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Banfield Pet Hospital
- Veterinarians
- Moorestown, NJ
About this business
Location details
1331 Nixon Dr, Moorestown, NJ, 08057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
We initially started going to our local Banfield in 2019 after the adoption of a senior beagle. We had a good experience that first year - we saw the same vet each visit, appointments were available within the week, we really liked our vet. The Wellness plan was actually a great deal for a dog that we didnt know well that had a lot of issues. They got him tuned up pretty quickly. Then COVID hit and I dont know what changed but it went downhill fast. I can understand the need for walk-back and drop-off visits during COVID, bu... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Staff is great but the wellness program is a rip off. You do not save money by enrolling your pet and if you pet passes away they make you pay out the annual monthly enrollment charge.
Business response:
We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
all they care about is money !!!!!!!!!!!! they don't care one bit about your pet. they want to get you in there and act like they care and then they start hitting you with all the things you should do or things you need to do and try and rack up the charges as much as they can. then if you decide not to do all that they have suggested they try and make you feel like c*** that your choosing not to do whatever they are suggesting. they use the love you have for your pet as a weapon to get as money as they can out of you!!!!!!!... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
My pup ***** got in a brutal doggy scuffle yesterday- hurt his leg but hes healin up quickly! ??Just want to shout out to Banfield Pet Hospital on 82nd for their amazing and sweet assistance! I called and talked to **** (hospital manager), texted him photos, he kindly gave me all the advice so we could avoid an anxious (and turns out, unnecessary) trip to the vet. **** was concerned, realistic and responsive. I couldnt be more grateful! Thank you so much!
Business response:
Thank you for your kinds words and for sharing your experience.
Do not go here. They will rob you of all your money. The Wellness program is a total scam. I can not say it enough. I just had to pay $325 to get out of the wellness program. I am currently fighting to get it removed.
Business response:
We are sorry to read about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
The location nearest to my home failed to communicate to me that my dog had a severe heart murmur, we caught it too late after I took her to another emergency veterinarian not affiliated with Banfield. Lost her to heart failure this past weekend. Never trusting Banfield with a pet ever again.
Business response:
As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I strongly encourage anyone NOT to enroll in the Wellness Plan. Please go to a Veterinarian or animal hospital and pay the 1 time fee. My dog died days after his comprehensive visit; when the doctor told me he was doing well just growing old. When I chatted with Banfield (couldn't reach over the phone) I was told that the 1 visit cost $600!!! That I couldn't cancel my plan and would have to wait for the renewal date in March 2023. I think there should be a law against this practice. I am going to contact my state legislator ... read more
Business response:
We are sorry to hear about your experience. Optimum Wellness Plans (***s) are customized packages of pet care services. The *** package of preventive care services is designed to be delivered over the course of a year. If you would like to discuss your *** account please contact us at ****************************************************************************
Banfield lovers,This post is all about to explain the greediness of Banfield wellness optimum plans, if you are currently a wellness optimum plan member, beware, this plan is a big scam, you know why, because you will have to pay this plan's premium every month even if your pet passes away, yes you read it correct, no matter even if your pet passes away, they will want you to complete the full year payment, please continue to read my story. I had my pet dog "Maya" ****** retriever with Banfield since May 2011, so if you calc... read more
Business response:
We are sorry to hear about your experience. Optimum Wellness Plans (***s) are customized packages of pet care services. The *** package of preventive care services is designed to be delivered over the course of a year. If you would like to discuss your *** account please contact us at ***************************************************************************
Im an a Banfield wellness plan customer who is paying $90+ a month (including spay). I have been paying the plan for a year and it is about to be renewed next month. My dog got some skin issue last month. She was itchy and she kept biting her hair off. So I called Banfield near me and I was told that my dog has to wait for 6 weeks before a vet is available to see her. I tried all Banfield hospital within 30 miles radius and I was told the same thing. (I live in **********************)So it doesnt matter how good your wellnes... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 3.2 star rating with 1,908 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is closed now. It will open at 9:00 a.m.
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