Banfield Pet Hospital

L,H. 

on BBB

4 years ago

The Vet Tech pushes client very, very hard to buy a monthly subscription. Comes out with a bunch of numbers and services mixed with real vaccinations.But they do not share yearly cost. The real cost of the subscription model is $750. However they will repeatedly site a monthly cost of $39.95. They also of course have your beloved pet in between you. Its very, very high pressure. 

AnnM 

on BBB

4 years ago

Banfield uses terror tactics to get you to agree to their Wellness Plan. I had taken my golden retriever in because I suspected that she might have Lyme disease. I was given an estimate of $1666.41 to $2083.01 and told that my dog was very sick, that she had a significant heart condition. But if I signed up for the plan I could save myself a lot of money and get her the treatment she needed. After 20 minutes of discussion, I signed up for the plan. When I got the final **** it was for $593.17 but with the plan I charged $313... read more

R.J. V 

on BBB

4 years ago

I've been bringing my dog to Banfield for approximately three years. I've used their wellness plan the entire time. I am very pleased with them. I find the vets and staff to be outstanding. They take time to answer my questions and give my dog great healthcare. 

Cherie D 

on BBB

4 years ago

This so called vet, tricked me into signing up for a monthly plan for my dog. I decided the service that I got was a joke. I ened up with a "travel vet". I want the same vet to handle my 2 dogs, they didn't even seem to knowledgeable, So I called to cancel the monthly plan the next day. Less than 12 hours later. they said call corporate so I did, they then told me to call the location. I went back and forth like 5/6 times. I gave up, then they decided to send it to collections. I tried 2 or 3 times to dispute it with the cre... read more

Dianna 

on BBB

4 years ago

Please for the love of your pet, do not take your pet here. Go anywhere else but here. They don't care about your pet at all. I have a 14 year old cat and they throw him in a room with barking dogs for hours while he waits for hours for his turn as he is already stressed out. besides this, the last couple times i sent my cat there, i would check him in healthy and he would come home sick. This last time, Monday Sept 27th, he went in for routine dental and came home and he got an infection, stopped eating and drinking, lost w... read more

Francis M. 

on BBB

4 years ago

I sadly said goodbye to my 15 1/2 year old dog a couple of days ago. I am now aware that Banfield will expect me to pay my monthly wellness plain until June 2022. $47 a month. I get to pay to be reminded of my dogs passing every month. " Did you read the contract?" No. Who does? Why would I think that you would keep making me pay for a service you are no longer providing? This was deliberate and Banfield knew what it was doing. 

Tammy W 

on BBB

4 years ago

Absolute horrible service. Do not care about your pet, my 12 year old dog has a terrible cough, gagging, sounds like a goose honking, also has heart murmur. They said it was allergies, week later still not better. Vet tech said they didn't hear any coughing while he was in room and I didn't get to ask vet any any questions, since I couldn't go in with him, Only gave cough medicine, not even allergy medicine. Called back and they will not see him again, said he needs x-rays but can't do it for two weeks, to bad, so sorry, the... read more

Laura W 

on BBB

5 years ago

I cannot speak to the quality of work given at Banfield because I wasn't associated with them long enough to find out. My issue is that all I wanted to do was buy some prescription cat food. But for some reason Banfield requires people to actually hang on to a small piece of paper for an entire year until the prescription runs out. After only going twice of course I had to require two prescriptions separately to get a can of cat food each time if they didn't require you to carry their paperwork with you I would be fine with ... read more

ELIZABETH C 

on BBB

5 years ago

Made online appointment, got confirmation email and phone call. Got there, was signed in and THEN...told have to leave pet as online appointments aren't supposed to be made. This apparently has been going on for some time. Needless to say I was not leaving my pet in the hands of a company that does this! I was inconvenienced considerably by the time I got the pet and myself ready and there, only to be told..oops, sorry can't be done this way...after confirming the appointment twice and signing me in. They claimed they can't ... read more