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Banfield Pet Hospital
- Veterinarians
- Moorestown, NJ
About this business
Location details
1331 Nixon Dr, Moorestown, NJ, 08057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
This is a awful company that employs awful people who dont know their jobs or policies and procedures
Business response:
As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield ********** at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
0/10! Thieves, crooks, and liars. Continued charging my account after I tried to close it for over a year. Then sent me to collections for $400 more than I owed them! This is fraud and your whole company should be in jail. You're a disgrace.
Business response:
We are sorry to read about your experience. Please reach out to us at *************************************************************************** at your convenience so we can try to address your concerns.
This is a awful company that employs awful people who dont know their jobs or policies and procedures
Business response:
As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield ********** at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
My 87 year old mother took her dog to Banfield in La Jolla for a dental cleaning. The office claimed she had no appointment but told her to leave the dog and they would work him in. She returned and was told they suspect heart trouble and to return the following week to have a specialist perform tests. She was suspect because he recently had a checkup. The following day I called to not renew the Wellness Plan. I have called 3 times to receive confirmation they will not charge her credit card in January 2023. I have not recei... read more
Business response:
We are sorry to read about your experience. Unless you are an authorized third-party, we cannot share with you the details of the *** renewal/cancellation. Please have the owner of record reach out to us at *************************************************************************** your convenience so we can try to address your concerns.
My 87 year old mother took her dog to Banfield in La Jolla for a dental cleaning. The office claimed she had no appointment but told her to leave the dog and they would work him in. She returned and was told they suspect heart trouble and to return the following week to have a specialist perform tests. She was suspect because he recently had a checkup. The following day I called to not renew the Wellness Plan. I have called 3 times to receive confirmation they will not charge her credit card in January 2023. I have not recei... read more
Business response:
We are sorry to read about your experience. Unless you are an authorized third-party, we cannot share with you the details of the *** renewal/cancellation. Please have the owner of record reach out to us at *************************************************************************** your convenience so we can try to address your concerns.
We had a puppy. We signed up for their wellness plan in ****. Then we gave the puppy too are son. But before we did we had him fixed. So I know we were going to pay for his procedure. But were going to cancel after that. I went too there office at ****** to pick up the puppy and had a discussion with the girl she told me I would have to talk to office. Because they cant cancel the plain there. And the puppy just had *** fixed or a procedure . And that needed to completed before I could cancel. Thats okay. We new that. That I... read more
Business response:
We are sorry to read about your experience. We would like to learn more about your experience. Please reach out to us ****************************************************** at your convenience so we can try to address your concerns.
We had a puppy. We signed up for their wellness plan in ****. Then we gave the puppy too are son. But before we did we had him fixed. So I know we were going to pay for his procedure. But were going to cancel after that. I went too there office at ****** to pick up the puppy and had a discussion with the girl she told me I would have to talk to office. Because they cant cancel the plain there. And the puppy just had *** fixed or a procedure . And that needed to completed before I could cancel. Thats okay. We new that. That I... read more
Business response:
We are sorry to read about your experience. We would like to learn more about your experience. Please reach out to us ****************************************************** at your convenience so we can try to address your concerns.
This facility is a complete joke! First of all no one told me it was a contract for a whole year, secondary they just told me that "they don't have to legally notify me when bills are due" I've received no email and it never showed up on my pets page about a past due balance. This is completely absurd way to treat customers. They don't have reviews open or on on ****** either, they don't want people to know this information!
Business response:
We would be happy to review your account and the Optimum Wellness Plans terms and conditions. Please contact us directly at ***************************************************************************
This facility is a complete joke! First of all no one told me it was a contract for a whole year, secondary they just told me that "they don't have to legally notify me when bills are due" I've received no email and it never showed up on my pets page about a past due balance. This is completely absurd way to treat customers. They don't have reviews open or on on ****** either, they don't want people to know this information!
Business response:
We would be happy to review your account and the Optimum Wellness Plans terms and conditions. Please contact us directly at ***************************************************************************
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 3.2 star rating with 1,908 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is closed now. It will open at 9:00 a.m.
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