Banfield Pet Hospital

John M 

on BBB

4 years ago

Banfield does illegal business practices. They tell you in person and on their contract that you can cancel at any time in office, through online and app and email. I left messages and emails to them and received automated response that they would reply within ***** hrs. After 3 months of attempting to actually speak to someone I contacted my bank. Then they finally responded to my bank stating I didnt cance correctly. I would never recommend this business 

Yrnehliz C 

on BBB

4 years ago

I have had my cat come to this Banfield for a year now and I have never been so disappointed with their service until about a week ago. I decided to get the soonest available date they had with a different doctor. I wanted my cat to get a dental examination and a check up. My cats appointment was at ****, and I received a call at 3:30pm telling me that my cat was difficult to work with. In summary telling me that they didnt do the check up or examination on my cat at all. I expressed my concern of Why was I not contacted as ... read more

Nieves B. 

on BBB

4 years ago

I had my pet on Banfield's wellness plan. What they don't tell you when you sign up is that you actually owe the full amount up front, but the offer you payment plans over a 12 month agreement. My pet of 13 years had to be euthanized yesterday, and although ****************** and ***** the assistant were wonderful people, when I contact Banfield to cancel my plan, I was told I owed them $419.65. Each time I took my pet there, it was never fully covered by the plan anyway and I always paid between $200 to over $1,000 for serv... read more

Stephanie A 

on BBB

4 years ago

I have had my two dogs on the wellness plan for 10 and 7 years. In that time, I have had to take them to the emergency vet so many times because this location couldn't offer an appointment for 1-3 weeks. Further than that, when I went to take my one dog off the plan, they told me they couldn't fit his teeth cleaning in before the contract end date, which was 3 months out. I called recently to get my dog's thyroid medication refilled and after 4 phone calls, still can't get the dr. to sign off on the prescription OR even get ... read more

Brianna L 

on BBB

4 years ago

Company treats employees poorly & only care about the numbers. I worked for this company for close to 4 **************** due to the poor support from management . They only care about selling wellness plans that clients are never able to fully use due to hospitals being overbooked. Employees are underpaid, overworked & hospitals are always short staffed. After I resigned my paycheck was incorrect & I have attempted to reach out to corporate for about 5 months. No correction has been made to date so basically I worked for fre... read more

Shawna K 

on BBB

4 years ago

Banfield is a joke. They profit off of your pet and only strive to make commission over actually caring about the "wellness" of your pet. Our pet passed away 2 weeks ago, and after attempting to cancel her wellness plan, they told me that we would have to continue to pay for coverage for the next 6 months for her and wait for it to cancel in March 2023. Why am I paying coverage for the next 6 months for an animal that is physically no longer here? Also, we had called the day after her passing to ask about cremation services.... read more

Linda B 

on BBB

4 years ago

Banfield is not a pet hospital. If your dog is sick or needs real care, they send you elsewhere. They only care about upselling you products and services. You would be better off saving the money you are paying them and going to a real vet. Do not fall for their tricks the word pet hospital is a real stretch. I'm surprised they get away with it! I would give them no stars if I could. 

Diane B. 

on BBB

4 years ago

This place is a money grab they prescribed a medication that they never have so we have had to go through chewy. They tell me we are in a relationship but only want to see your pet when its time to pay money! Dont use Banfield its a joke a ************************** is absolutely trash! This is the Banfield located at ****************************************************** Dont go there! 

Latoya m 

on BBB

4 years ago

Im extremely upset that I took my dog **** to get spayed at Banfield. She was wearing a cone on her head and the tie wrap was so tight around her neck that it scraped her neck. I had to bring her back to the vet for a look at her neck. The vet provided her with the wrong size cone. I had to pay ***** for antibiotics for her neck because of their mistake.