you end up taking your pet to a better CHEAPER vet because 90 percent of the things that go wrong, aren't covered..don't go there!
Business response:
We are sorry to hear about your disappointment with our Optimum Wellness Plans. We would like to learn more about your experience. Please reach out to us t *************************************************************************** at your convenience so we can try to address your concerns.
Im November, my dog, who was on an Optimum Wellness plan passed away. I cancelled my plan, but the company informed me that I still needed to complete two more payments. Im ******** my debit card on file for autopay had expired and I didnt realize the payment never went through for $55.36. I never received a phone call, email or anything in the mail about this unpaid bill. Last week, I received a bill from a collections agency for the amount stated above. I have called Banfield multiple times since receiving the collections ... read more
Im November, my dog, who was on an Optimum Wellness plan passed away. I cancelled my plan, but the company informed me that I still needed to complete two more payments. Im ******** my debit card on file for autopay had expired and I didnt realize the payment never went through for $55.36. I never received a phone call, email or anything in the mail about this unpaid bill. Last week, I received a bill from a collections agency for the amount stated above. I have called Banfield multiple times since receiving the collections ... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. It saddens us to learn that your experience did not meet with these expectations. We hope that you were able to reach us directly to discuss this is further detail.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 3.2 star rating with 1,908 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is closed now. It will open at 9:00 a.m.
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