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Banfield Pet Hospital
- Veterinarians
- Moorestown, NJ
About this business
Location details
1331 Nixon Dr, Moorestown, NJ, 08057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
They dont deserve any stars Takes months to schedule a simple appointment. They force me to renew plans for 2 of the 3 plans I have with them.Back in June I scheduled the teeth cleaning for the three of my dogs.One day before its suppose to be done Im called and told that theres no doctors that will be in to do it and that I have to reschedule ; and by rescheduling I will be put on a list for stand by for AFTER January.Im forced to take my dogs to a actual veterinary if something occurs or happens since vets have appointment... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
They dont deserve any stars Takes months to schedule a simple appointment. They force me to renew plans for 2 of the 3 plans I have with them.Back in June I scheduled the teeth cleaning for the three of my dogs.One day before its suppose to be done Im called and told that theres no doctors that will be in to do it and that I have to reschedule ; and by rescheduling I will be put on a list for stand by for AFTER January.Im forced to take my dogs to a actual veterinary if something occurs or happens since vets have appointment... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
My dog passed away on Tuesday and I called to cancel my optimum wellness plan that I was paying $65.99/month for 6 months, they were telling me to cancel and for it not to auto-renew in April I had to pay $396 to avoid charges for the next 6 months. I would have been fine paying it off if my dog would have received all the services that was part of the plan. I ended up putting him down due to his teeth, since they were so bad and he was in so much pain. since his gums were infected. The vet refused to provide his dental clea... read more
Business response:
We are sorry to read about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
My dog passed away on Tuesday and I called to cancel my optimum wellness plan that I was paying $65.99/month for 6 months, they were telling me to cancel and for it not to auto-renew in April I had to pay $396 to avoid charges for the next 6 months. I would have been fine paying it off if my dog would have received all the services that was part of the plan. I ended up putting him down due to his teeth, since they were so bad and he was in so much pain. since his gums were infected. The vet refused to provide his dental clea... read more
Business response:
We are sorry to read about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
They will continue to charge you even after your pet is deceased. If you wish to cancel they charge a premium. They claim it as part of their policy however it is not disclosed explicitly at the time service is agreed on.
Business response:
We would be happy to discuss your concerns regarding the Optimum Wellness Plan packages and cancellations. ***** reach out to our Wellness Plan Relations Team at *************************************************************************** at your convenience so we can try to address your concerns.
They will continue to charge you even after your pet is deceased. If you wish to cancel they charge a premium. They claim it as part of their policy however it is not disclosed explicitly at the time service is agreed on.
Business response:
We would be happy to discuss your concerns regarding the Optimum Wellness Plan packages and cancellations. ***** reach out to our Wellness Plan Relations Team at *************************************************************************** at your convenience so we can try to address your concerns.
My cat was having issues eating so I brought him over to my local Banfield clinic. He has been a Banfield patient for 15 yrs. I had give him ********** to calm him , dropped him off at 9am. I got a call at **** that they were first going to take a look at him. By this time the med was out of his system and he didn't want to be touched. He was sent home 3hrs later, was told he was ok but they couldn't really touch him since he was being *****. Following week, he was still not feeling good so I rushed him over to the *** They ... read more
Business response:
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I just phoned Banfield to advise that my cat had passed away. The representative spent an undue amount of time expressing sympathy over my cat's death. At the conclusion he stated I would need to continue three month's payment in order for Banfield to collect sufficient funds to cover costs. I asked to speak to a supervisor or a corporate representative and he clearly had instructions to dissuade customers from this request. I tried to cancel on website and was unable to do so. Moreover, I could not remove my credit card fro... read more
Business response:
We are sorry to read about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
I just phoned Banfield to advise that my cat had passed away. The representative spent an undue amount of time expressing sympathy over my cat's death. At the conclusion he stated I would need to continue three month's payment in order for Banfield to collect sufficient funds to cover costs. I asked to speak to a supervisor or a corporate representative and he clearly had instructions to dissuade customers from this request. I tried to cancel on website and was unable to do so. Moreover, I could not remove my credit card fro... read more
Business response:
We are sorry to read about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 3.2 star rating with 1,908 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is closed now. It will open at 9:00 a.m.
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