Banfield Pet Hospital

Kayla T 

on BBB

4 years ago

AM TRAUMATIZED.This morning I took my sweet pitty, ***** to Banfield hospital. She had a lump by her stomach and I was desperate to get it checked. I dropped **** off at 8:15am. By 1:45pm I still had not received a call from them to pick her up so I called myself. I was told she had too much energy for them to get a sample of the lump. So they told me they will schedule me for a week later and give me a Sedative?? to calm her down. And they told me I can get her at 2:30pm. I was already upset at the fact that my dog was in a... read more

Justin K 

on BBB

4 years ago

We have been a member of Banfield since adopting our dog. Due to a recent experience with the ********, ** (#****) we will no longer be renewing our membership. I had tried to find an appointment on the app and when trying to book an appointment the app noted there was no availability for over 2 months! I then tried to call the location once the location opened and the lady who answered the phone was extremely rude. I call the morning of March 12, 2022, to try to see if there were any last-minute cancellations and/or get mor... read more

Todd G 

on BBB

4 years ago

Horrible company.My dog recently passed away....however my billing certainly did not....they are continuing to **** through the end of the contract....not saying they are getting paid another dime, they are continuing to ****.This is the run down Wal Mart of vet care, do anything you can to go local....these guys are all about the cash and making sure they have a spot within Petsmart.....make no mistake about it, they do not care one bit about your pet. 

T. L. 

on BBB

4 years ago

I have had a wellness plan for 6 years and now hospital in ****** closed without any notification to me and I have told by the one in ********* called mercy hospital is unable to give me a appointment even though my dog is due a rabies shot until September and this is after several attempts to even get a person on the phone to respond. How is this honoring the insurance plan you sold me on first visit. Unacceptable and being told I could try one a hour away in ***** ** to drop off and then pick up several hours later or go t... read more

Marilyn r 

on BBB

4 years ago

We have had the wellness plan for several of our dogs over the years. I never felt I was saving money however I did feel more comfortable knowing they would be familiar with my dog. I tried to cancel the wellness plan since my beloved dog recently passed and was told I could not do this. Even though my dog is unable to receive any services or care from them I still must pay the monthly premrium for another 5 months. This is so totally rediculous and right out evil.. I used my brothers debit card to pay for a couple of visits... read more

Lester D 

on BBB

4 years ago

I have a monthly contract with Banfield, *******************, **. for almost 10 years and I took my English Bulldog for the yearly checkup on February 21, 2022. Within four days get got pnemonia and I had to take her to the 24 hour vet emergency services to be put in an oxygen chamber and receive antibiotics. On 3/3/2022 she went into cardiac arrest and I had to put her down after three days of treatment. The cost of this treatment was just over $5000.I called to stop the contract services but Banfield corporate said I had t... read more

tiffany b. 

on BBB

4 years ago

Banfield Vet Coal Creek. We have cancled our membership. We are finding a new vet. But beyond that, I have to tell you how disappointed I am with Sonjas treatment recently. We have been in your facility every week for months and months. She knows every doctor, every tech, every person in that clinic, and every one of you know her. And when she went into a crisis situation,on Sunday the 20th of Feb. She was turned away, because you were closing soon.. Just call an ER.. So I did. Instead of getting her in the car and to you in... read more

N. D. 

on BBB

4 years ago

Worst customer service, waste of money. I have called, emailed and dropped by to get help with my pup. They don't care. I have left on hold 42 mins ...twice. I even drove there, while I was still on hold. Two find them behind the counter talking. I show them my phone showing them I was still on hold. I've told by Banfield who i ***** per month to take my dog across the street to City VET. 

Cristina M 

on BBB

4 years ago

This place is just a chain that takes your money. They did not care for my dog, misdiagnosed her and sent her home with not only the wrong medication but also ***** fever. I am currently still waiting for a call back from them since Friday morning 02/25/22 at 9am. My dog almost bled out and died. Thankfully I was able to find a vet that got her on the right medications and saved her life.