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Banfield Pet Hospital
- Veterinarians
- Moorestown, NJ
About this business
Location details
1331 Nixon Dr, Moorestown, NJ, 08057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
I noticed that Banfield has responded to reviews asking the writer to contact the local Banfield. I had to laugh at that since I am never able to get through to them. When you call there is a message saying due to "COVID" wait times are extended. Then it tells you to select option 3, leave a message and they will call back. When you select option 3 it tells you the mail box is full and can not take messages. I have called back many times and tried all the options, there is no way to get through to them. This is not an isolat... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. It saddens us to learn that your experience did not meet with these expectations. We hope that you were able to reach us directly to discuss this is further detail.
We tried out Banfield Pet Hospital for veterinary care today. They don't let owners back with your pets. They took Rodi, my 15 year old yorkie, back and kept her for an hour and a half. The Rodi we got back had clearly been hurt. She was yelping and screaming if we touched her neck and she spent 3 hours cowering and shaking after we got home. She has been to another vet since we adopted her this past summer AND she has been groomed and she has NEVER acted this way before. She was also covered in her own drool from her mouth ... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. It saddens us to learn that your experience did not meet with these expectations. We hope that you were able to reach us directly to discuss this is further detail.
Overall I have been please with the Banfield in our town. They have given our dog great care. My only complaint is with their billing policy, not with our Banfield itself. My CC info was recently stolen and I got a new card. I forgot my monthly Wellness payment was on my old card and therefore it did not go through. However, a few weeks after the fact I got an email about the missed payment. I went online to change the card number and pay the **** and noticed an additional $20 charge. I called and was told that was an insuff... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. It saddens us to learn that your experience did not meet with these expectations. We hope that you were able to reach us directly to discuss this is further detail.
They have no seTing for S Rec urring Debits SCAM "wellness $63.00 monthly
Business response:
We are unclear as to what this review means but we would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I don't know what has happened to this place in the 3 years we were gone, but they are awful. The first time we brought our dog back for a checkup after we moved back to the area, ***** at the front desk failed to input our dogs records while having them for over two weeks. The check in tech didn't review the records either, nor did she go over with me that our dog would be receiving vaccines that she had just received weeks prior to us moving back. It was my fault for not verifying what they were going to do with my dog, bu... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Ive had many pets in my life and since recently moving to **********, this has been by far the worst place Ive ever chosen to take an animal I love to. After countless amounts of procedures and visits, and an outrageous amount of money spent over months, there was never a problem found with my cat after bringing him in sick multiple times for the same issues. They would not refill medications for us and even claimed they didnt prescribe us medications that I had right in front of me from them. My cat passed away before turni... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
They refused me service and failed to contact me back via phone and email. Im not paying until my cat gets her fair services and receive a monthly discount for not giving my cat one of her shots when I took her to an appointment; Corporate told me this I didnt even know. But they wont help me.
Business response:
We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Took my diabetic pom there 3 weeks ago she was weak and could not walk the vet told me her vitals were good! Three days later we had to put her down because her liver and kidneys had shut down! I wrote a bad review on their website and got emailed a message from the head of that hospital and she said we were told her sugar was 450 and that we declined any kind of help! That is a lie, that dog meant the world to me! These people are evil they will say anything to cover their ass??
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Horrible.... Don't go there. I'm new to the area and I had no vet... Took my dog to Banfield for her check up and shots. I got there at 11:30 am and was told to return in two hours. I got my dog back at 4:30. 5 Hours for a checkup and shots?????? I had written down my concerns on the forms I was asked to fill out. When I get there to pick her up and asked the doctor about my 2 concerns he hadn't even checked these things. So he did it when I was there. Again.... 5 hours for a check up and shots? I also signed up for the mont... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 3.2 star rating with 1,908 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is open now. It will close at 7:00 p.m.
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