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Banfield Pet Hospital
- Veterinarians
- Moorestown, NJ
About this business
Location details
1331 Nixon Dr, Moorestown, NJ, 08057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
We have used Banfield Pet Hospital for about 10 years and have had good service. As with any large organization there is a mix of personalities and individual experiences and they can vary. I would would like to call out the Docs and Vet techs over at the *********** ********** location for exceptional care during the dozens of visits. Thank you for treating your patients and their humans with professionalism and compassion.
Business response:
Thank you for taking the time to share your experiences with us. We will make sure that your medical team receives these as well.
I had an ultrasound done on my lab today. I was quoted $420, $450, and finally paid $493. Why do we have a plan if its that outrageous amount. The doctor said next time it would be discounted. I wonder how much $420?
Business response:
Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I had an ultrasound done on my lab today. I was quoted $420, $450, and finally paid $493. Why do we have a plan if its that outrageous amount. The doctor said next time it would be discounted. I wonder how much $420?
Business response:
Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Do not go to the Banfield in ****************** . They **** . I had an appointment at 3pm and been here since 2:45pm & at 4:23 they just now taking him back to get his vaccinations . Highly dont recommend bringing your pet here . GO SOMEWHERE ELSE !!!
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Do not go to the Banfield in ****************** . They **** . I had an appointment at 3pm and been here since 2:45pm & at 4:23 they just now taking him back to get his vaccinations . Highly dont recommend bringing your pet here . GO SOMEWHERE ELSE !!!
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Do not care about your pet. Schedule your pet incorrectly and then tell you that you will have to reschedule. Front desk people have NO idea what they are doing.
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Do not care about your pet. Schedule your pet incorrectly and then tell you that you will have to reschedule. Front desk people have NO idea what they are doing.
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
They are, in a word, a total rip off and should be barred from doing business in this industry. In the fine print of the Wellness plan contract, they say you can't cancel because the services you receive under the Plan are "discounted" and the retail value must be paid in full if your pet dies when you request to cancel or you can just continue paying for your dead pet until the 12 month contract is up. It's cruel and unusual punishment for a family that suffers the loss of a pet to continue to have to pay the wellness plan ... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
They are, in a word, a total rip off and should be barred from doing business in this industry. In the fine print of the Wellness plan contract, they say you can't cancel because the services you receive under the Plan are "discounted" and the retail value must be paid in full if your pet dies when you request to cancel or you can just continue paying for your dead pet until the 12 month contract is up. It's cruel and unusual punishment for a family that suffers the loss of a pet to continue to have to pay the wellness plan ... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 3.2 star rating with 1,908 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is open now. It will close at 7:00 p.m.
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