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Banfield Pet Hospital
- Veterinarians
- Moorestown, NJ
About this business
Location details
1331 Nixon Dr, Moorestown, NJ, 08057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
I enrolled my dog ***** in their wellness program since be was 3 months old. He is now going on 7 years. I kept up with all the preventive care appointments. In November of 2020, I took him in for his wellness check according to them everything look fine his sugars levels were a little off. By January **** my dog was blind. I feel that they would have been able to prevent it by giving him diabetes meds. I just took him to see another veterinarian at easyvet and was told that he has a heart murmur grade III, you think that Ba... read more
Business response:
We are sorry to read about your experience and ******* condition. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
On the positive note, I like how they keep track of needed vaccines/ meds and send reminders.However, in the past couple of years it appears they have taken more customers than they can handle. This is the second time my dog has an active ear infection, I have called 4 different locations near me and there is no appointment available (earliest appt available is 10 days out). So they take the monthly payments, but never have availability when my dog is sick. This seems extremely unethical as they should stop taking more custo... read more
Business response:
As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. While at times there is a delay in available in-hospital appointments, our teams do offer same day appointments, drop off/on-room appointments, virtual visits and 24/7 veterinary advice via VetChat. That all being said it does not sound as though these options were offered to you. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************... read more
STAY AWAY!!! I had the worst experience with them. They sell the plan as insurance at the hospital, to later find out that it is a pre-paid plan for 2 visits per year. We liked the doctor my cat saw. Then he was no longer working at this location and they told be to go to another banfield if I wanted to see him which was 40 min away. I took him to my local center for his last visit with a diferent doctor. They gave me a long list of things that were performed. My cat was in for no longer than 7 minutes. It seemed impossible ... read more
Business response:
Optimum Wellness Plans (***s) are customized packages of pet care services. Designed to provide annual preventive care to help keep pets healthy, wellness plans include: nose-to-tail exams, vaccines, early screening diagnostics, parasite control and prevention, professional dental care, 24/7 access to Vet Chat on-demand support on the Banfield app and more. Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions; however, discounts would apply. The *** package of prevent... read more
I got my first dog and went to Banfield as I saw they had plenty of locations in case I had to travel. They have predatory business practices, not information that I was signing a 1 year contract and wasted the coupon I brought. Signing up for a plan on day 1 would not have been necessary and just a scam to get me to pay. Then on the second visit, had incredibly distant appointment windows when needing to bring my dog in. As I had not seen an agreement stating it would be a 1 year contract nor advised of it, I chose to end m... read more
Business response:
As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. While at times there is a delay in available in-hospital appointments, our teams do offer same day appointments, drop off/on-room appointments, virtual visits and 24/7 veterinary advice via VetChat. That all being said it does not sound as though these options were offered to you. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************... read more
I used the services of Banfield for 7 Years. Several things happened, and I changed locations thinking that it was specific to a location but it isnt. Banfield has vets on rotation, if you get a good one, great, if you dont, you probably wont know until its too late. I got my dog as a puppy and for the first few years she didnt need much attention, so things were fine. To keep it short Ill tell you about the last thing that happened, that really did it for me. I took my dog there for her preventative shot, and they told me s... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
DO NOT GET BANFIELD OPTIMUM WELLNESS PLANS (***) FOR YOUR PET!!!! I have been a paying customer for many years for my two dogs. Then on November 11, 2021, my dog ****** passed away, and a few days later I called Banfield to cancel ******'s ***. To my surprise, the customer service rep informed me that I owed $360.28 for canceling ******'s plan. Without going into too much detail, the customer service rep said because I am canceling ******'s plan, the previously rendered services at a "discounted" rate are now priced full pri... read more
Business response:
We are sorry to hear about the loss of ******* Have you spoken with our Wellness Plan Relations Team? They will be able to review the account and may be able to assist you in cancellation options. The team can be reached at ***************************************************************************
Banfield did the bare minimum and was only concerned about payment and not the deadly condition of my boy Tango. He was healthy and died from parvo that was caught early enough to survive. They barley gave him enough fluids and told me not to administer any at home because he would get better and do it himself. He kept getting sicker. I called frantically because he had become unresponsive and they told me to save the money for another clinic visit with them and take him to an emergency clinic that didnt open until 6 pm that... read more
Business response:
We are sorry to read about your experience and your loss. Parvo is a fast progressing illness and can be devastating. Your experience does not meet the level of care and compassion we expect within our practice. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
THEIR PET PLANS CAN ROB YOU OF MONEY! I had to PAY THEM!! after my dog died TO GET HIM OFF OF THEIR WELLNESS PLAN. Heartless! Today, when I asked to get my cat OFF of their plan, they told me I had to pay $681.22 to remove him off of the plan OR pay $39.95 per month until 6/22/2022 when the plan expires. MONEY HUNGRY COMPANY. They also did a comprehensive exam on my cat but told my husband later when he picked her up, that they never even took her out of her kennel because they labeled her as biter!! In her chart. Terrible p... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We hope that you were able to reach us directly to discuss this is further detail.
Utterly in shock how this company continues to run as a scam. They say you can cancel at anytime. But that is a lie. This company does not care about hardships. Their appointments have changed and the level of service is no longer the same. This company is horrible. I hope all their customers realize how horrible and lack of empathy they have and hopefully this company can disappear. They should not be in business with unclear terms and conditions. I happy I am no longer a member...even though I had to pay a scam fee to get ... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We hope that you were able to reach us directly to discuss this is further detail.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 3.2 star rating with 1,908 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is open now. It will close at 7:00 p.m.
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