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Banfield Pet Hospital
- Veterinarians
- Moorestown, NJ
About this business
Location details
1331 Nixon Dr, Moorestown, NJ, 08057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
I know theres people out there saying that this insurance with Banfield is great but I think its not worth the effort of trying to take your pet inside their office simply junk I would like to give no stars Theyre blaming it on the pandemic even before the pandemic the services was garbage simply garbage you pay your fees you go inside the office and its just a waiting period I cant not come to deal with it horrible please do your investigation before taking your pet to Banfield
Business response:
We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
My dog was caged for over 5 hours without food or water. In addition she was not allowed to relieve herself in dignified and sanitary way. When I picked her up after 5 hours she was covered in f**** and urine. She was at Banfield for a "comprehensive exam" All they did was weigh her. There are no shareable records on the App other than her weight. The Dr. **** she is overweight although the weight tracker on the App states that her weight is ideal? When I picked her up she was scared and trembling. I called another vet as sh... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I had been with Banfield for over 23 years in several different states. Since the pandemic (2years) I was not able to bring my pet in for care as originally signed up for in their wellness plan . No in-person meeting . Either leave the dog alone all day at their site or you have to make a special appointment ( very few available) where they take the animal away and examine without you there. But bring him back to you when done. I work retail and my schedule is only posted two weeks out. I couldn't schedule an appointment as ... read more
Business response:
We are sorry to read about your experience. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Banfield inside Petsmart in ******* have bad customer service. ********************** customer service oer the phone gave us inaccurate information & when we tried to bring our puppy in for heartworm appt. it became chaotic with the workers inside the ******* Location after it was explained to them what was told to us over the phone. Then, one worker says "when yall decides what yall wanna do then come back" & when getting into my vehicle another worker from the back who gave my puppy back comes out the store & yells "Well B... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
They barely have appointments available, are not clear with their instructions, and do not follow up with your pets. I paid to have my dog's heartworm test over $150 so that they can provide me with the prescription, and continued to give him what I had on hand. And now because they have no records of me fulfilling the prescription they want me to dish out another $150 to get another test. No one cared to call me to let me know I needed to fulfill the prescription within 30 days. And my dog can't just take the test, I have t... read more
Business response:
As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
4/7/2022 10am today I attempted to call BANFIELD PET HOSPITAL for appointment rang at least 8 times voice mail said try later 3:30 pm tried again rang no answer. voice mail call back later again. .Went on their web site 3 times would not allow me make make reservation says to call their Canoga Park ** clinic.THANK ALL OF YOU FOR YOU REMARKS HOW DOES THIS VET PRACTICE STAY IN BUSINESS NEVER IN MY LIFE WOULD I ALLOW SOMEONE TO ACT THIS WAY.THEY DO NOT EVEN ANSWER THEIR PHONE I GOT A FREE VET VISIT COUPON THEY ARE A ONE STAR!!!... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Every time I call, I'm put on hold and after 15 mins it automatically hangs up on me. They don't even ask if I could hold, please. It's extremely rude.
Business response:
We are sorry to read about your experience. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
This is the absolute worst "vet". They only care about money for wellness plans and do not actually care for the wellness of the pet. My Bulldog has severe anxiety when at the vet. I have expressed this many times. They shove her in a cage all day and over book their appointments. The last time she was dropped off, I picked her up and she would not eat, drank so much water and was shaking the entire night. I called to express my concern and was told they offer the pets water but they don't always take it. I specifically aske... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
We have been Banfield customers for over 20 years in areas where a Hospital was located. Never have we been so horrified at the lack of customer service and care for our *********************. Our latest rescue has been to Banfield for four times in 2 months with symptoms that have not responded to treatment. The latest straw is that a test result taken on Friday April 1, 2022 has not been uploaded into our pet's account and we have been rebuffed since Monday in getting the practicing vets in this hospital to call us and pro... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 3.2 star rating with 1,908 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is closed now. It will open at 9:00 a.m.
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