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Banfield Pet Hospital
- Veterinarians
- Moorestown, NJ
About this business
Location details
1331 Nixon Dr, Moorestown, NJ, 08057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
Banfield is a joke. They profit off of your pet and only strive to make commission over actually caring about the "wellness" of your pet. Our pet passed away 2 weeks ago, and after attempting to cancel her wellness plan, they told me that we would have to continue to pay for coverage for the next 6 months for her and wait for it to cancel in March 2023. Why am I paying coverage for the next 6 months for an animal that is physically no longer here? Also, we had called the day after her passing to ask about cremation services.... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Banfield is not a pet hospital. If your dog is sick or needs real care, they send you elsewhere. They only care about upselling you products and services. You would be better off saving the money you are paying them and going to a real vet. Do not fall for their tricks the word pet hospital is a real stretch. I'm surprised they get away with it! I would give them no stars if I could.
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
This place is a money grab they prescribed a medication that they never have so we have had to go through chewy. They tell me we are in a relationship but only want to see your pet when its time to pay money! Dont use Banfield its a joke a ************************** is absolutely trash! This is the Banfield located at ****************************************************** Dont go there!
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Im extremely upset that I took my dog **** to get spayed at Banfield. She was wearing a cone on her head and the tie wrap was so tight around her neck that it scraped her neck. I had to bring her back to the vet for a look at her neck. The vet provided her with the wrong size cone. I had to pay ***** for antibiotics for her neck because of their mistake.
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
This place is a money grab they prescribed a medication that they never have so we have had to go through chewy. They tell me we are in a relationship but only want to see your pet when its time to pay money! Dont use Banfield its a joke a ************************** is absolutely trash! This is the Banfield located at ****************************************************** Dont go there!
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Im extremely upset that I took my dog **** to get spayed at Banfield. She was wearing a cone on her head and the tie wrap was so tight around her neck that it scraped her neck. I had to bring her back to the vet for a look at her neck. The vet provided her with the wrong size cone. I had to pay ***** for antibiotics for her neck because of their mistake.
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
We initially started going to our local Banfield in 2019 after the adoption of a senior beagle. We had a good experience that first year - we saw the same vet each visit, appointments were available within the week, we really liked our vet. The Wellness plan was actually a great deal for a dog that we didnt know well that had a lot of issues. They got him tuned up pretty quickly. Then COVID hit and I dont know what changed but it went downhill fast. I can understand the need for walk-back and drop-off visits during COVID, bu... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Staff is great but the wellness program is a rip off. You do not save money by enrolling your pet and if you pet passes away they make you pay out the annual monthly enrollment charge.
Business response:
We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
We initially started going to our local Banfield in 2019 after the adoption of a senior beagle. We had a good experience that first year - we saw the same vet each visit, appointments were available within the week, we really liked our vet. The Wellness plan was actually a great deal for a dog that we didnt know well that had a lot of issues. They got him tuned up pretty quickly. Then COVID hit and I dont know what changed but it went downhill fast. I can understand the need for walk-back and drop-off visits during COVID, bu... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 3.2 star rating with 1,908 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is open now. It will close at 7:00 p.m.
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