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Banfield Pet Hospital
- Veterinarians
- Moorestown, NJ
About this business
Location details
1331 Nixon Dr, Moorestown, NJ, 08057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
**************** has usually been pleasant. My older dog has been on a supposed OPTIMUM WELLNESS PLAN for years since she was rescued. She started having issues so on her comprehensive exam the vet was very understanding and concerned she put her on heart meds n said if anything else happens bring her in for further testing.. my dog has a seizure in the early morning Banfield is open so I call and ask if she can be checked just briefly ears nose breathing. I speak with ******* and she speaks with ************** and refers me... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
**************** has usually been pleasant. My older dog has been on a supposed OPTIMUM WELLNESS PLAN for years since she was rescued. She started having issues so on her comprehensive exam the vet was very understanding and concerned she put her on heart meds n said if anything else happens bring her in for further testing.. my dog has a seizure in the early morning Banfield is open so I call and ask if she can be checked just briefly ears nose breathing. I speak with ******* and she speaks with ************** and refers me... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
This review is for Banfield corporate as a whole, not any particular banfield location. As a matter of fact, the Banfield location staff has usually been pretty good. I learned that after my pet passed, I would still have to pay the full year contract out. This is ridiculous. Come up with a better solution Banfield and shame on you for this. To add icing to the cake, you have to call corporate to cancel, but they keep you on hold for a LONGGG time. When I tried calling last week, it was "55 minutes" and it never went down. S... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
This review is for Banfield corporate as a whole, not any particular banfield location. As a matter of fact, the Banfield location staff has usually been pretty good. I learned that after my pet passed, I would still have to pay the full year contract out. This is ridiculous. Come up with a better solution Banfield and shame on you for this. To add icing to the cake, you have to call corporate to cancel, but they keep you on hold for a LONGGG time. When I tried calling last week, it was "55 minutes" and it never went down. S... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I am only giving Banfield 1 star because of this ... there was a dog that we had rescued off the street we had him for a week trying to find his owner and no one showed. We then decided that we needed to keep him and so we took him to Banfield. We signed him up for the wellness plan and got him most of his shots including his rabies tag. First they would not allow us to go into a room with him which I find rather odd, but OK. We get him home and on New Years Eve his "owner" I use that word loosely (a story for another day.) ... read more
Business response:
We are sorry to read about your experience. Optimum Wellness Plans (****) are customized packages of pet care services. Designed to provide annual preventive care to help keep pets healthy, wellness plans include nose-to-tail exams, vaccines, early screening diagnostics, parasite control and prevention, professional dental care, 24/7 access to Vet Chat on-demand support on the Banfield app and more. While clients can cancel their OWP package at any time there may be a balance owed based on the services already provided from ... read more
I am only giving Banfield 1 star because of this ... there was a dog that we had rescued off the street we had him for a week trying to find his owner and no one showed. We then decided that we needed to keep him and so we took him to Banfield. We signed him up for the wellness plan and got him most of his shots including his rabies tag. First they would not allow us to go into a room with him which I find rather odd, but OK. We get him home and on New Years Eve his "owner" I use that word loosely (a story for another day.) ... read more
Business response:
We are sorry to read about your experience. Optimum Wellness Plans (****) are customized packages of pet care services. Designed to provide annual preventive care to help keep pets healthy, wellness plans include nose-to-tail exams, vaccines, early screening diagnostics, parasite control and prevention, professional dental care, 24/7 access to Vet Chat on-demand support on the Banfield app and more. While clients can cancel their OWP package at any time there may be a balance owed based on the services already provided from ... read more
The Banfield Vet failed to provide adequate post-operative guidance, and our beloved six-year-old dog died of septic shock two days later. Our aftercare instructions made NO reference to extreme danger during the first 72 hours and NO indication of signs of sepsis or shock. By the time we went to a truly skilled veterinarian at an unrelated 24-hour hospital, it was too late. Banfield was grossly negligent, our dog son suffered in the extreme, and we are bereft. Banfields inadequate performance not only led to our pets death,... read more
Business response:
We are sorry to read about your loss. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
The Banfield Vet failed to provide adequate post-operative guidance, and our beloved six-year-old dog died of septic shock two days later. Our aftercare instructions made NO reference to extreme danger during the first 72 hours and NO indication of signs of sepsis or shock. By the time we went to a truly skilled veterinarian at an unrelated 24-hour hospital, it was too late. Banfield was grossly negligent, our dog son suffered in the extreme, and we are bereft. Banfields inadequate performance not only led to our pets death,... read more
Business response:
We are sorry to read about your loss. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
They cancelled my plan without mailing me any notice and demanded that I pay the remaining six months of the plan in full including paying for monthly retail items called simparica flea medicine and pro heart heart worm medicine that my dog will never receive and that they can sell to someone else. They are also making me pay over $400 for a dental cleaning that my dog will never have this year since they cancelled my plan. The cost of these items alone cost more than the $600+ they are making me pay them. Which is robbery b... read more
Business response:
Optimum Wellness Plans (****) are customized packages of pet care services. Designed to provide annual preventive care to help keep pets healthy, wellness plans include nose-to-tail exams, vaccines, early screening diagnostics, parasite control and prevention, professional dental care, 24/7 access to Vet Chat on-demand support on the Banfield app and more. It sounds like there may have been some banking/account issues. Please contact us at *************************************************************************** so that we... read more
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 3.2 star rating with 1,908 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is closed now. It will open at 9:00 a.m.
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