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Banfield Pet Hospital
- Veterinarians
- Moorestown, NJ
About this business
Location details
1331 Nixon Dr, Moorestown, NJ, 08057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
***********, We have been customers of yours for many years. We moved to ******* last year with our dog while our cat remained behind.We loved the service at your ********** ** store and continue to maintain a policy there for our cat.When we arrived in ******* we signed up at your ************** location expecting to same quality and care. We were so unhappy with the service and irresponsible behavior of your staff. Our dog was very sick and we were told the sooner he could be seen was over two weeks out. I explained he has... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Worst customer service and worst company. Such a scam. Ive been paying for a monthly plan for my dog for the last couple years. They sent a bunch of emails saying my dog is due for some services so I brought her in. Once the appointment ended, they charged me $500!! Usually my plan covers it so I called customer service. They were so rude, I take pride in never being rude to agents, but apparently this did not go both ways. They said my plan expired a week prior. No emails letting me know i needed to renew. When I explained ... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Worst customer service and worst company. Such a scam. Ive been paying for a monthly plan for my dog for the last couple years. They sent a bunch of emails saying my dog is due for some services so I brought her in. Once the appointment ended, they charged me $500!! Usually my plan covers it so I called customer service. They were so rude, I take pride in never being rude to agents, but apparently this did not go both ways. They said my plan expired a week prior. No emails letting me know i needed to renew. When I explained ... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Disappointed ??. Im a regular client Have spent lots of money on upkeep with my dog with them. Called in prescriptions and pharmacy never heard back all day. I called several times was told this would be done by end of day. They didnt. This was a known med. I have recently stop filling with them and getting elsewhere. I believe this is the problem. They are more concerned with their money. Im sure if I called and filled it there I wouldve received my script the same day. I know this because I have done that before. ??. Not s... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
My dog just died so I went into my local Banfield to have him cremated and they gave me the card with the number and email to cancel the plan I was on. I sent an email and they replied I had used over $900 already (on 1 visit) so I would need to continue to pay but they would knock off my last 2 payments. I've been with them for 23 years woth 2 different dogs. I will no longer go back when I get my next dog. No compassion or any thought about keeping your good clients to happy so they return. I'm disgusted.
Business response:
We are sorry to read about your experience. Please reach out to our Wellness Plan Relations Team at *************************************************************************** at your convenience so we can try to address your concerns.
Disappointed ??. Im a regular client Have spent lots of money on upkeep with my dog with them. Called in prescriptions and pharmacy never heard back all day. I called several times was told this would be done by end of day. They didnt. This was a known med. I have recently stop filling with them and getting elsewhere. I believe this is the problem. They are more concerned with their money. Im sure if I called and filled it there I wouldve received my script the same day. I know this because I have done that before. ??. Not s... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
My dog just died so I went into my local Banfield to have him cremated and they gave me the card with the number and email to cancel the plan I was on. I sent an email and they replied I had used over $900 already (on 1 visit) so I would need to continue to pay but they would knock off my last 2 payments. I've been with them for 23 years woth 2 different dogs. I will no longer go back when I get my next dog. No compassion or any thought about keeping your good clients to happy so they return. I'm disgusted.
Business response:
We are sorry to read about your experience. Please reach out to our Wellness Plan Relations Team at *************************************************************************** at your convenience so we can try to address your concerns.
Really, it should be zero stars. If zero was an option, that's what we would choose.We will not be taking our pet back to the Banfield ********, ** location, Y'all because they did not advise us the store would be closed due to a doctor shortage on March 23rd. With no idea that the store was closed, we showed up on March 23rd at 7:30 am for our confirmed appointment, only to find the store has been closed for 2 days!. No phone call, no email, no text notifying us of the store closure. We called Banfield the next day and aske... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Really, it should be zero stars. If zero was an option, that's what we would choose.We will not be taking our pet back to the Banfield ********, ** location, Y'all because they did not advise us the store would be closed due to a doctor shortage on March 23rd. With no idea that the store was closed, we showed up on March 23rd at 7:30 am for our confirmed appointment, only to find the store has been closed for 2 days!. No phone call, no email, no text notifying us of the store closure. We called Banfield the next day and aske... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 3.2 star rating with 1,908 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is open now. It will close at 7:00 p.m.
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